- Possess skills to define & re-engineer business processes.
- Define appropriate controls on the process to ensure that the business objectives are met.
- Improve existing business operations planning &reporting.
- Analyzing statistics & making reports for the same.
- Have strong team building & team management ability.
- Should have a good leadership Qualities so as to drive a team together.
- Should have persuasive communication skills.
- Must be process oriented.
- Must be IT savvy & proficient in the use of Microsoft Office Tools.
- Should have quick thinking & problem solving skills.
- Must be well versed with business analytics tools.
- B.tech + M.B.A/ M.B.A will be prefered.
- Must have 80% in 10th &12th Standard.
- Six sigma black belt will be prefered.
- Minimum of 3 years of experience is required.
- Hands on experience on BI tools.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager
Keyskills: six sigma black belt ,Operations ,Team Handling ,business operations ,team management ,good communication skills ,leadership qualities ,process oriented ,Quick thinker ,Business Analytics.