ITIL Continual Service Improvement provides guidance on creating and maintaining value for customers through better strategy, design, transition and operation of services. It combines principles, practices and methods from quality management, change management and capability improvement. ITIL Continual Service Improvement describes best practice for achieving incremental and large- scale improvements in service quality, operational efficiency and business continuity, and for ensuring that the service portfolio continues to be aligned to business needs. Guidance is provided for linking improvement efforts and outcomes with service strategy, design, transition and operation. A closed loop feedback system, based on the Plan-Do-Check- Act (PDCA) cycle, is established. Feedback from any stage of the service lifecycle can be used to identify improvement opportunities for any other stage of the lifecycle. Other topics in ITIL Continual Service Improvement include service measurement, demonstrating value with metrics, developing baselines and maturity assessments.
1. Must be ITIL foundation certified.
You can enroll for our courses by paying through the following options:
Flexible Payment option
Lab facility with Wi-Fi
All training are provided with best quality, professionally designed
Fully AC classrooms with projectors
Both industrial and professional training are conducted
Highly qualified and experienced trainer (min 8 year of industry exp)
Flat No-313 Block-A Kondli
Mayur Vihar-3 NEW DELHI 110096