Six sigma black betl JOB- Quality Manager

Job Description

1. Primary responsibilities (pl. provide a detailed description) :
a. Customer related :
Keep abreast with the process of claims processing in the healthcare industry.
Have thorough knowledge of the job.
Have a good understanding of the performance SLAs and meet the SLAs.
Understand all binding laws and regulations related to the project.
Developing in-depth knowledge base among the team members relating to domain and process.
b. Financials related :

Responsible for driving quality improvement initiatives, among the teams aligned to them, to ensure avoidance of penalty.

Should manage the P&L for the process.

c. People related :
Good communication skills, inter personal skills and excellent team handling skills .
Provide feedback on error, submit progress reports of the processors to reporting manager.

Conduct individual performance reviews and propose the required action plan.

Derive Action plans based on teams error trends and help in effective implementation .

d. Process related :
Plan & forecast resources for optimal utilization of manpower

Accountable for the production and quality targets of the team
Updating management on team performance

Coordinating with the client on process related issues and updates

Identifying, recommending and implementing ways to increase the productivity and the quality of the team

Addressing the technical queries raised by the team

Identify key people and build good leaders and motivating team members

Interacting with management, and put forth queries/concerns of the team

Identify & Facilitate training programs for the team

Conducting team reviews, submitting progress reports of the team to the manager and conducting appraisals

Recommending benefits, bonus, incentives and promotions for the team

Counseling of team members on improving Quality & productivity

Play an active role recruitment process

Meeting attrition goals for their respective process

Supporting the management team on business development

Sharing management views with the team

2. Secondary responsibilities (if any) :
a. Customer related
b. Financial related
c. People related:
Ability to work with a diverse population.
Ensure the process follows strict adherence to the process workflow and apt behavior is observed.
Ensure good leaders are developed.
Final point of Escalation of issues/concerns with the support groups i.e., HR, Admin, TSG, QAG and Finance.
Handling disciplinary issues and administrative issues of the project.
d. Process related :
Put forth queries/concerns of the BUH and address accordingly.
Counseling of team members on improving Quality & productivity.
Reviewing continuous quality improvements processes.
Knowledge in the healthcare industry will be preferred.
Team handling skills is a mandate .
Knowledge of basic necessary computer applications.
Attitude :
Have a positive attitude.
Domain expertise, if any :
Any healthcare BPO industry (Optional).
Educational qualifications:
High school +2+3.
Experience (years):
6+ years (healthcare industry knowledge preferred).
Certifications (Technical / Non-technical), if any :

Salary: INR 6,00,000 – 10,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Employment Type: Permanent Job, Full Time
Keyskills: US Healthcare, Assistant Manager, Quality, Deputy Manager, Quality, Six Sigma Black Belt, Six Sigma Green Belt.

Six sigma job- Quality Assurance/Quality Control Manager


Job Description

Job Description:
The Retail Business Service (RBS) Quality Manager Supports, coordinates and facilitates structured Quality improvement activities aligned to our business goals. He or she fosters a culture of Quality, providing thought leadership to and influencing change at all levels in the organization. This role reports to the QA- Operations manager. Is responsible for quality teams across Chennai node. Works with all levels of management within the organization worldwide.

The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, importance of Quality in any process, is metrics and number savvy, has an analytical mindset and has demonstrated leadership ability. This person will need an ability to see the big picture/ whole system and execute on grass root level to improve the overall RBS quality operations. Additionally, should show success in following- up and getting things done and have the ability to thrive in a fast- paced, customer- centric and ever changing environment. QA Manager will interact with different nodes to encourage participation and their support in cross node Kaizen events and will interact with their node counter parts to implement standard practices across all RBS nodes.

Key Responsibilities:
Facilitates the execution of the world wide RBS QA strategy through local management and support teams.
Update quality documentation and communicate to carry forward lessons learned from quality concerns
Introduce new systems and procedures where appropriate
Manage, coach and develop a high performing Quality System team that meets agreed objectives and which delivers best practice results, added value and continuous improvements
Oversees site project portfolio, assisting Kaizen Promotion Officers and individual project managers with execution and delivery of results.
Audits completed projects to verify sustained impact and partners with senior operations managers to validate impact.
Communicates across all levels on Operations and program progress.
Facilitates and participates in meetings as necessary to facilitate growth and network- wide parity.
Represent site s needs in other teams prioritization processes (e.g.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Other
Role Category: QA/Testing/Documentation
Role: Quality Assurance/Quality Control Manager
Keyskills: SQL Service, Analytical ,Minitab, Kaizen, Six sigma green belt, Improvement activities, Customer centric Written, communication, Quality documentation.


Project Manager

Job Description

The Network Engineering & Optimization (NEO) team drives extraordinary service value and engagement through new insights, strategic partnering, and disciplined delivery. This role will be responsible for reengineering initiatives and to enhance existing capabilities/processes across larger GSN corporate servicing, merchant and open space.
Driving various projects aimed at achieving reengineering and customer targets.
Redesign of work-flow and process mapping, process defect identification and elimination.
Track and report process performance.
Develop and maintain strong relationships with clients and process owners.
Collaborate with others to deliver reengineering targets, improve customer experience, and meet compliance mandates.
Evaluate feasibility of projects using financial and statistical tools.
Create proposals to gain buy-in/support based on analysis
Provide Support for Business Projects and Presentations Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: Site Engineering, Project Management
Role Category: Project Manager-IT/Software
Role: Project Manager-IT/Software
Keyskills: Project Management ,Six Sigma Green Belt ,Lean Certified ,PMP ,Lean trained.


Six Sigma Green / Black Belt -Quality Assurance/Quality Control Executive

Job Description

1.Sound knowledge of Process improvement, Statistical process control.
2,Six Sigma ( Green belt or Black belt).
3. 5- S, Total Productive maintenance, Waste reduction, Heat load calculation, Material balance, Energy balance.
4. ISO IMS ( ISO9001:2015, ISO14001:2015, OHSAS 18001:2007, ISO 50001:2007) system implementation & documentation, Improvement projects progress update, Base line ( Bench mark data preparation, Power consumption report preparation , trends , Data Analysis.

Salary: Not Disclosed by Recruiter
Industry: Chemicals / PetroChemical / Plastic / Rubber
Functional Area: Production, Manufacturing, Maintenance
Role Category: Quality Assurance/Quality Control Executive
Role: Quality Assurance/Quality Control Executive
Keyskills: Six Sigma Green Belt ,Black Belt ,Quality ,Process Improvement ,ISO 9001 ,Statistical Process Control , ISO 14001 ,Total Productive Maintenance ,OHSAS 18001.


Six Sigma green belt JOB- Quality Assurance/Quality Control Manager


Role Description

1.Responsible for quality of services provided by the team

2.To manage quality for a process as a staff function for a team of about 60 FTEs

3.To implement and ensure compliance to quality framework as directed

4.To identify potential issues to quality of services, SLAs, KPIs, VoC, and resolve them proactively

5.To conduct quality analysis on an ongoing basis and provide adequate reporting

6.To ensure all team members receive adequate quality training

7.To lead/ participate in quality related discussions with client.

8.To lead/ participate in special projects as assigned by the leadership



2.To be familiar and should have applied Statistical Process Control and Six Sigma principles

3.Six Sigma green belt certified and completed at least 2 GB projects successfully.

4.At least 8 years of total experience and in that at least 2 years managing quality function

5.Have good verbal and written communication skills.

6.Should be comfortable working in US shifts.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager
Keyskills: six sigma green belt ,statistical process control ,green belt certified ,written communication, us shifts ,communication skills ,quality analysis.


Walk In for Sr. Executive – Quality (2-5 Years) : Friday/29th Apr

Job Description:

Walk In on Friday, starting from 01:00 PM to 05:00 PM.
4th Floor Reception.
FIS Global Business Solutions India Pvt Ltd
402, i Park, plot no.15 ,Udyog Vihar Ph-IV
Gurgaon -122016, Haryana, India

Contact Person – Smriti Batra (HR)

The person will be responsible for managing QA activities in defined programs, doing call monitoring and auditing for voice process.

Will be responsible for Quality Assurance set up in new programs & defined programs.

Handling Transaction Monitoring.

Working as a Quality consultant to Operations for all quality related concerns, changes.

Responsible for enhancing the Quality dept. touch points and share best practices, doing Centralized Call Recording and Monitoring Management Assist and ensure in ISO 27001 and COPC compliance Partnering with the Assistant Manager/Manager in governance of overall Quality Initiative.

Salary: INR 3,50,000 – 5,50,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Executive
Role: Quality Assurance/Quality Control Executive
Keyskills : Quality Assurance ,Copc ,ISO 27001 ,Quality Consultant ,Compliance ,quality Call ,Monitoring call, auditing ,audit calls ,voice process ,non voice process ,six sigma green belt ,yellow belt.


Project Manager- Intelenet Global Services

Job Description:

Project Manager- Intelenet Global Services.

Who can apply :

  • Black Belt/ Green Belt Certified
  • Six Sigma / Lean Certified
  • PMP Certified
  • BFSH Project Management Experience
  • Should have managed at least 3 projects (End to End)
  • 5+ yrs of Exp Quality/ Process Excellence/ Project Management Experience

Location : Chennai

Job description :

Projects Manager is responsible for successful completion of all projects. Projects are to be excused in standard ways meeting the scope, cost and timelines. This Role also requires to create and share a plan of delivery which include the resource planning, quality planning, communication planning, and stakeholder management. Set up a strong governance to manage all KPIs


  • Planning and Defining Scope
  • Activity Planning and Sequencing
  • Resource Planning
  • Developing Schedules
  • Time Estimating
  • Cost Estimating
  • Developing a Budget
  • Documentation
  • Creating Charts and Schedules
  • Risk Analysis
  • Managing Risks and Issues
  • Monitoring and Reporting Progress
  • Strategic Influencing
  • Business Partnering
  • Working with Vendors
  • Scalability, Interoperability and Portability Analysis
  • Controlling Quality
  • Benefits Realization


  • Manages performance of individual teams through performance management, career planning strategies and sharing of best practices
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
  • Lead: Positively influence others to achieve results that are in the best interest of the organization.
  • Imbibes organisational values and governing principles.
  • Establishes innovative systems and procedures to deliver and continuously improvises on them.
  • Takes Ownership of every individuals performance and monitors team attrition.
  • Ensures that he/she completes the certification program stipulated for the specific process for own self development.


  • Ensuring that the project cost is within the budget
  • Plan for cost optimization
  • Monitor all budgeted project expenditures
  • Manage all project funds according to established accounting policies and procedures
  • Ensure that all financial records for the project are up to date
  • Prepare financial reports and supporting documentation for funders as outlined in funding agreements

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager
Keyskills:  Quality Management ,six sigma green belt ,Project Management / Planning, QC ,black belt ,Project Execution ,projects ,project planning ,lean.


Urgent Opening for AM Quality for International Telecom Process

Job Description:

AM-Quality (International Telecom Process)
  • Should be atleast a Graduate.
  • Handle a team of QAs or QTLs.
  • Ability to map processes, defines process, and executes them.
  • Ability to view the issues end-to-end and develop action plans with tangible deliverables.
  • Six Sigma, Green Belt / Yellow Belt certified with at least 1-2 project lead individually.
  • Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance
  • Out of the box thinker to develop tools and processes for best utilization of resources.
  • Strong conflict management skills.
  • Exceptional Client management (internal/external stakeholder) skills.
  • Ability to plan & conduct transactional quality audits, Process Improvements, calibrations.
  • Excellent skills on Excel/Quality Tools / Data Analysis / Analytical Skills / Reporting.
  • The candidate should have excellent problem solving capabilities and lateral thinking skills.
  • Ready to work at any level in the organization for the deliver on targets.
  • Ensure client quality targets are met & exceeded.
  • Ability to handle pressure and a natural go getter.
  • Head, coach and mentor the quality team.
  • Eye for detail and aggressive in plan execution/implementation.
  • Drive process improvement and other quality tools for process performance measurement and standardization.
  • Front end Quality with the end customer and participate in weekly/Monthly/Quarterly reviews
Intrested candidate can walk down for F2F round of an Interview with hard copy of resume & Orginal ID Proof on 29th Feb & 1st Mar’16 b/w 1-4 PM.
Venue : Tech-Mahindra Ltd,A-6,Sect-64,Noida-201301 (U.P) India.
Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Assistant Manager/Manager -(NonTechnical)

Role: Assistant Manager/Manager -(NonTechnical)
Keyskills: Six Sigma Green Belt , Quality Tools ,Process Improvement ,Quality Audit, Conflict Management, Project Leading ,Front End.


Openings for Deputy Manager – Process Excellence

Job Description:

Represents and encourages a continuous improvement culture within the BU.

Responsible for Lean/Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and increase client/customer satisfaction within the site.

Identifies opportunities/issues, defines and manages continuous improvement projects using the Lean Sigma/ DMAIC framework.

Defines the organizational structure of the project and the interfacing with the functional work streams associated with project tasks.

Directs and controls all work performed within the project framework of the DMAIC phases, and has the authority for project element’s task assignment and project schedule(s).

Responsible for daily communications and formal project reviews with both the project sponsor and project tollgate review team.

Recommends solutions and controls, and implementing approved recommendations.

Ensures accurate quality measurements and tools are implemented within campaigns.

Principle duties include:

Meets all project goals (Quality, Efficiency and Cost)
Identifies, tracks, and manages project tasks, and resolves project issues.

Proactively disseminates project information/reporting to all stakeholders.

Identifies, manages, and mitigates project risk.

Ensures that the overall project solution is of acceptable quality.

Proactively manages scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management procedures.

Defines and collects metrics to give a sense for how the project is progressing and whether the deliverables produced are acceptable.

Manages the overall work plan to ensure work is assigned and completed on time and within budget.

Education Qualification: Must be a graduate however postgraduate in business management preferred.

Location: Chennai

Salary: INR 8,00,000 – 9,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager

Keyskills:  Lean Six Sigma, Dmaic,  Quality ,Process Excellence ,Continuous Improvement ,Six Sigma Projects, Scope Management ,Project Scheduling ,Six Sigma Black Belt ,lean,  black belt, six sigma green belt,Project Management / Planning, Process ,Quality

Lean Manufacturing on the Mechanism of Metal Gears.
Lean Manufacturing on the Mechanism of Metal Gears.


Manager –

Job Description:

Hiring for one of the leading Investment Banks for the position of “Manager” for Hyderabad Location.

Job Location: Hyderabad
Interview Location: Anywhere
Experience: 8-12 years.

Education: Regular Graduate/ Post Graduate
Mandatory Skills

1. Understanding and working knowledge of off shoring industry specifically Banking (Investment Banking, Commercial banking)

2. Quality background (Six Sigma, Lean, Kaizen) with implementation experience

3. 8+ years of overall experience.

4. Should have prior experience of minimum 3 years in mentoring GB & BB projects.

5. Experience in delivering six sigma and lean trainings.

6. Strong communication and interpersonal skills.

7. Six Sigma Green Belt certification

Interested Candidates can share their resume to

Suchita Saraf

Salary: Best in the Industry
Industry: Banking / Financial Services / Broking
Functional Area: Financial Services, Banking, Investments, Insurance
Role Category: Operations Manager
Role: Operations Manager
Keyskills: Six Sigma Green Belt ,Lean ,Quality ,Kaizen ,Commercial Banking ,Investment Banking ,Interpersonal Skills.