Sr. Manager / Chief Manager – Business Excellence – QA

Job Description

1.Identify improvement areas in the process for all department and functions.
2.Developing and managing Six Sigma Drive for entire plant Quality.
3.Analyze Quality Assurance processes and make improvement plans.
4.Support all function in resolving their chronic / Strategic and operation problems
5.Organize and facilitate implementation of Strategic Execution initiatives as per plan
6.Coordinate for carrying out various surveys and analyse the survey outcomes
7.Execute Training & Awareness initiatives of TPM, TQM etc or any other execution model & other good practices as per plan/ need.
8.Train the team on TPM, TQM , Quality Tools & Techniques to help them enhance the strategic projects.

Salary: Not Disclosed by Recruiter
Industry: Automobile / Auto Anciliary / Auto Components
Functional Area: Production, Manufacturing, Maintenance
Role Category: Production/Manufacturing/Maintenance
Role: Quality Assurance/Quality Control Manager
Employment Type: Permanent Job, Full Time
Keyskills: Quality Assurance Plant, Quality, Six Sigma, TQM, Quality Tools, Business Excellence, QA, TPM, Quality Techniques, Kaizen, QC Tools, 5S, EFQM.

Six sigma black betl JOB- Quality Manager

Job Description

1. Primary responsibilities (pl. provide a detailed description) :
a. Customer related :
Keep abreast with the process of claims processing in the healthcare industry.
Have thorough knowledge of the job.
Have a good understanding of the performance SLAs and meet the SLAs.
Understand all binding laws and regulations related to the project.
Developing in-depth knowledge base among the team members relating to domain and process.
b. Financials related :

Responsible for driving quality improvement initiatives, among the teams aligned to them, to ensure avoidance of penalty.

Should manage the P&L for the process.

c. People related :
Good communication skills, inter personal skills and excellent team handling skills .
Provide feedback on error, submit progress reports of the processors to reporting manager.

Conduct individual performance reviews and propose the required action plan.

Derive Action plans based on teams error trends and help in effective implementation .

d. Process related :
Plan & forecast resources for optimal utilization of manpower

Accountable for the production and quality targets of the team
Updating management on team performance

Coordinating with the client on process related issues and updates

Identifying, recommending and implementing ways to increase the productivity and the quality of the team

Addressing the technical queries raised by the team

Identify key people and build good leaders and motivating team members

Interacting with management, and put forth queries/concerns of the team

Identify & Facilitate training programs for the team

Conducting team reviews, submitting progress reports of the team to the manager and conducting appraisals

Recommending benefits, bonus, incentives and promotions for the team

Counseling of team members on improving Quality & productivity

Play an active role recruitment process

Meeting attrition goals for their respective process

Supporting the management team on business development

Sharing management views with the team

2. Secondary responsibilities (if any) :
a. Customer related
b. Financial related
c. People related:
Ability to work with a diverse population.
Ensure the process follows strict adherence to the process workflow and apt behavior is observed.
Ensure good leaders are developed.
Final point of Escalation of issues/concerns with the support groups i.e., HR, Admin, TSG, QAG and Finance.
Handling disciplinary issues and administrative issues of the project.
d. Process related :
Put forth queries/concerns of the BUH and address accordingly.
Counseling of team members on improving Quality & productivity.
Reviewing continuous quality improvements processes.
Knowledge:
Knowledge in the healthcare industry will be preferred.
Team handling skills is a mandate .
Skills:
Knowledge of basic necessary computer applications.
Attitude :
Have a positive attitude.
Domain expertise, if any :
Any healthcare BPO industry (Optional).
Educational qualifications:
High school +2+3.
Experience (years):
6+ years (healthcare industry knowledge preferred).
Certifications (Technical / Non-technical), if any :

Salary: INR 6,00,000 – 10,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Employment Type: Permanent Job, Full Time
Keyskills: US Healthcare, Assistant Manager, Quality, Deputy Manager, Quality, Six Sigma Black Belt, Six Sigma Green Belt.

Six sigma Black belt Job- Head/VP/GM-Quality Assurance & Quality Control

JOB DESCRIPTION

Location : Bangalore
Level : GM
Role : Business Excellence Leader
Domain : Healthcare / BSFI / F&A

Mandatory requirements :

  • Functional experience Drive improvement initiatives through teams
  • Experience on driving automation projects. (preferably not limiting to opportunity identification)
  • Domain knowledge is an added advantage Healthcare – Payer / Provider operations
  • Team leading experience
  • Leadership presence

Preferred Skills

  • Six Sigma Master Black Belt with good knowledge of Lean practices
  • Strong Knowledge of Quality Principles and Techniques essential
  • Needs to have worked in a BPO Operational Excellence (or similar) function
  • Certification in Lean and other quality practices added advantage
  • Strong communication and presentation skills

Position Objectives 
1. Drive Improvement projects on processes to improve
Productivity
Improve SLA performance
2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global projects in OE
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites
6. Acts as a mentor to Six Sigma and Lean projects for his influence

Relevant exp 

  • 10 to 14 years of relevant experience and 14-18 yrs of overall experience

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills: six sigma, lean, master black belt, business excellence, operational excellence, opportunity identification, RPA Robotic Process, Automation, Black Belt, MBB, Quality, Health care, Health Care Business, Transformation.

Six sigma JOB- Quality Assurance/Quality Control Manager

Job Description

Strong Quantitative and problem solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them.

People Leadership: Ability to coach & mentor people

Demonstrates the ability to facilitate meetings to generate ideas and make key decisions

Creates a team environment of accountability and commitment for reaching project goals

Specific Competence (Desirable) Consulting / ‘Strategic Initiatives’ group / Lean Six Sigma experience Key Roles and Responsibilities:

Lead Quality Projects for the business, individually.

Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

Focus on Process improvement and cost reduction for clients to deliver tangible benefits

Lead and Implement business process management system for new clients

Drive and Track Quality DNA – training, testing & certification, Lead any other analytics and productivity initiatives.

Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Keyskills: Black Belt, Lean Six Sigma, Dmaic, Process Improvement. Quality Management. Six Sigma, Quality, Business Process Management, Cost Reduction, People Leadership, Problem Solving.

AM (voice Quality) (pcmm & CMMI Level 5 co.) (noida)

Job Description

1. Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer.
2. Perform analysis of query/call listening results in line with customer objectives to develop business cases.
3. Compile analysis results and create presentations.

Salary: INR Free cab Facility, Subsidized Meal and Mediclaim
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Assistant Manager/Manager-(NonTechnical)
Keyskills: Voice, Quality, Six Sigma, lean, green belt, kaizen, assistant manager, team manager.

Manager- Quality ((six Sigma Black Belt))

Job Description

Strong Quantitative and problem solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them.

People Leadership: Ability to coach & mentor people

Demonstrates the ability to facilitate meetings to generate ideas and make key decisions

Creates a team environment of accountability and commitment for reaching project goals

Specific Competence (Desirable) Consulting / ‘Strategic Initiatives’ group / Lean Six Sigma experience Key Roles and Responsibilities:

Lead Quality Projects for the business, individually.

Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

Focus on Process improvement and cost reduction for clients to deliver tangible benefits

Lead and Implement business process management system for new clients

Drive and Track Quality DNA – training, testing & certification, Lead any other analytics and productivity initiatives.

Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Keyskills: Black Belt, Lean Six Sigma, Dmaic, Process Improvement, Quality Management, Six Sigma, Quality,Business Process Management, Cost Reduction, People Leadership, Problem Solving.

Six Sigma job- Quality Assurance/Quality Control Manager

Job Description

Strong Quantitative and problem solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them.

People Leadership: Ability to coach & mentor people

Demonstrates the ability to facilitate meetings to generate ideas and make key decisions

Creates a team environment of accountability and commitment for reaching project goals

Specific Competence (Desirable) Consulting / ‘Strategic Initiatives’ group / Lean Six Sigma experience Key Roles and Responsibilities:

Lead Quality Projects for the business, individually.

Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

Focus on Process improvement and cost reduction for clients to deliver tangible benefits

Lead and Implement business process management system for new clients

Drive and Track Quality DNA – training, testing & certification, Lead any other analytics and productivity initiatives.

Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Keyskills: Black Belt, Lean Six Sigma, Dmaic, Process Improvement, Quality Management, Six Sigma, Quality, Business Process Management ,Cost Reduction, People Leadership, Problem Solving.

Test 01 Quality Black Belt – Manager

Job Description

Designation- Manager

Location: Hyderabad
Travel: On need basis
 
Summary of Role/Profile : Lean Six Sigma Black Belt is responsible for managing and executing a roadmap of High Impact Projects to solve for the business problems/opportunities of key customers
Focus of the function -Driving High Impact projects, Transformation & creating a culture of operating excellence in the team supported by the function
Minimum prior qualifications to be an applicant for this role

  • Post-Graduation in Quantitative sciences or MBA
  • Lean six sigma BB / MBB certification (Preferably)

Specific Competence (Essential)

  • Strong Quantitative and problem solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them.
  • Domain /Industry knowledge is must
  • Strong Influencing skills and clarity of thought
  • Executive Presence
  • People Leadership: Ability to coach & mentor people.
  • Demonstrates the ability to facilitate meetings to generate ideas and make key decisions
  • Creates a team environment of accountability and commitment for reaching project goals

Specific Competence (Desirable)

  • Consulting / ‘Strategic Initiatives’ group / Lean Six Sigma experience
  • Experience in programming / software development

Key Roles and Responsibilities :

  • Lead Quality Projects for the business, individually complete 2-3 high impact projects per year per corporate guidelines.
  • Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership
  • Focus on Process improvement and cost reduction for clients to deliver tangible benefits
  • Lead and Implement business process management system for new clients
  • Drive and Track Quality DNA – training, testing & certification, Lead any other analytics
  • and productivity initiatives that come up
  • Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean
  • Competent in Project planning, Project Leadership and team facilitation
  • Very strong analytical skills and result orientation
  • Facilitative Leadership skills – influencing skills, mentoring and coaching – to be able to
  • drive change in the organization
  • Very good communication skills
  • Should be open to traveling to multiple client locations up to 3 months duration for short term or 12 months for long term assignments


Salary: INR 9,50,000 – 11,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager
Keyskills: Quality, Lean Six Sigma, Black Belt, lean six sigma.

Six Sigma black belt job- OPEX QUALITY PROFESSIONAL

JOB DESCRIPTION

” 4 – 6 years of relevant experience
8-11 yrs of overall experience

” Six Sigma Black Belt with good knowledge of Lean practices
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Operational Excellence (or similar) function
Certification in Lean and other quality practices added advantage
Strong communication and presentation skills”
” Six Sigma Black Belt with good knowledge of Lean practices
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Operational Excellence (or similar) function
Certification in Lean and other quality practices added advantage
Strong communication and presentation skills”

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager
Keyskills: Six Sigma, Lean, Black Belt, Operations, Operational Excellence, OPEX Quality, Quality.

Six Sigma JOB- Quality Assurance/Quality Control Manager

JOB DESCRIPTION

Qualification:
Graduate

Relevant exp.:
46 years of relevant experience
8-11 yrs of overall experience

Preferred Skills:
Six Sigma Black Belt with good knowledge of Lean practices
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Operational Excellence (or similar) function
Certification in Lean and other quality practices added advantage
Strong communication and presentation skills”

Position Objectives:
1. Drive Improvement projects on processes to improve
a. Productivity
b. Improve SLA performance

2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. lead a global projects in OE
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites
6. Acts as a mentor to Six Sigma and Lean projects for his influence.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager
Keyskills: Six Sigma, Lean, Black Belt, Operations, Operational Excellence, People Management, Presentation Skills, Quality Principle,Quality