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Service Operation

ITIL Service Operation describes best practice for managing services in supported environments. It includes guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for the customer, the users and the service provider. Strategic objectives are ultimately realized through service operation, therefore making it a critical capability. ITIL Service Operation provides guidance on how to maintain stability in service operation, allowing for changes in design, scale, scope and service levels. Organizations are provided with detailed process guidelines, methods and tools for use in two major control perspectives: reactive and proactive. Managers and practitioners are provided with knowledge allowing them to make better decisions in areas such as managing the availability of services, controlling demand, optimizing capacity utilization, scheduling of operations, and avoiding or resolving service incidents and managing problems. New models and architectures such as shared services, utility computing, web services and mobile commerce to support service operation are described. Other topics in ITIL Service Operation include event management, incident management, request fulfilment, problem management and access management processes; as well as the service desk, technical management, IT operations management and application management functions.

Pre-requisites:

  1. Must be ITIL foundation certified.

Post Closure

  • Resume preparation
  • Interview Preparation
  • Job assistance
  • Lifetime support

 

Payment Option:

You can enroll for our courses by paying through the following options:

  • You can pay cash.
  • You can pay by cheque in favor of mainvalue training & consulting pvt ltd.
  • You can pay through credit /debit card.
  • You can also pay online by NEFT/IMPS.

*Pricing of some of the Courses may vary with time. Please contact us for more details

 







Why choose Main Value?


Flexible Timing


Flexible Payment option


Lab facility with Wi-Fi


Job assistance


All training are provided with best quality, professionally designed


Fully AC classrooms with projectors


Both industrial and professional training are conducted


Highly qualified and experienced trainer (min 8 year of industry exp)

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