Lean six sigma JOB- Quality Assurance/Quality Control Manager

Job Description

Quality DNA (Training & Certifications)
Working with Leadership, Business Champions and/or functional managers, to select and prioritize projects aligned with business goals
Drive various improvement projects
Provide project leadership includes identifying opportunities, defining and financially justifying projects,
Support in developing Lean Six Sigma implementation plan and develops project team members in the implementation of Six Sigma methodologies.
Conduct Yellow Belt/Green Belt etc. training sessions
Coach/mentor improvement project leaders and develop highly successful teamsto increase their Six Sigma problem solving and process improvement skills
Experience facilitating Kaizen, 5S and Ideation program
Coordinating and prioritizing Lean Six Sigma project activities with all functions New Business, Underwriting, Policy Owner Services, Claims Administration, Distributor Services, and Customer Services etc.
Conduct ongoing project reviews (weekly/monthly) with all Green Belts & project owners.
Lean Six Sigma Tools, aiding in project documentation and guiding through the Certification process.
Drive Good Idea program, an innovation program, to collate ideas and drive implementation with respective stakeholders

Graduate/Post Graduate
Black Belt Certified
ISO Lead Auditor Certification
CMMi SVC Practitioner
COPC Practitioner

4 -6 years experience as Black Belt
Executed at least 2 -5 project
Experience in conducting Six Sigma Training

Salary: INR 8,00,000 – 13,00,000 P.A.
Industry: Insurance
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Employment Type: Permanent Job, Full Time
Keyskills: Lean Six Sigma, Process Improvement, Quality Management, Certified Black Belt, Kaizen, Green Belt, Training, CMMI, ISO, Six Sigma Implementation.

Senior Associate- Six Sigma Green Belt/ NGA Human Resources

Job Description

Role Overview:
Responsible in driving Operational Excellence initiatives across Operations
Responsible in meeting/exceeding agreed financial benefits for the calendar year
Work closely with frontline and middle management and identify process improvement ideas
Coach and Mentor Lean Six Sigma Leads in driving Lean Six Sigma projects using standard methodology
Application of required Lean/Statistical tools as part of Continuous Improvement projects
Publish and Review Process/Business Metrics on agreed schedule and identify improvement opportunities
Conduct Lean Six Sigma training depending on the skill set
Analyses day to day issues arising in tower and do needful support
General Responsibilities / Accountabilities:
Accountable for achieving financial savings agreed for calendar year
Responsible in applying Lean Six Sigma tools and concepts
Builds and maintains strong working relationship with team across globe
Responsible for implementing best practices within the process across teams/towers

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills: Lean Six Sigma Green Belt, Benefits, Operations, Process Improvement, Training ,Operational Excellence, Continuous Improvement, Six Sigma Projects, Middle Management.

Quality Manager – RCM

Job Description

Job description

1. Meet and exceed Client Metrics: External and Internal Quality Metric should be consistently Green
2. Take complete responsibility of performance on the Quality and SLA/KPI metrics
3. Drive/identify improvement areas in assigned area/project
4. Drive customer impacting projects and bring efficiency and effectiveness.
5. Be able to collaborate with operations, Training and other stake holders for the delivery as per SOW requirements.
6. Develop controls to minimize external and internal escalations.
7. Overall implementation, planning and improvement of the Transactional Quality Framework
8. Set up, improve, drive and streamline monitoring, feedback and other internal processes related to Training and Transactional Quality.
9. Introduce metrics to monitor quality and report to the management on improvements necessary to meet customer and industry standards.

Key Skills Needed

1. Six Sigma, Master Black Belt, Quality Initiatives, Process Excellence, Strategy Program Management, Continuous Improvement, Business Process, Minitab, MS Excel and PowerPoint
2. At least 6 years of driving independent BB Six sigma projects including Six sigma trainings US RCM Industry knowledge is a MUST

Salary: Not Disclosed by Recruiter
Industry: Medical / Healthcare / Hospitals
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager
Keyskills: Six Sigma Projects ,Quality Management,Strategy ,Process Excellence ,Operations ,Training ,quality ,team lead ,RCM ,revenue cycle management ,AR follow up ,green belt ,black belt ,us healthcare ,healthcare ,US


Amazon BLR is Hiring for Excel Experts — Walk in on 25 Aug 16

Job Description:

Business Operations – Senior Associate (Level 3)
I. Skills

Excellent written and oral communication skills in English
MS Excel proficiency ability to mine voluminous data for specific detail
Strong analytical skills
Strong interpersonal skills
Excellent listening skills
Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

II. Critical Qualities / Characteristics

Pace of implementation and consistency in performance
Willingness to take initiatives and additional responsibilities
Willingness to travel
Commitment and completion factor
Peer respect – establish and maintain cooperative working relationships
Creative and analytical problem solvers with passion for operational excellence
Identify areas of possible process improvements

III. Ability to

Multi task in a fast paced environment
Operate in the system with speed and accuracy necessary to meet Amazon standards
Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders

IV. Operations

Meet and interact with sellers/vendors for initial process setup
Flag possible escalation, dive deep to recommend and implement corrective actions
Flag any updates received from stakeholders on process to Team Lead/Manager
Be part of client calls to raise challenges, lead, and document conference discussions
Audit tasks assigned to junior associates and report quality metrics
Train new staff and give feedback to the training team
Understand the processes across teams & work towards improving the same along with process experts

VI. Experience and Qualifications

Bachelors degree in any discipline
2 – 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus

Preferred Qualifications:
– Retail experience
– SQL knowledge

Interview Process:

Aptitude Test
Excel Test
Operations Round 1
Operations round 2

***Every round is an elimination round

Venue Details:-

Amazon Development Center India
2870, Orion Building, Bagmane Constellation Business Park,
Doddanekundi Circle, Outer Ring Road, Marathahalli Post,
Bengaluru, Karnataka 560037, India

Please carry 3 copies of your resume

Orginal Govt id proof in mandatory

Interview Timings:- 9 am to 11 am only ( Strictly )

Salary: INR 2,25,000 – 4,00,000 P.A
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Keyskills: Operational Excellence ,Kaizen ,Six Sigma,Quality ,Process Improvement ,Customer Complaints Team,Training ,Process Setup ,Customer Experience ,Communication Skills.


Six Sigma Assistant Manager

Job Description:

Analyzes, plans and implements process improvement needs.
Produces new process improvement techniques and services.
Develops metrics that provide data for process management and indicators for future improvement opportunities through Lean Six Sigma Methodologies.
Measures performance against process requirements, aligning improvement projects to close performance shortfalls
Manages the operation of the organization’s total quality management (TQM) program
Oversees the development of Lean Six Sigma for assuring high quality services that meet customer needs
Develops, implements, and leads key process improvement efforts and influences cross-functional efforts through Six Sigma Methodology
To develop and implement a metric based process to review performance across all processes
Provides coaching and mentoring to ensure effective completion of Green Belt projects and promote a Lean Six Sigma culture.
To conduct Action Work-outs and permeating the knowledge of lean tools in the organization.
Execute and lead key projects delivering tangible results for the business, also aligning GBs on key Organizational priorities

Graduate in any discipline
Certified Black/Green Belt
Good Analytical skill & Communication skills
Experience of training and mentoring of Six Sigma preferred
Eye for detail with analytical bent of mind

If interested kindly forward your updated resume on gauri.dandale@eclerx.com or contact on 022- 61142300

Gauri Dandale
Junior Analyst Recruitments
Shared Services
Phone: +91-22-61142300eClerx Services Limited

Salary: INR 4,00,000 – 6,00,000 P.A
Industry: KPO / Research / Analytics
Functional Area: Analytics & Business Intelligence
Role Category: Analytics Manager
Role: Analytics Manager
Keyskills: Lean Six Sigma Green Belt ,Total Quality Management ,TQM, Training ,Process Improvement ,Process Management, Communication Skills.


Six Sigma for Small Business: Is It a Good Fit?

Sizing Up Six Sigma

Studies show that 2/3 of European employees and roughly 1/2 of American employees work for small and medium businesses. Small and medium businesses create 65% of all new jobs in the US. These facts fuel the debate on whether Six Sigma is a good fit for small business. Typically Six Sigma programs are deployed in large business, which have the resources of people, time and money to dedicated to the deployment. Small and medium businesses typically are significantly limited in these resources, which can create resistance from the beginning when considering a Six Sigma program. When you consider that over half of all small businesses survive their five years and a quarter of small businesses survive 15 years or more, a solid argument can be made for Six Sigma.

Measuring the Fit of Six Sigma

Implementing Six Sigma in a large business is mainly to make change last in large and complex bureaucracies. One can argue that small business does not suffer from that bureaucratic malady. However, when you consider the long term trajectory, implementation of Six Sigma in the infancy of a business makes sense. Implementing the methodology at an early stage of business growth ensures that the culture is cemented in a focused manner. As the business grows, the culture of quality grows along with it. When the small business development into a large business, the foundation and culture of quality is well established. This enables the business to surpass competitors and perform against all measures at a significantly higher rate.

Changing the Culture with Six Sigma

A large business is typically one of old, deeply entrenched practices and changes resistant cultures. One of the biggest challenges Six Sigma practitioners face in large business is effecting change with the energetically resistant. Breaking down the silos can be a painful and costly process. However, the small business climate is typically just the opposite. The culture of a small business is typically open to change, as the small business must remain nimble when meeting the day to day challenges. This is the perfect opportunity to introduce the methodology. The small entrepreneurs cannot afford to be siloed and unresponsive to a changing business climate, lest they fall into failure quickly.

Tailoring the Perfect Six Sigma Fit

Once a small business embraces the Six Sigma methodology, it is important to get it tailor fitted to that business. The most important factor is to understand how existing resources will be allocated to the Six Sigma program and how the training of a Six Sigma practitioner will be accomplished using those resources. The key to success is to partner with an established Six Sigma provider who can both consult with the small business and provide training for the practitioner. Again, the small business has the advantage over the large business. A small business can control the costs with incremental training and implementation, lowering the drain on resources, while a large business must outlay significant resources to achieve the proper implementation of a program.


Six Sigma Training: Are You Shaping Your Future?

Are you shaping your future in Six Sigma? It is estimated that highly success people invest $8k – $10k a year on their personal and professional development. Fact is, the modern business environment is highly fluid and technically demanding, without taking into consideration skills crucial to your specific industry. Just keeping up with the basic requirements of technology is a feat in itself for some. Highly successful leaders and entrepreneurs make personal and professional development a habit. They have a strong work ethic and understand that staying on top requires expertise. Here are three tips that are engrained as habits with the highly successful:

  1. Invest in Training – Engaging in dynamic training courses both inside and outside the workplace to remain razor sharp.
  2. Reading – Highly successful people read everyday! They value their time invested in professional reading and view television as a time waster.
  3. Surround With Success – You are the sum of the 5 closest people surrounding you. Highly successful people surround themselves with others who are highly successful. Those around you will challenge you and take you to the next level.

These qualities are especially important for Six Sigma

practitioners. No matter what level certification you hold, personal and professional development are crucial to your success. Six Sigma is a practice of excellence and you must exceed that expectation to gain credibility. Anything less is just not optional.