MANAGER / SR. MANAGER – QUALITY & TRANSFORMATION | INSURANCE DOMAIN

Job Description

Identify Digital Transformation Opportunities & Create Digital Transformation Roadmap
Be the innovation champion for the vertical
Drive Lean Six Sigma based process improvement opportunities
Drive Lean Six Sigma DNA/ culture across the vertical
Mentor Lean Six Sigma projects
Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
Ensure compliance with internal policies and procedures, external regulations and information security standards.

Work Timings: US shifts

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Permanent Job, Full Time

Keyskills

lean six sigma, process improvement, quality management, six sigma, projects, digital transformation, TransformationProcess, Excellence,

WALK-IN FOR TEAM LEAD (OPERATIONS : NON TECHNICAL)

Job Description

Hi,
We are hiring for Team Lead Operations for our noida location office.
PFB the JD for your reference:

You will be responsible to identify and implement process improvement efforts business within the Company and sound process improvement accepted disciplines and practices.

Take responsibility and accountability for the successful utilization and results of the Performance Excellence Management.

Identify, plan and implement key projects to improve quality, reduce cost, increase productivity.

Handle a team of 10- 20 agents

Develop and coordinate the performance excellence/performance improvement vision and deployment planning as defined by the Executive Team.

Prepare Daily, Weekly & Monthly MIS Reports.

Requirements :
Minimum 2+ yrs of total experience and 1 year of experience as a TL on papers 

Minimum Education : Graduation (Complete)
Ability to handle multiple projects having unstructured scoping.
Knowledge of Basic Excel
Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome and to act in an independent manner.

Venue Details:
 Paytm Office  , F-1, Noida Sector -6, Nearest Metro Station : Noida Sector :15
Contact Person : Sheetal
Timings : 10 AM-11 AM
Date and Day : 8th October , 2018

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills:

Lean, Excel, Macros, Process Improvement, Operations, Process Excellence, Six Sigma, MIS, Reporting, Quality Improvement, Team Leading.

Manager- Wealth Management Operations

Job Description

Manager- Wealth Management Operations

Job Description: Incedo is looking for a candidate who will work actively with onsite counterparts and help build Incedo organizational capabilities in both wealth management and BO.The resource will work with senior members of the operations team, s/he will be expected to work independently. There will be considerable interaction with other roles and teams within the company, including sales and business development, RPA, Innovation Lab, etc.

Primary Skills:

Running the overall engagement and delivering on engagement SLAs
Direct interaction with the client; must be able to manage the client effectively.
Managing all aspects relating to the team training, performance management, motivation, and retention in conjunction with BPO leadership and HR
Continuous process improvement to reduce the number of errors/exceptions, improve handle time and bring in better workflow management and automation
Own SOP documentation across all in-scope processes
Tracking KPIs and SLAs on a daily/weekly/monthly basis and
Other duties and responsibilities as assigned
Key Skills: Wealth Management Operations
Desired Candidate Profile: At least 8 years experience in Operations. Must have led Ops teams and be familiar with all aspects of the global delivery model
Must have led delivery solutioning efforts for multiple engagements
Nice to have: has handled process transitions to offshore
Solid knowledge of US wealth management domain; at least 4 years of hands-on operations in this domain across multiple process areas
Advanced knowledge of Microsoft Office
Excellent communication, both verbal and written
Demonstrate a structured and methodical approach
Can-do attitude

Locations: Gurgaon
US: B1/ B2 (Must have)

Salary: INR 10,00,000 – 16,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Employment Type: Permanent Job, Full Time
Keyskills:

Sales, Operations, Business Development, Process Improvement, Global Delivery, Wealth Management Team, Training, Six Sigma Certified, International Travel Performance Management.

WALK-IN FOR TEAM LEAD (OPERATIONS : NON TECHNICAL)

Job Description

You will be responsible to identify and implement process improvement efforts business within the Company and sound process improvement accepted disciplines and practices.

Take responsibility and accountability for the successful utilization and results of the Performance Excellence Management.

Identify, plan and implement key projects to improve quality, reduce cost, increase productivity.

Handle a team of 10- 20 agents

Develop and coordinate the performance excellence/performance improvement vision and deployment planning as defined by the Executive Team.

Prepare Daily, Weekly & Monthly MIS Reports.

Requirements :
Minimum 2+ yrs of total experience and 1 year of experience as a TL on papers 
Ability to handle multiple projects having unstructured scoping.
Knowledge of Basic Excel
Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome and to act in an independent manner.

Venue Details:
 Paytm Office  , F-1, Noida Sector -6, Nearest Metro Station : Noida Sector :15
Contact Person : Sheetal
Timings : 10 AM-11 AM

Salary:Not Disclosed by Recruiter

Industry:BPO/ Call Centre/ ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills :

Lean, Excel, Macros, Process Improvement, Operations, Process Excellence, Six Sigma, MIS Reporting, Quality Improvement, Team Leading.

WALK-IN FOR TEAM LEAD (OPERATIONS : NON TECHNICAL)

Job Description

Job description

You will be responsible to identify and implement process improvement efforts business within the Company and sound process improvement accepted disciplines and practices.

Take responsibility and accountability for the successful utilization and results of the Performance Excellence Management.

Identify, plan and implement key projects to improve quality, reduce cost, increase productivity.

Handle a team of 10- 20 agents

Develop and coordinate the performance excellence/performance improvement vision and deployment planning as defined by the Executive Team.

Prepare Daily, Weekly & Monthly MIS Reports.

Requirements :
Minimum 2+ yrs of total experience and 1 year of experience as a TL on papers 
Ability to handle multiple projects having unstructured scoping.
Knowledge of Basic Excel
Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome and to act in an independent manner.

Venue Details:
 Paytm Office  , F-1, Noida Sector -6, Nearest Metro Station : Noida Sector :15
Contact Person : Sheetal
Timings : 10 AM-11 AM

Salary:Not Disclosed by Recruiter

Industry:BPO/ Call Centre/ ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills:

Lean, Excel, Macros, Process Improvement, Operations, Process Excellence, Six Sigma, MIS, Reporting, Quality Improvement, Team Leading.

Process Excellence Manager – Lean/sixsigma

Job Description:

Cognizant is hiring Process excellence Six sigma experts

 

Essential: Six Sigma/Lean certified Black Belt or equivalent level

Experience: Years of Experience:

6-8 Years with at least 2-3 years in a process improvement role

Essential Skills / Aptitude:

Thorough knowledge of Quality methodologies such as Six Sigma, Lean, etc

Excellent change management skills.

Excellent client management skills- Ability to interact with clients onshore and manage expectations effectively.

Ability to interact and work with a cross functional geographically dispersed team (onshore and offshore).

Ability to handle change – Effectively manages ad hoc situations within required timeframes/queries and quality standards

Strong project management skills and mentoring ability

Excellent analytical skills: ability to identify patterns in data and draw appropriate conclusions

Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome

Updates and maintains own expertise, shares this with colleagues and provides guidance to the team

Domain Expertise: Insurance, Banking, Health care.

Locations: Hyderabad, Chennai

Ganesh
Cognizant Technology Solutions.
Chennai

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Team Leader-Quality Assurance/Quality Control
Role: Team Leader-Quality Assurance/Quality Control
Keyskills:  Certified Black Belt ,Six Sigma ,Lean ,Project Management ,Process Excellence ,Process Improvement ,Quality Standards ,Change Management ,Technology, Solutions.
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Delivery Leader

Job Description:

Handling back office/front office (webchat) team of 500 to 750 associates. Managing client relationship. Meeting KPIs and client defined SLAs. Handling daily/ weekly / monthly calls with the stakeholders. Strong understanding of P&L of business Undertake other assignments as given by the mgmt. team. Engaging with client and internal stake holders on Transformation and process improvement initiatives Ensure all compliance and regulatory requirements are adhered to. Ability to lead large engagements and operations Excellent communication skills(both written & verbal) Good analytical thinking Client communication and management People Management skills. Strong knowledge on MS Office tools MIS reporting and analysis Good interpersonal skills Ability to meet stringent client deliverable Effective presentation skills Ability to delegate work and ensure completion Monitor Team performance and activity Certified six sigma Green / Black belt, preferred Interpersonal effectiveness Team management Customer orientation Analytical thinking Innovation Self-motivated Utilities domain experience required.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Service Delivery Leader
Role: Service Delivery Leader

Keyskills:  Black Belt Six Sigma ,Operations ,Process Improvement, Initiatives,Team Management ,People Management Skills ,Communication Skills ,Front Office ,Back Office ,Delivery Management ,Delivery leader.

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Service Manager Infrastructure Services

Job Description:

Role: Service Manager Infrastructure Services

Years of experience: 13+ Years

Location: Bangalore/Mumbai

Responsibilities

Articulate performance, opportunities for improvement and improvement progress for all Service Management services for accounts supported

Identify opportunities for process improvements for accounts supported

Facilitate and/or attend Service Management leadership meetings pertaining to Incident, Problem, Change and Asset.

Creates and monitors a development and succession planning process for resources; proactively monitors resource availability against current requirements and new business opportunities

Coach and hold SMG teams accountable for delivering highly accurate, effective and efficient Service Management Services.

Work with Service Lines and hold accountable to ensure Service Management Performance Indicators are performing above target.

Serve as initial escalation point of contact for the Service Line SDMs regarding Incident, Problem, Change, and Asset process failures.

Ensure Service Management processes are being monitored for compliance

Identify and drive continuous process improvement within the Service Management Services

Monitor Major Incident Management outage communications to coach and correct to address any errors on inconsistencies found

Will monitor and take ownership of resolving poorly performing SMG KPIs

Will escalate chronic process failures to Management for immediate attention and resolution

Will provide strategic thought leadership in shaping SMG products and services.

Deliverable

Will meet with Leadership to deliver status of service line process performance which will include recommendations for improvement.

Understands and controls expenditures within the function, delivering services within an agreed budget and for exception management of any deviations from budget with accountability to senior management

Ensures operations are cost effective, efficient and within established budget constraints. Proactively looks for efficiencies, re-engineering opportunities.

Identifies areas of rightshoring within existing accounts.

Will meet with account SDM and key leadership to deliver status of Service Management Services begin performed by SMG along with performance of the service lines.

Client facing communications or presentations needed to provide additional information regarding established SMG processes.

SIP Improvement Plans as needed

SME support for projects and transitions. Characteristics To be successful the Service Management Manager will: Customer Focus

Teamwork

Results Driven

Have Interpersonal and Communication skills

Managing change

Problem Solving and Continuous Improvement

Leadership

IT Outsourcing Business Knowledge and Experience of working to ITIL principles

Strategy, Planning and Organizing

Understand the SMG Goals and Objectives and demonstrate actions supporting them.

Have the ability to quickly establish credibility with Account/SDM/Service Line Leadership.

Have the ability to lead and influence cross tower issues

Be a strong Analytical Thinker

Be able to manage multiple priorities

Take personal ownership of escalations

Understand Capgeminis operating environment

Understand Customer SLAs

Understand SMG KPIs

Must be able to work without supervision

ITIL Foundation certification

Excellent presentation skills

Excellent English communication, both verbal and written

Experienced in dealing with Senior Management

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Service Delivery Leader
Role: Service Delivery Leader

Keyskills: Change Management ,ITIL, Budgeting Management Services ,Customer Focus, Succession ,Planning ,Service Management ,Incident Management ,Process Improvement.

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Process Excellence Manager – Lean/sixsigma

Job Description:

Qualifications: B.Sc/ B.Com/ BA

Essential: Six Sigma/Lean certified Black Belt or equivalent level

Experience: Years of Experience:

6-8 Years with at least 2-3 years in a process improvement role

Essential Skills / Aptitude:

Thorough knowledge of Quality methodologies such as Six Sigma, Lean, etc

Excellent change management skills.

Excellent client management skills- Ability to interact with clients onshore and manage expectations effectively.

Ability to interact and work with a cross functional geographically dispersed team (onshore and offshore).

Ability to handle change – Effectively manages ad hoc situations within required timeframes/queries and quality standards

Strong project management skills and mentoring ability

Excellent analytical skills: ability to identify patterns in data and draw appropriate conclusions

Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome

Updates and maintains own expertise, shares this with colleagues and provides guidance to the team

Domain Expertise: Insurance, Banking, Health care.

Locations: Hyderabad, Chennai

N. Sridharan
Cognizant Technology Solutions.
Chennai

Salary: INR 8,00,000 – 18,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Team Leader-Quality Assurance/Quality Control
Role: Team Leader-Quality Assurance/Quality Control
Keyskills:  Certified Black Belt ,Six Sigma ,Lean ,Project Management ,Process Excellence ,Process Improvement.
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Manager – Black Belt

Job Description:

  • Identify, Lead and Mentor Lean Six Sigma / Process Improvement projects and act as a change agent
  • Drive high impact projects by working closely with customers and internal stakeholders. Project manage key initiatives for the customer
  • Systematically identify, gather, and analyze pertinent information to develop & accomplish project goals (e.g., reduce risk/cost, improve productivity/profitability).
  • Apply LEAN, Six Sigma tools/functional knowledge to improve process capability and eliminate defects.
  • To monitor and track quality project plan implementation to ensure desired outcomes.
  • Responsible for leading Process Excellence Initiatives in the assigned business accounts which includes Lean Six Sigma project execution, business process consulting, SLA review and reporting, financial analysis, Innovation engagement and support and Cost optimization Initiatives (COI) management and tracking
  • Work with Business Units to ensure achievement of SLA targets and understand the business and customer needs
  • Development of executive performance dashboards and alerting operations wherever the trends are going in the negative direction
  • Coach & mentor other people to drive Lean Six Sigma DNA through GB & Lean Projects.
  • Actively participate in Lean Six Sigma education through summits, monthly chronicles and Facilitate / Lead Lean Six Sigma training programs

Salary: Not Disclosed by Recruiter
Industry: Other
Functional Area: Other
Role Category: Other
Role: Other
Keyskills: Lean Six Sigma ,Process Improvement ,six sigma black belt.

Desired Profile

  • Graduate or Post Graduate with minimum 8 -12 years (ITES / BPO preferred) of progressively responsible experience driving quality or process excellence applying Lean Six Sigma methodology
  • Must be a Certified Six Sigma Black Belt, Lean Master Certification is desirable
  • Lateral thinker, must be able to analyze information from a variety of sources and correctly identify issues& their causes
  • Proven strong communication and interpersonal skills. Ability to communicate effectively to different audiences.
  • Ability to interact directly with the client and actively participate in project reviews
  • Extreme attention to detail and strong problem solving skills
  • Ability to work cross-functionally and interface with other departments to get a problem resolved.
  • Ability to work with deadlines in a fast paced environment
  • Strong work ethic, self-driven and flexible with working hours
  • Leadership skills Ability to lead from front
  • Ability to work well both independently and as part of a team
  • Must be able to work with and influence people at all levels
  • Strong time management skills and ability to work under pressure with challenging deadlines
  • Strong planning, delegation and organizational skills

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