MANAGER / SR. MANAGER – QUALITY & TRANSFORMATION | INSURANCE DOMAIN

Job Description

Identify Digital Transformation Opportunities & Create Digital Transformation Roadmap
Be the innovation champion for the vertical
Drive Lean Six Sigma based process improvement opportunities
Drive Lean Six Sigma DNA/ culture across the vertical
Mentor Lean Six Sigma projects
Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
Ensure compliance with internal policies and procedures, external regulations and information security standards.

Work Timings: US shifts

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Permanent Job, Full Time

Keyskills

lean six sigma, process improvement, quality management, six sigma, projects, digital transformation, TransformationProcess, Excellence,

Project Manager- Intelenet Global Services

Job Description:

Project Manager- Intelenet Global Services.

Who can apply :

  • Black Belt/ Green Belt Certified
  • Six Sigma / Lean Certified
  • PMP Certified
  • BFSH Project Management Experience
  • Should have managed at least 3 projects (End to End)
  • 5+ yrs of Exp Quality/ Process Excellence/ Project Management Experience

Location : Chennai

Job description :

Projects Manager is responsible for successful completion of all projects. Projects are to be excused in standard ways meeting the scope, cost and timelines. This Role also requires to create and share a plan of delivery which include the resource planning, quality planning, communication planning, and stakeholder management. Set up a strong governance to manage all KPIs

FUNCTIONAL/ OPERATIONAL:

  • Planning and Defining Scope
  • Activity Planning and Sequencing
  • Resource Planning
  • Developing Schedules
  • Time Estimating
  • Cost Estimating
  • Developing a Budget
  • Documentation
  • Creating Charts and Schedules
  • Risk Analysis
  • Managing Risks and Issues
  • Monitoring and Reporting Progress
  • Strategic Influencing
  • Business Partnering
  • Working with Vendors
  • Scalability, Interoperability and Portability Analysis
  • Controlling Quality
  • Benefits Realization

TEAM RELATED:

  • Manages performance of individual teams through performance management, career planning strategies and sharing of best practices
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
  • Lead: Positively influence others to achieve results that are in the best interest of the organization.
  • Imbibes organisational values and governing principles.
  • Establishes innovative systems and procedures to deliver and continuously improvises on them.
  • Takes Ownership of every individuals performance and monitors team attrition.
  • Ensures that he/she completes the certification program stipulated for the specific process for own self development.

Financial:

  • Ensuring that the project cost is within the budget
  • Plan for cost optimization
  • Monitor all budgeted project expenditures
  • Manage all project funds according to established accounting policies and procedures
  • Ensure that all financial records for the project are up to date
  • Prepare financial reports and supporting documentation for funders as outlined in funding agreements

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager
Keyskills:  Quality Management ,six sigma green belt ,Project Management / Planning, QC ,black belt ,Project Execution ,projects ,project planning ,lean.

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Manager – Quality

Job Description:

Position: Manager Quality
Job Location: Noida
Shift Timings: 9 AM to 6 PM
Qualification: Any graduate
Experience: Minimum 2 year experience in AM/ TL profile & 5+ years in service industry

Position Description:
The Position Holder is expected to lead a team of Quality Analysts, and audit different checkpoints in the entire customer life cycle. H/She will be responsible to highlight defects, areas of improvement on a regular basis. H/She will be responsible for meeting various stakeholders and identify and implement action plans basis the audit findings.

Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes
Act as a Change Agent and work closely with Operations to optimize Customer Value in multiple client engagements
Should liaison with the Process Heads / Client to Identify Opportunity Areas & Prepare and Implement Improvements
Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
Ensuring Internal and External Quality metrics are being met
Problem solving and developing innovative solution
Assisting Special Projects and performing other duties as assigned
Driving ROI / Value Added approach
Manage the Quality Team and allocate responsibilities
Conduct regular Audits and Checks on the team and Quality Assurance
Maintain Schedule of the daily routine, Prepare MIS and other reports

Knowledge & Skills:
Strong engagement, communication, presentation and inter-personal skills
Should have good documentation skills Word, Excel, Power Point & Visio
Six Sigma Green Belt Trained/ Certified

Attitude & Behavior:
Ability to work with big/emerging and established brands
Goal oriented relentless hunter
Ability to wear multiple hats- sales/service/retention
Experience:
Minimum 2 year experience as AM/ TL Quality, and overall 5+ years in service industry.

Qualification:
Graduate/MBA
Salary: INR 6,00,000 – 10,00,000 P.A
Industry: Internet / Ecommerce
Functional Area: Production, Manufacturing, Maintenance
Role Category: Quality Assurance/Quality Control Manager

Role: Quality Assurance/Quality Control Manager

Keyskills: Quality Management ,Transaction Quality, Call Audit ,Team Management, Black belt, Lean Six sigma ,Six sigma.

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