Assistant Manager Six Sigma

Job Description

Position Description:
The Position Holder is expected to audit and analyze calls to identify the compliance and improvement areas. S/He should be able to identify trends, deliver feedback and prepare reports weekly and monthly. The position holder is expected to run calibration with vendor and chalk out action plan accordingly.

Job Summary:
Identify issues and challenges, lead/facilitate improvement projects, measure and validate project results, and facilitate successful implementation of all facets of process improvements or changes identified
Execute a data-driven, statistical approach to problem solving, including gathering, analyzing and reporting data
Enable stable operations by defining appropriate metrics to gage processes performance and by deriving actionable insights
Drive Lean Six Sigma culture in the organization through various lean six sigma trainings
Presenting project analysis and findings to senior leadership to obtain the approval, funding and other requirements to resolve the issue

Knowledge:

Experience in usage of Six Sigma Tools, viz., Process Mapping, FMEA, GAGE R&R, Process Capability, Cause Effect Analysis, Pareto Analysis, Correlation & Regression Analysis, Hypothesis Testing, Control Charts, etc
Excellent command over MS Visio, Excel, Word, PowerPoint etc.

Experience:

1 to 3 years experience in Green belt /Process Improvement Role
IT/ITes ,BPO/KPO,Telecom/Dotcom,Customer services background only.

Qualification:
Graduate/MBA from preferably business related discipline.

Salary: INR 4,00,000 – 7,00,000 P.A.
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills: lean six sigma, process improvement, quality tools.

Six sigma black belt JOB-Quality Assurance & Quality Control

Job Description

Job Responsibilities:
Coordinating with Delivery Managers, Customer Leads, Project Managers and other stakeholders and identifying the process improvement opportunities
Provide Training and quality support, development of metrics and dashboards in line with customer requirements

-Ability to lead a team of Managers to drive Quality across voice and data processes

– Standardize and deploy key components of Transaction Monitoring framework across all processes and sub queue

– Drive robust action planning and interventions to meet and exceed client metrics

– Strengthen Transaction monitoring and quality management processes/framework to improve functional performance

– Should have experience in managing Clients at various hierarchy levels to effectively understand and deliver on client expectations

– Ability to get out of the box ideas and Process Improvement Initiatives in the process

– Should drive Process Control & Compliance in addition to managing Audit requirements

– Should ensure Knowledge consistency

– Should have influential, collaborative and influencing skills

– Strong interpersonal skills to manage client expectations/engagements effectively

– Strong Process Knowledge and Compliance to Multiple Audit Postures

– Drive culture of continuous improvement

1. Helping and mentoring Lean and Six Sigma trainees in closing their projects and ensuring organizational benefit
2. Coordinating with different stakeholders and ensuring logistics for different capability enhancement programs
3. Consulting/ helping client organization in strategy development for process excellence, execution of projects and capability build up exercise
4. Program management of high impact organization wide program for IGT and for clientsQualifications:
Candidate must possess at least a Bachelor’s/College Degree in Statistics or any field
Professional Experience: At least 8 years in Managing Transactional Quality for BPO
Certified & Trained on Black Belt (Green Belt certification is MUST, Black Belt certification is desirable)
Demonstrated success in Transactional Quality

Exposure to different improvement frameworks like Six Sigma, Lean

Thorough knowledge of MS office tools like Power point and awareness of BI tools such as SPSS, project, excel are critical for the job

Strong communication & facilitation skills

Strong analytical skill- ability to work with huge volume of data using statistical tools

Flexible approach to tackling projects

Good team player

Good Presentation skills

Drive continuous improvement program across processes

Analysis of utilization, efficiency and available data for the process

Undertake detailed process improvement studies and up skills the team members

Experience in International BPO
Experience in the travel domain preferred
Flexible to work in any shift
Knowledge of GDS/CRS (Reservations/Ticketing/Fares) is preferred

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills:

Transactional Quality, Black Belt, Lean Six Sigma, International BPO, Process Improvement, Initiatives, Green Belt,

Six sigma JOB- Associate- Wealth Management Operations

Job Description

Job Description: Incedo is looking for associate will be responsible for
Account Ops
Effective audit of workflow to ensure accuracy
Conduct proactive audits of various work types and review of exception reports
Work together in a team environment to eliminate/reduce opportunity for errors.
Audit using the companys internal systems as per defined guidelines
Return defective units to operation team for correction
Daily reporting
Other duties and responsibilities as assigned

Key Skills: At least 1-5 years of Account Ops, (Preferably in Financial Industry)

Strong communication and organizational skills, detail oriented, self-motivated, high-energy, and self-directed problem solver, with an execution focus
Ability to resolve problems through root cause analysis
Financial and operational acumen
Ability to read, interpret and comprehend financial documents
Working knowledge of Microsoft Office
Demonstrate a structured and methodical approach
Process improvement and commitment to quality mindset
Flexible and open to multiple shifts

Six Sigma certification (nice to have)

Salary: Not Disclosed by Recruiter
Industry: Banking / Financial Services / Broking
Functional Area: Financial Services, Banking, Investments, Insurance
Role Category: Operations/Processes/Finance/Legal
Role: Operations Officer
Employment Type: Permanent Job, Full Time
Keyskills: Operations Management, Process Improvement, Six Sigma Certified, Root Cause Analysis, Operation Team, Wealth Management, Key Skills, Problem Solving, MS Office.

Lean Six sigma JOB- Assistant Manager

Job Description

Position Description:
The Position Holder is expected to audit and analyze calls to identify the compliance and improvement areas. S/He should be able to identify trends, deliver feedback and prepare reports weekly and monthly. The position holder is expected to run calibration with vendor and chalk out action plan accordingly.

Job Summary:
Identify issues and challenges, lead/facilitate improvement projects, measure and validate project results, and facilitate successful implementation of all facets of process improvements or changes identified
Execute a data-driven, statistical approach to problem solving, including gathering, analyzing and reporting data
Enable stable operations by defining appropriate metrics to gage processes performance and by deriving actionable insights
Drive Lean Six Sigma culture in the organization through various lean six sigma trainings
Presenting project analysis and findings to senior leadership to obtain the approval, funding and other requirements to resolve the issue

Knowledge:

Experience in usage of Six Sigma Tools, viz., Process Mapping, FMEA, GAGE R&R, Process Capability, Cause Effect Analysis, Pareto Analysis, Correlation & Regression Analysis, Hypothesis Testing, Control Charts, etc
Excellent command over MS Visio, Excel, Word, PowerPoint etc.

Skills:

Exceptional written, verbal communication skills.
Excellent presentation skills
Hands on Experience on Statistical tools Minitab
Report Management Skills

Experience:
1 to 3 years experience in Green belt /Process Improvement Role
IT/ITes background

Qualification:
Graduate/MBA from preferably business related discipline.

Salary: INR 2,00,000 – 4,00,000 P.A.
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:

Lean Six Sigma, Excel, Operations, R, Process Improvement, Green Belt, Process Mapping, Pareto Analysis, Control Charts, Presentation Skills.

Head/VP/GM-Quality Assurance & Quality Control

Job Description

-> MBB will coach BBs in accomplishing project goals using LSS methodologies.

-> Will be responsible for providing expertise in deploying Lean and Six Sigma programs and initiatives.

-> Would be instructing cross-functional teams in adapting to and understanding improved processes, facilitating Kaizen and Rapid Improvement Events (RIEs), and overseeing process improvement projects. These professionals may also identify process improvement opportunities, and quantify results and trends.

-> MBB certification is preferred.

Salary: INR 25,00,000 – 30,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills:

Lean Six Sigma, MBB, Kaizen, Process Improvement.

 

Associate- Wealth Management Operations

Job Description

Incedo is looking for associate will be responsible for
Wealth reports, effective audit of workflow to ensure accuracy
Conduct proactive audits of various work types and review of exception reports
Work together in a team environment to eliminate/reduce opportunity for errors.
Audit using the companys internal systems as per defined guidelines
Return defective units to operation team for correction
Daily reporting
Other duties and responsibilities as assigned

At least 1-6 years of Auditing experience (Preferably in Financial Industry)
Strong communication and organizational skills, detail oriented, self-motivated, high-energy, and self-directed problem solver, with an execution focus
Ability to resolve problems through root cause analysis
Financial and operational acumen
Ability to read, interpret and comprehend financial documents
Working knowledge of Microsoft Office
Demonstrate a structured and methodical approach
Process improvement and commitment to quality mindset
Flexible and open to multiple shifts

Six Sigma certification (nice to have)

Interested candidates need to send resume on nishant.gaurav@incedoinc.com or call on 0124-4345928/ 8076549674

Salary: Not Disclosed by Recruiter
Industry: Banking / Financial Services / Broking
Functional Area: Financial Services, Banking, Investments, Insurance
Role Category: Operations/Processes/Finance/Legal
Role: Operations Officer
Employment Type: Permanent Job, Full Time
Keyskills: Operations Management, Process Improvement, Six Sigma Certified, Root Cause Analysis, Operation Team, Wealth Management, Problem Solving, MS Office, wealth reports.

Lean six sigma JOB- Quality Assurance/Quality Control Manager

Job Description

Quality DNA (Training & Certifications)
Working with Leadership, Business Champions and/or functional managers, to select and prioritize projects aligned with business goals
Drive various improvement projects
Provide project leadership includes identifying opportunities, defining and financially justifying projects,
Support in developing Lean Six Sigma implementation plan and develops project team members in the implementation of Six Sigma methodologies.
Conduct Yellow Belt/Green Belt etc. training sessions
Coach/mentor improvement project leaders and develop highly successful teamsto increase their Six Sigma problem solving and process improvement skills
Experience facilitating Kaizen, 5S and Ideation program
Coordinating and prioritizing Lean Six Sigma project activities with all functions New Business, Underwriting, Policy Owner Services, Claims Administration, Distributor Services, and Customer Services etc.
Conduct ongoing project reviews (weekly/monthly) with all Green Belts & project owners.
Lean Six Sigma Tools, aiding in project documentation and guiding through the Certification process.
Drive Good Idea program, an innovation program, to collate ideas and drive implementation with respective stakeholders

Qualification
Graduate/Post Graduate
Black Belt Certified
desired:
ISO Lead Auditor Certification
CMMi SVC Practitioner
COPC Practitioner

Experience
4 -6 years experience as Black Belt
Executed at least 2 -5 project
Experience in conducting Six Sigma Training

Salary: INR 8,00,000 – 13,00,000 P.A.
Industry: Insurance
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Employment Type: Permanent Job, Full Time
Keyskills: Lean Six Sigma, Process Improvement, Quality Management, Certified Black Belt, Kaizen, Green Belt, Training, CMMI, ISO, Six Sigma Implementation.

Software Quality Assurance

Job Description

 

Responsibilities: 

  1. To drive Process standardization support the sustenance of the ISO 9001 & 27001 certifications.
  2. Ideally, He should have supported Process facilitation for testing oriented projects. Should be good in Advanced Statistics / Metrics and Six Sigma would be an added advantage.
  3. Good presentation and communication skills and the ability to lead the team towards achievement of goals.
  4. Facilitate and monitor the project/product/function teams in complying with QMS and advise them on process implementation and compliance with standards.
  5. Conducting internal quality audit by obtaining objective evidence of implementation and effectiveness of the quality system.
  6. Identify process improvement training needs and organizing for course development and training.
  7. Guides projects and functions in metrics collection and analysis. Reports metrics and customer complaints.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: Other
Employment Type: Permanent Job, Full Time
Keyskills: Software Quality Assurance, Quality Audit, QMS, ISO 9001, Internal Quality Auditor, Six Sigma, Process Improvement, Metrics, Customer Complaints, Process Standardization.

Senior Associate- Six Sigma Green Belt/ NGA Human Resources

Job Description

Role Overview:
Responsible in driving Operational Excellence initiatives across Operations
Responsible in meeting/exceeding agreed financial benefits for the calendar year
Work closely with frontline and middle management and identify process improvement ideas
Coach and Mentor Lean Six Sigma Leads in driving Lean Six Sigma projects using standard methodology
Application of required Lean/Statistical tools as part of Continuous Improvement projects
Publish and Review Process/Business Metrics on agreed schedule and identify improvement opportunities
Conduct Lean Six Sigma training depending on the skill set
Analyses day to day issues arising in tower and do needful support
General Responsibilities / Accountabilities:
Accountable for achieving financial savings agreed for calendar year
Responsible in applying Lean Six Sigma tools and concepts
Builds and maintains strong working relationship with team across globe
Responsible for implementing best practices within the process across teams/towers

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills: Lean Six Sigma Green Belt, Benefits, Operations, Process Improvement, Training ,Operational Excellence, Continuous Improvement, Six Sigma Projects, Middle Management.

AVP – Consulting – Six Sigma/black Belt Certified – Investment Banking

Job Description

We are looking for professional in Investment Banking domain who have been working in financial services, highly driven, result oriented and can work in a third party set up.

Must have

Experienced Process Reengineering/Transformation resources who have managed the delivery of process study, recommendations and implementation in Finance (Record-to-report, Planning & Analysis, Product Control, Regulatory Reporting) and/or Banking (IB Operations & middle office, Wealth management ops, credit lending ops, commercial finance ops etc.). In addition, looking for good grounding in application of Lean/Agile techniques.

Specific JD :

1. Build and deliver a portfolio of process improvement projects – which are prioritized together with process owners – and serve either as project lead or project coach to process organization

2. Enable Group Finance to transform from a functional-oriented organization to a process-oriented organization as part of their Target Operating Model

3. Embed continuous improvement capabilities into the organization by orchestrating specific process training to the process participants to empower them to implement process improvements measures themselves

4. Build and foster effective partnerships and collaborative relationships with key stakeholders – both inside and outside GF

Ideal Candidate should have –

1. University degree and 10 -12 years of hands-on & practical process improvement experience in financial industry

2. Hands-on experience in driving process re-engineering initiatives and expertise knowledge of Process Excellence methods (Lean Six Sigma)

3. Six Sigma certification will be an advantage

4. Ability to drive cultural change in the organization

5. Ability to mentor improvement projects

6. Demonstrable change management experience – also with senior management

7. Proven track record of leading & delivering initiatives with global & matrix organizations

8. Strong analytical skills as well as excellent problem solving skills

9. Effective influencing & facilitation skills – collaborative sparring partner

10. Confident & professional communication style

11. Ability & cultural sensitivity to motivate and inspire others

12. Proficiency in English

Reema Ahuja

Salary: Not Disclosed by Recruiter
Industry: KPO / Research / Analytics
Functional Area: Other
Employment Type: Permanent Job, Full Time
Keyskills: Certified Black Belt, Process Excellence, Process Training, Process Improvement, Lean Six Sigma, Operations, Investment Banking, Change Management, Middle Office, Lean Six sigma black belt.