ITIL 4 Foundation and Practitioner

The ITIL Foundation is a course that will introduce to candidates the key elements, terminologies, and concepts that are found in ITIL. The ITIL 4 foundation was introduced on 28 February 2019. The ITIL 4 Foundation certification is made in such a way that it is an introduction ITIL 4 and also allows students to look at the IT service management through an end to end operating model which will have creation, continual improvement, and delivery of tech-enabled products and services.


Agenda/Schedule of Training


Fundamentals of ITIL

Topics Covered:

  • Origins, development and governance
  • Review of scope and the structure the of ITIL Foundation certification
  • Understanding technology, people, process, and partners
  • Defining the concept of IT Service management

Five Core Processes of ITIL

Topics Covered:

  • Service design
  • Service strategy
  • Service operation
  • Service transition
  • Continual service improvement

Understanding the Concept of Service Management as a Practice

Topics covered:

  • Detailed concepts of service management functions, processes and roles
  • How to manage the efficient development of new services and the improvement of existing ones.

The Service Lifecycle

Topics covered:

  • Managing design, development and utilization of services.
  • Service design and business utility and warranty.
  • Integration of IT and the business.

Key Principles and Models of ITIL

Topics Covered:

  • The three types of service providers including position, perspective, position, plan or pattern

Service Design

Topics covered:

  • Service portfolio design
  • Technology design
  • Insourcing, outsourcing and partnership
  • Process design

Service Transition

Topics covered:

  • The V model
  • Conceptual understanding of business value, asset and configuration management

Service Operation

Topics covered:

  • Quality of service vs. cost of service

Continual Service Improvement

Topics Covered:

  • Understanding business mission, goals and objectives

The Roles in Service Management

Topics covered:

  • Strategic assets
  • Defining the market
  • Service level management
  • Information security management
  • Supply management

Service Management Functions and Roles

Topics covered:

  • Outlining IT organization functions
  • Technical management function
  • Service desk function
  • IT Operations function
  • Service owner
  • Process owner

Defining Service Roles

Topics Covered:

  • Service transition roles.
  • Service design roles.
  • Service operation roles.
  • Continual service improvement roles.

Who Should Learn this?

The certification is helpful for those who require a basic understanding of the ITIL framework. It also benefits those who want to understand how ITIL can be used to enhance IT service management. IT professionals or others working in your organization that has adopted ITIL.




What are the benefits of ITIL Foundation?

Professionals will gain a systematic approach and professional valued approach to best practice methodology. Increases the chance to identify, plan and support the IT services in a business resulting in overall increased performance.


How can I prepare for Exam?

Make sure to use a good ITIL Foundation preparation book to build your confidence and knowledge towards the exam. You can also try ITIL Foundation exam prep workshops and online practice exams.

When can I take the exam?

You can take the exam whenever you are ready, all you need to do is schedule date from the nearest test center.

Can I retake the exam if I fail?

 Yes, you can re-sit as many times as you need to pass the exam as there is not a limit on the number of resits in total or per year. Once you have passed the ITIL® 4 Foundation Exam, your certification will never expire

How much salary will I get after doing this course?

Based on research and analysis, it is seen that ITIL Foundation professionals seem to earn 30% more than non-certified professionals in the field of project management.

Is ITIL Foundation really worth it?

Yes, it helps to improve your career and your job prospects. It boosts your chances to land a job and also make you much more valued.

Will ITIL Foundation help me get my dream job?

Yes, this depends if your dream job is one in the field of IT and data analysis as the ITIL Foundation is a certification which enhances your chances in the IT field.

Download ITIL 4 Foundation and Practitioner Course Content Here