The ITIL Intermediate-Service Design is one of the certifications which comes under the ITIL service lifecycle work stream. This certification mainly focuses on the design of IT services. It will cover the architectures, processes, policies and also the documentation that will make the candidate able to design services that will meet the needs of the organization. The main objective of the certification is to introduce the purpose, principles, and process which are involved in service design. The course introduces the purpose and the principles that will be needed to organize and implement IT service enhancement.


Agenda/Schedule of Training

Module 1: Introduction to Service Design

  • The purpose, objectives and scope of Service Design
  • The context of Service Design in relation to the Service Lifecycle
  • Input, outputs of the SDP and Service Acceptable Criteria


Module 2: Service Design Principle

  • Balanced Service Design
  • Service requirements
  • Aspects of Service Design
  • Service-Oriented Architecture


Module 3: Service Design Processes

  • Design Coordination
  • Service Catalogue Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management


Module 4: Service Design Technology Related Activities

  • Management of technology related activities commonly performed in the service design stage
  • Service design activities and techniques within requirements engineering
  • Data and information management
  • Application management
  • Capacity Management
  • Service design activities and techniques within requirement engineering
  • Service design activities and techniques within data and information management and associated with application management


Module 5: Organizing for Service Design

  • Service design roles, responsibilities and capabilities
  • Techniques for assigning roles are introduced and explained
  • Aspects associated with the service design roles, responsibilities and capabilities
  • The functions within service design
  • Roles and responsibilities within the service design lifecycle stage for each of the service design processes


Module 6: Technology Considerations

  • Interpret and analyze technology considerations in service design
  • Upon completion, students should understand what is involved in the types of tools that would benefit service design
  • The requirements for service management tools


Module 7: Implementation and Improvement of Service Design

  • The service design issues relating to business impact analysis, service level requirements and risks
  • The six-stage implementation approach
  • Measurements of service design, as a prerequisite for success


Module 8: Challenges, Critical Success Factors and Risks

  • Challenges, CSFs and Risks

Who Should Learn this?

The certification is for the professionals who intend to seek ITIL expert certificate in IT service management. IT professionals that want to enter the service design environment and requires knowledge of the concepts. IT security managers, IT audit managers, IT planners, IT audit managers and service designers will benefit from this course.  




What are the benefits of the ITIL Intermediate-Service Design?

The ITIL Intermediate-Service Strategy certification will help in increasing the candidate’s visibility in the IT community. It also has monetary returns. The ITIL Intermediate-Service Strategy will add much value to your CV. It also enables you to learn global best-practices.

How can I prepare for Exam?

Make sure to use a ITIL Intermediate-Service Design preparation book to build your confidence and knowledge towards the exam. You can also try ITIL Intermediate-Service Design exam prep workshops and online practice exams.

When can I take the exam?

You can take the exam whenever you are ready, all you need to do is schedule a date from the nearest test center.

Can I retake the exam if I fail?

 Yes, you can re-sit as many times as you need to pass the exam as there is not a limit on the number of resits in total or per year. Once you have passed the ITIL® 4 Foundation Exam, your certification will never expire

How much salary will I get after doing this course?

Based on research and analysis, it is seen that ITIL Intermediate-Service Strategy professionals seem to earn 30% more than non-certified professionals in the field of project management.

Is the ITIL Intermediate-Service Design really worth it?

Yes, it helps to improve your career and your job prospects. It boosts your chances to land a job and also make you much more valued.

Will ITIL Intermediate-Service Design y help me get my dream job?

Yes, this depends if your dream job is one in the field of IT and data analysis as the ITIL Intermediate-Service Strategy is a certification which enhances your chances in the IT field.