ITIL 4 Managing Professional Transition

The ITIL 4 Managing Professional Transitional module is designed to allow ITIl candidates who already have an idea of ITIL 4 and gain a proper designation for the ITIL Managing Professional through this course and examination. The module will allow candidates to recognize their previous achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy.

The module will provide information on the key elements of the following modules from ITIL 4 Managing Professional:

• ITIL 4 Specialist Create, Deliver and Support
• ITIL 4 Specialist Drive Stakeholder Value
• ITIL 4 Specialist High Velocity IT
• ITIL 4 Strategist Direct Plan and Improve.

Agenda/Schedule of Training

Lesson 01 - Introduction

• Course Overview
• Examination Format

Lesson 02 - ITIL 4 Foundation

• Understand the key concepts of service management
• Understand how the ITIL guiding principles can help an organization adopt and adapt service
• management
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL service value system
• Understand the activities of the service value chain, and how they interconnect

Lesson 03 - Create, Deliver and Support

• Understand how to plan and build a service value stream to create, deliver, and support
• services
• Know how relevant ITIL practices contribute to the creation, delivery, and support across the
• SVS and value streams
• Know how to create, deliver and support services

Lesson 04 - Drive Stakeholder Value

• Understand how customer journeys are designed
• Know how to foster stakeholder relationship
• Know how to shape demand and define service o£erings
• Know how to onboard and o£board customers and users
• Know how to act together to ensure continual value co-creation (service consumption/
• provisioning)
• Know how to realize and validate service value

Lesson 05 - High-Velocity IT

• Understand concepts regarding the high-velocity nature of the digital enterprise, including the
• demand it places on IT
• Understand the digital product lifecycle in terms of the ITIL ‘operating model’
• Know how to create, deliver and support services

Lesson 06 - Direct, Plan, and Improve

• Understand the scope of what is to be directed and/or planned and know how to use key
• principles and methods of direction and planning in that context
• Understand the role of GRC and know how to integrate the principles and methods into the
• service value system
• Understand and know how to use the key principles and methods of Communication and
• Organizational Change Management to direction planning and improvement

Who Should Learn this?

• Target Audience:
• IT managers and support teams
• IT architects, planners, and consultants
• System administrators and analysts
• Operations managers
• Database administrators
• Service delivery professionals
• Quality analysts
• Application management teams and development teams
• Process owners and practitioners
•  

FAQs

What are the benefits of ITIL Foundation?

Professionals will gain a systematic approach and professional valued approach to best practice methodology. Increases the chance to identify, plan, and support the IT services in a business resulting in overall increased performance.

How can I prepare for Exam?

Make sure to use a good ITIL Managing professional preparation book to build your confidence and knowledge towards the exam. You can also try ITIL Managing professional exam prep workshops and online practice exams.

When can I take the exam?

You can take the exam whenever you are ready, all you need to do is schedule a date from the nearest test center.

Can I retake the exam if I fail?

Yes, you can re-sit as many times as you need to pass the exam as there is not a limit on the number of resits in total or per year. Once you have passed the ITIL® 4 Exam, your certification will never expire.

How much salary will I get after doing this course?

Based on research and analysis, it is seen that ITIL managing professional professionals seem to earn 30% more than non-certified professionals in the field of project management.

Is ITIL Foundation really worth it?

Yes, it helps to improve your career and your job prospects. It boosts your chances to land a job and also make you much more valued.

Will ITIL Foundation help me get my dream job?

Yes, this depends if your dream job is one in the field of IT and data analysis as the ITIL Foundation is a certification which enhances your chances in the IT field.

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