The ITIL Intermediate-Service Transition is one of the certifications that comes under the ITIL service lifecycle work stream. This module will mainly focus on the process and practice elements that can be added to management techniques which is implemented in the products and services of the business. The ITIL Intermediate-Service Transition will teach the candidate on the plan to manage the move from an initial operation of the company to the Service Strategy and Service Design. The course covers management and control the activities and techniques.

Agenda/Schedule of Training

Module 1: Introduction to Service Transition

  • The purpose and objective of service transition

  • The scope of service transition
  • Service transition’s value to the business

4 stages of the service lifecycle:

  • Service Strategy
  • Service Design
  • Service Operation
  • Continual Service Improvement


Module 2: Service Transition Principles

  • Service transition principles,
  • Techniques and relationships
  • Application to ensure new
  • Service transition policies
  • Inputs and outputs by lifecycle stage
  • Service and role of utilities
  • Warranties
  • Capabilities and resources
  • Key policies


Module 3: Service Transition Processes

  • Transition planning and support
  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Service validation and testing
  • Change evaluation
  • Knowledge management


Module 4: Managing People through Service Transition

  • Managing communications
  • Commitment
  • Organizational change
  • Stakeholder change
  • Managing organizational and stakeholder change
  • Stakeholder management
  • Managing communications
  • Service transition’s role in organizational change
  • Service transition’s approach to stakeholder management


Module 5: Organizing for Service Transition

  • Organizational development
  • Organizational context for transitioning of a service
  • Service transition roles and responsibilities
  • Organizational context of service transition


Module 6: Technology Considerations

  • Technology requirements for service transition
  • Knowledge management tools
  • Collaboration and configuration management systems


Module 7: Implementation and Improvement of Service Transition

  • Introduction of service transition
  • Service transition processes
  • Service transition in a virtual or cloud environment


Module 8: Challenges, Critical Success Factors and Risks

  • Critical success factors
  • Risks
  • External factors in service transition


Who Should Learn this?

The certification is for the professionals who intend to seek ITIL expert certificate in IT service management. IT professionals that want to enter the service design environment and requires knowledge of the concepts. IT security managers, IT audit managers, IT planners, IT audit managers and service designers will benefit from this course.  




What are the benefits of the ITIL Intermediate-Service Transition?

The ITIL Intermediate-Service Transition certification will help in increasing the candidate’s visibility in the IT community. It also has monetary returns. The ITIL Intermediate-Service Transition will add much value to your CV. It also enables you to learn global best-practices.

How can I prepare for Exam?

Make sure to use an ITIL Intermediate-Service Transition preparation book to build your confidence and knowledge towards the exam. You can also try ITIL Intermediate-Service Design exam prep workshops and online practice exams.

When can I take the exam?

You can take the exam whenever you are ready, all you need to do is schedule a date from the nearest test center.

Can I retake the exam if I fail?

Yes, you can re-sit as many times as you need to pass the exam as there is not a limit on the number of resits in total or per year. Once you have passed the ITIL® 4 Foundation Exam, your certification will never expire

How much salary will I get after doing this course?

Based on research and analysis, it is seen that ITIL Intermediate-Service Transition professionals seem to earn 30% more than non-certified professionals in the field of project management.

Is the ITIL Intermediate-Service Transition really worth it?

Yes, it helps to improve your career and your job prospects. It boosts your chances to land a job and also make you much more valued.

Will ITIL Intermediate-Service Transition help me get my dream job?

Yes, this depends if your dream job is one in the field of IT and data analysis as the ITIL Intermediate-Service Transition is a certification that enhances your chances in the IT field.