MANAGER / SR. MANAGER – QUALITY & TRANSFORMATION | INSURANCE DOMAIN

Job Description

Identify Digital Transformation Opportunities & Create Digital Transformation Roadmap
Be the innovation champion for the vertical
Drive Lean Six Sigma based process improvement opportunities
Drive Lean Six Sigma DNA/ culture across the vertical
Mentor Lean Six Sigma projects
Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
Ensure compliance with internal policies and procedures, external regulations and information security standards.

Work Timings: US shifts

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Permanent Job, Full Time

Keyskills

lean six sigma, process improvement, quality management, six sigma, projects, digital transformation, TransformationProcess, Excellence,

WALK-IN FOR TEAM LEAD (OPERATIONS : NON TECHNICAL)

Job Description

Hi,
We are hiring for Team Lead Operations for our noida location office.
PFB the JD for your reference:

You will be responsible to identify and implement process improvement efforts business within the Company and sound process improvement accepted disciplines and practices.

Take responsibility and accountability for the successful utilization and results of the Performance Excellence Management.

Identify, plan and implement key projects to improve quality, reduce cost, increase productivity.

Handle a team of 10- 20 agents

Develop and coordinate the performance excellence/performance improvement vision and deployment planning as defined by the Executive Team.

Prepare Daily, Weekly & Monthly MIS Reports.

Requirements :
Minimum 2+ yrs of total experience and 1 year of experience as a TL on papers 

Minimum Education : Graduation (Complete)
Ability to handle multiple projects having unstructured scoping.
Knowledge of Basic Excel
Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome and to act in an independent manner.

Venue Details:
 Paytm Office  , F-1, Noida Sector -6, Nearest Metro Station : Noida Sector :15
Contact Person : Sheetal
Timings : 10 AM-11 AM
Date and Day : 8th October , 2018

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills:

Lean, Excel, Macros, Process Improvement, Operations, Process Excellence, Six Sigma, MIS, Reporting, Quality Improvement, Team Leading.

WALK-IN FOR TEAM LEAD (OPERATIONS : NON TECHNICAL)

Job Description

You will be responsible to identify and implement process improvement efforts business within the Company and sound process improvement accepted disciplines and practices.

Take responsibility and accountability for the successful utilization and results of the Performance Excellence Management.

Identify, plan and implement key projects to improve quality, reduce cost, increase productivity.

Handle a team of 10- 20 agents

Develop and coordinate the performance excellence/performance improvement vision and deployment planning as defined by the Executive Team.

Prepare Daily, Weekly & Monthly MIS Reports.

Requirements :
Minimum 2+ yrs of total experience and 1 year of experience as a TL on papers 
Ability to handle multiple projects having unstructured scoping.
Knowledge of Basic Excel
Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome and to act in an independent manner.

Venue Details:
 Paytm Office  , F-1, Noida Sector -6, Nearest Metro Station : Noida Sector :15
Contact Person : Sheetal
Timings : 10 AM-11 AM

Salary:Not Disclosed by Recruiter

Industry:BPO/ Call Centre/ ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills :

Lean, Excel, Macros, Process Improvement, Operations, Process Excellence, Six Sigma, MIS Reporting, Quality Improvement, Team Leading.

WALK-IN FOR TEAM LEAD (OPERATIONS : NON TECHNICAL)

Job Description

Job description

You will be responsible to identify and implement process improvement efforts business within the Company and sound process improvement accepted disciplines and practices.

Take responsibility and accountability for the successful utilization and results of the Performance Excellence Management.

Identify, plan and implement key projects to improve quality, reduce cost, increase productivity.

Handle a team of 10- 20 agents

Develop and coordinate the performance excellence/performance improvement vision and deployment planning as defined by the Executive Team.

Prepare Daily, Weekly & Monthly MIS Reports.

Requirements :
Minimum 2+ yrs of total experience and 1 year of experience as a TL on papers 
Ability to handle multiple projects having unstructured scoping.
Knowledge of Basic Excel
Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome and to act in an independent manner.

Venue Details:
 Paytm Office  , F-1, Noida Sector -6, Nearest Metro Station : Noida Sector :15
Contact Person : Sheetal
Timings : 10 AM-11 AM

Salary:Not Disclosed by Recruiter

Industry:BPO/ Call Centre/ ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills:

Lean, Excel, Macros, Process Improvement, Operations, Process Excellence, Six Sigma, MIS, Reporting, Quality Improvement, Team Leading.

PAYTM HIRING FOR QUALITY ANALYST (NON-TECHNICAL)

Job Description

Should have good communication skills
Good Excel Knowledge
Six Sigma Green Belt certified will be an added advantage.
Logical Approach required.
Experience should be more than 2 years in Quality domain.
Candidate must be able to work on Process Excellence Part as well.
Open for rotational shifts and week offs.
Need to sit at Partners end as well as per requirement.

Timings : 10 AM – 11 AM
Venue : Paytm Office , F-1 , Noida Sector 6 , Nearest Metro Station Noida Sector 15
Contact Person : Sheetal

Salary:Not Disclosed by Recruiter

Industry:BPO/ Call Centre/ ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Executive

Employment Type:Permanent Job, Full Time

Keyskills

Six Sigma,Green Belt,Process Excellence, Quality Analysis, Communication Skills.

Desired Candidate Profile

Please refer to the Job description above

Company Profile

One97 Communications Limited

Paytm is India’s largest mobile payments and commerce platform. It started with online mobile recharge and bill payments and has an online marketplace today. In a short span of time we have scaled to over 158mn registered users and more than 90mn monthly transactions. Paytm is the consumer brand of India’s leading mobile internet company One97 Communications. One97 investors include Ant Financial (AliPay), SAIF Partners, Mediatek, Sapphire Venture and Silicon Valley Bank. We strive to maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. Our team spends hours designing each new feature and obsesses about the smallest of details.

Process Excellence Manager – Lean/sixsigma

Job Description:

Cognizant is hiring Process excellence Six sigma experts

 

Essential: Six Sigma/Lean certified Black Belt or equivalent level

Experience: Years of Experience:

6-8 Years with at least 2-3 years in a process improvement role

Essential Skills / Aptitude:

Thorough knowledge of Quality methodologies such as Six Sigma, Lean, etc

Excellent change management skills.

Excellent client management skills- Ability to interact with clients onshore and manage expectations effectively.

Ability to interact and work with a cross functional geographically dispersed team (onshore and offshore).

Ability to handle change – Effectively manages ad hoc situations within required timeframes/queries and quality standards

Strong project management skills and mentoring ability

Excellent analytical skills: ability to identify patterns in data and draw appropriate conclusions

Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome

Updates and maintains own expertise, shares this with colleagues and provides guidance to the team

Domain Expertise: Insurance, Banking, Health care.

Locations: Hyderabad, Chennai

Ganesh
Cognizant Technology Solutions.
Chennai

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Team Leader-Quality Assurance/Quality Control
Role: Team Leader-Quality Assurance/Quality Control
Keyskills:  Certified Black Belt ,Six Sigma ,Lean ,Project Management ,Process Excellence ,Process Improvement ,Quality Standards ,Change Management ,Technology, Solutions.
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Group Manager- Health Care/insurance healthcare, six sigma ,workflow ,dms ,ocr ,health care ,insurance, decision making ,interpersonal, skills manager, health.

Job Description:

Strong functional understanding of either Insurance or Healthcare domainAbility to think strategically and translate strategy into action plansStrong analytical skills with an ability to understand clients challenges and provide innovative solution in line with organization strengthAptitude for understanding technology, Functional understanding of Workflow, Reporting, DMS, OCR/ICR preferred.Exposure to quality methodologies like Six sigma preferred Ability to work and communicate with people across organizational units Good Communication skillsGood interpersonal skills with excellent collaboration capabilities.Independent decision making.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Other
Role Category: Program Manager
Role: Program Manager
Keyskills:  healthcare, six sigma ,workflow ,dms ,ocr ,health care ,insurance, decision making ,interpersonal, skills manager, health.

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Manager Operations Excellence

Job Description:

OVERALL PURPOSE OF JOB
Facilitate & drive quality and continuous improvement initiatives across processes. Drive the operational Excellence culture across the floor.
PROCESSES
1.OpEx initiative
OE projects using Six Sigma, Lean for client impact.
Driving an operational Excellence culture across the floor
Employee Suggestion Program for improvements.
Responsibilities/ Authorities
Manage Quality initiatives with emphasis on continuous improvement in operating results and strengthening of underlying processes for the Site.
Oversee the design, development of quality related initiatives and ensure quality measures are aligned with overall Business objectives.
Support business and functional team to achieve quality objectives.
Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.
Imparting advanced training to personnel on quality related initiatives to percolate quality across the organization and building a Quality Culture.
Motivate and mentor team members in managing their personal and professional goals
Support Quality Lead in Integrating Quality & Continuous Improvement initiatives with other cross-center initiatives such as BPO blueprint, Service Management etc
Support Quality Lead in tracking the progress against Organization and engagement objectives and ensure completion of Balanced Score card
Support Quality Lead in driving the Employee Suggestion Program
Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) & drive productivity score of the assigned project on a regular basis
Work with Service Delivery Leads/ Functional Leads to optimize the quality of the assigned projects by recognizing, enhancing and sharing quality best practices
Carry out quality audits and ensure that the quali

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager
Keyskills:   six sigma ,bpo ,functions, service management ,oe ,tracking, continuous improvement ,opex ,operational excellence.

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Six Sigma JOB- Operations Manager

Job Description:

Content Operations Manager, Appstore for Android & Alexa Skills

Interested in Amazon devices like the Fire Tablets, Fire TV and Echo

We are the team that manages the apps & skills catalogs across all Amazon If you are excited by technology and working in a fast paced challenging environment drives you, we would love to have you as part of the Amazon Appstore and Alexa Skills team in Bangalore. The team drives the entire ingestion and certification process for android apps & Alexa skills, which involves the entire lifecycle from the time a developer submits an app/skill to the time it is put up on the store, and ensuring the high quality experience for Fire tables, Fire TV and Echo customers even after that.

The team is looking for a content operations manager who will set up and help improve our processes for validating, publishing, and maintaining digital content (apps and skills) consumed by Amazon customers. You will play a key role in increasing content selection on Appstore and Alexa. You will recruit and manage the team required to implement and run ingestion processes. Above all, you will ensure we protect Amazons high quality customer experience and provide an efficient and transparent experience for our developers and content providers.

Salary: Not Disclosed by Recruiter
Industry: Internet / Ecommerce
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Software Developer
Role: Software Developer

Keyskills: publishing tools ,drives business process ,six sigma ,android ,kaizen ,maintaining process ,testing.

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Sr. Program Manager – Seller Support Readiness

Job Description:

Seller Experience is the organization in Amazon that provides world-class support to over 2.7 MM Amazon Sellers in 10 countries. Sellers are our customers and we help eliminate problems associated with selling their products in Amazon.

The Seller Support Change and Project Management (CPM) team tracks Seller facing changes and minimize the resulting variability in contact or issues volumes. These changes are in the form of new features or changes in existing features initiated by business and technical teams in Amazon. CPM has the following objectives:

Understand proposed change: Provide feedback to Amazon teams and positively influence the Seller experience for specific releases.
Manage the change experience: Plan, schedule and communicate all Seller-facing platform changes to ensure both the Sellers and Technical Account Managers (TAM) are notified and prepared prior to production release. CPM is uniquely positioned to look proactively at all Seller impacting changes across Amazon.com.
Measure and share: Drive postmortem analysis as required, share successes and lessons learned. Seller Support CPM is seeking a passionate and experienced Program Manager. As a Sr Program Manager, you will be responsible for project portfolio governance, project intake planning , and process improvements. You will work with all the stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make trade-offs, balance the business needs versus technical constraints and encourage risk-taking behavior to maximize business benefit

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Project Manager-IT/Software
Role: Project Manager-IT/Software

Keyskills: MBA ,selling ,crm, project management ,tools ,mm ,contact center ,email ,problem solving ,six sigma.

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