ITIL Intermediate-Service Strategy

The ITIL Intermediate-Service Strategy certification is one ITIL service module that will enable the candidate to design, develop, and implement service providing strategy which will align with the strategy of the organization. The ITIL Intermediate-Service Strategy will mainly focus on the importance of strategic planning within the information technology sector. It will help in providing specific knowledge techniques and knowledge that will make the candidate understand the risks and success factors. The course will cover the management and control of activities and techniques within the ITIL strategy publication.


Agenda/Schedule of Training


Module 1: An Introduction to Service Strategy

  • The purpose of service strategy
  • The objectives of service strategy
  • Service strategy’s value to the business


Understand and describe the context of service strategy in relation to the 4 stages of the service lifecycle:


  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement


Module 2: Service Strategy Principles

  • Learning Objectives
  • Service Strategy Basics
  • Services and Value
  • Assets and Service Providers
  • Defining Services
  • Service Economics
  • Sourcing Strategies


Module 3: Service Strategy Processes

  • Strategy Management
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business Relationship Management


Module 4: Governance

  • What is Governance?
  • Strategy, Policy and Plan
  • Setting the strategies, policies and plans
  • Governance Framework
  • What is IT Governance?
  • Governance Bodies
  • IT Steering Group
  • Strategy to Governance


Module 5: Organizing for Service Strategy

  • Centralized, Federated, or Decentralized?
  • Deciding on a Structure
  • Speed of Change
  • Organization Departmentalization
  • Organizational Design
  • Organizational Design Steps


Module 6: Technology Considerations

  • Service Automation Benefits
  • Areas for Possible Service Automation
  • Automation reduces variation
  • Preparing for Automation
  • Service Analytics and Instrumentation
  • Service Analytics
  • Characteristics of good Service Interfaces
  • The Critical Role of Service Interfaces
  • Types of Service Technology Encounters
  • Self-Service Channels


Module 7: Implementing Service Strategy

  • Implementation Through the Lifecycle
  • Following a Lifecycle Approach
  • The Impact of Service Strategy on other lifecycle Stages


Module 8: Challenges, Critical Success Factors and Risks

  • Challenges
  • Risks
  • Critical Success Factors (CSFs)


The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

Who Should Learn this?

The certification is helpful for those who require a basic understanding of the ITIL framework. It also benefits those who want to understand how ITIL can be used to enhance IT service management. IT professionals or others working in your organization that has adopted ITIL. Manager/IT audit managers It is mainly for Supervisory staff, Team leaders, Service Designers, Architects, and Planners, IT consultants.




What are the benefits of ITIL Intermediate-Service Strategy?

The ITIL Intermediate-Service Strategy certification will help in an organization to understand the customer demands and requirements and then provide proper IT service solutions and then convert them into business strategies that will benefit the organization.                 

How can I prepare for Exam?

Make sure to use a good ITIL Intermediate-Service Strategy preparation book to build your confidence and knowledge towards the exam. You can also try ITIL Intermediate-Service Strategy exam prep workshops and online practice exams.

When can I take the exam?

You can take the exam whenever you are ready, all you need to do is schedule a date from the nearest test center.

Can I retake the exam if I fail?

Yes, you can re-sit as many times as you need to pass the exam as there is not a limit on the number of resits in total or per year. Once you have passed the ITIL® 4 Foundation Exam, your certification will never expire

How much salary will I get after doing this course?

Based on research and analysis, it is seen that ITIL Intermediate-Service Strategy professionals seem to earn 30% more than non-certified professionals in the field of project management.

Is ITIL Intermediate-Service Strategy really worth it?

Yes, it helps to improve your career and your job prospects. It boosts your chances to land a job and also make you much more valued.

Will ITIL Intermediate-Service Strategy help me get my dream job?

Yes, this depends if your dream job is one in the field of IT and data analysis as the ITIL Intermediate-Service Strategy is a certification which enhances your chances in the IT field.


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