Seller Experience is the organization in Amazon that provides world-class support to over 2.7 MM Amazon Sellers in 10 countries. Sellers are our customers and we help eliminate problems associated with selling their products in Amazon.
The Seller Support Change and Project Management (CPM) team tracks Seller facing changes and minimize the resulting variability in contact or issues volumes. These changes are in the form of new features or changes in existing features initiated by business and technical teams in Amazon. CPM has the following objectives:
Understand proposed change: Provide feedback to Amazon teams and positively influence the Seller experience for specific releases.
Manage the change experience: Plan, schedule and communicate all Seller-facing platform changes to ensure both the Sellers and Technical Account Managers (TAM) are notified and prepared prior to production release. CPM is uniquely positioned to look proactively at all Seller impacting changes across Amazon.com.
Measure and share: Drive postmortem analysis as required, share successes and lessons learned. Seller Support CPM is seeking a passionate and experienced Program Manager. As a Sr Program Manager, you will be responsible for project portfolio governance, project intake planning , and process improvements. You will work with all the stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make trade-offs, balance the business needs versus technical constraints and encourage risk-taking behavior to maximize business benefit
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Project Manager-IT/Software
Role: Project Manager-IT/Software
Keyskills: MBA ,selling ,crm, project management ,tools ,mm ,contact center ,email ,problem solving ,six sigma.