Lean six sigma JOB- Quality Assurance/Quality Control Manager

Job Description

Quality DNA (Training & Certifications)
Working with Leadership, Business Champions and/or functional managers, to select and prioritize projects aligned with business goals
Drive various improvement projects
Provide project leadership includes identifying opportunities, defining and financially justifying projects,
Support in developing Lean Six Sigma implementation plan and develops project team members in the implementation of Six Sigma methodologies.
Conduct Yellow Belt/Green Belt etc. training sessions
Coach/mentor improvement project leaders and develop highly successful teamsto increase their Six Sigma problem solving and process improvement skills
Experience facilitating Kaizen, 5S and Ideation program
Coordinating and prioritizing Lean Six Sigma project activities with all functions New Business, Underwriting, Policy Owner Services, Claims Administration, Distributor Services, and Customer Services etc.
Conduct ongoing project reviews (weekly/monthly) with all Green Belts & project owners.
Lean Six Sigma Tools, aiding in project documentation and guiding through the Certification process.
Drive Good Idea program, an innovation program, to collate ideas and drive implementation with respective stakeholders

Qualification
Graduate/Post Graduate
Black Belt Certified
desired:
ISO Lead Auditor Certification
CMMi SVC Practitioner
COPC Practitioner

Experience
4 -6 years experience as Black Belt
Executed at least 2 -5 project
Experience in conducting Six Sigma Training

Salary: INR 8,00,000 – 13,00,000 P.A.
Industry: Insurance
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Employment Type: Permanent Job, Full Time
Keyskills: Lean Six Sigma, Process Improvement, Quality Management, Certified Black Belt, Kaizen, Green Belt, Training, CMMI, ISO, Six Sigma Implementation.

Software Quality Assurance

Job Description

 

Responsibilities: 

  1. To drive Process standardization support the sustenance of the ISO 9001 & 27001 certifications.
  2. Ideally, He should have supported Process facilitation for testing oriented projects. Should be good in Advanced Statistics / Metrics and Six Sigma would be an added advantage.
  3. Good presentation and communication skills and the ability to lead the team towards achievement of goals.
  4. Facilitate and monitor the project/product/function teams in complying with QMS and advise them on process implementation and compliance with standards.
  5. Conducting internal quality audit by obtaining objective evidence of implementation and effectiveness of the quality system.
  6. Identify process improvement training needs and organizing for course development and training.
  7. Guides projects and functions in metrics collection and analysis. Reports metrics and customer complaints.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: Other
Employment Type: Permanent Job, Full Time
Keyskills: Software Quality Assurance, Quality Audit, QMS, ISO 9001, Internal Quality Auditor, Six Sigma, Process Improvement, Metrics, Customer Complaints, Process Standardization.

Senior Associate- Six Sigma Green Belt/ NGA Human Resources

Job Description

Role Overview:
Responsible in driving Operational Excellence initiatives across Operations
Responsible in meeting/exceeding agreed financial benefits for the calendar year
Work closely with frontline and middle management and identify process improvement ideas
Coach and Mentor Lean Six Sigma Leads in driving Lean Six Sigma projects using standard methodology
Application of required Lean/Statistical tools as part of Continuous Improvement projects
Publish and Review Process/Business Metrics on agreed schedule and identify improvement opportunities
Conduct Lean Six Sigma training depending on the skill set
Analyses day to day issues arising in tower and do needful support
General Responsibilities / Accountabilities:
Accountable for achieving financial savings agreed for calendar year
Responsible in applying Lean Six Sigma tools and concepts
Builds and maintains strong working relationship with team across globe
Responsible for implementing best practices within the process across teams/towers

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills: Lean Six Sigma Green Belt, Benefits, Operations, Process Improvement, Training ,Operational Excellence, Continuous Improvement, Six Sigma Projects, Middle Management.

AVP – Consulting – Six Sigma/black Belt Certified – Investment Banking

Job Description

We are looking for professional in Investment Banking domain who have been working in financial services, highly driven, result oriented and can work in a third party set up.

Must have

Experienced Process Reengineering/Transformation resources who have managed the delivery of process study, recommendations and implementation in Finance (Record-to-report, Planning & Analysis, Product Control, Regulatory Reporting) and/or Banking (IB Operations & middle office, Wealth management ops, credit lending ops, commercial finance ops etc.). In addition, looking for good grounding in application of Lean/Agile techniques.

Specific JD :

1. Build and deliver a portfolio of process improvement projects – which are prioritized together with process owners – and serve either as project lead or project coach to process organization

2. Enable Group Finance to transform from a functional-oriented organization to a process-oriented organization as part of their Target Operating Model

3. Embed continuous improvement capabilities into the organization by orchestrating specific process training to the process participants to empower them to implement process improvements measures themselves

4. Build and foster effective partnerships and collaborative relationships with key stakeholders – both inside and outside GF

Ideal Candidate should have –

1. University degree and 10 -12 years of hands-on & practical process improvement experience in financial industry

2. Hands-on experience in driving process re-engineering initiatives and expertise knowledge of Process Excellence methods (Lean Six Sigma)

3. Six Sigma certification will be an advantage

4. Ability to drive cultural change in the organization

5. Ability to mentor improvement projects

6. Demonstrable change management experience – also with senior management

7. Proven track record of leading & delivering initiatives with global & matrix organizations

8. Strong analytical skills as well as excellent problem solving skills

9. Effective influencing & facilitation skills – collaborative sparring partner

10. Confident & professional communication style

11. Ability & cultural sensitivity to motivate and inspire others

12. Proficiency in English

Reema Ahuja

Salary: Not Disclosed by Recruiter
Industry: KPO / Research / Analytics
Functional Area: Other
Employment Type: Permanent Job, Full Time
Keyskills: Certified Black Belt, Process Excellence, Process Training, Process Improvement, Lean Six Sigma, Operations, Investment Banking, Change Management, Middle Office, Lean Six sigma black belt.

OPERATION EXCELLENCE/BUSINESS EXCELLENCE/PROCESS EXCELLENCE(ROBOTIC)

JOB DESCRIPTION

Must have skills
Experience on driving process improvement initiatives through a team of BB/MBB
Understanding of features & functionalities of RPA tools, approach to identify opportunities, qualify them and deploy etc
Drive change management through stakeholder management and influence business improvement objectives for the vertical
Domain knowledge is an added advantage (preferably BFSI)

Basis requirements
Post graduate with minimum 10 to 14 years of experience in Operations Excellence.
Six Sigma Master Black Belt with good knowledge of Lean practices, Knowledge of Quality Principles and Techniques essential
Should have strong financial and client facing skills (strong delivery leader)
Should have experience into Robotics process automation business execution experience at clients.In depth understanding of features & functionalities of RPA tools.
Multi Domain and Process Expertise across Global Markets.
Should have mentored and led BB and GB projects- Acts as a mentor to Six Sigma and Lean projects
Ability to merge Technology & Process

Objectives:
Drive Improvement projects on processes to improve
a. Productivity
b. Improve SLA performance
Drive Automation penetration and improve business outcomes for client through evolution in Automation maturity curve
Interact with client/ internal stakeholders to drive and influence improvement objective
Lead a global projects in OE
People manager for a team
Drives the OE program for a client/ clients in a site/ across sites
Acts as a mentor to Six Sigma and Lean projects for his influence

Salary: INR 17,00,000 – 32,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Keyskills: Six Sigma, Master Black Belt, Process Excellence, MBB, Lean, Business Excellence, Change Management, Process Improvement, Initiatives, Operations, Operational Excellence, Robotics, RPA.

Manager- Quality ((six Sigma Black Belt))

Job Description

Strong Quantitative and problem solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them.

People Leadership: Ability to coach & mentor people

Demonstrates the ability to facilitate meetings to generate ideas and make key decisions

Creates a team environment of accountability and commitment for reaching project goals

Specific Competence (Desirable) Consulting / ‘Strategic Initiatives’ group / Lean Six Sigma experience Key Roles and Responsibilities:

Lead Quality Projects for the business, individually.

Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

Focus on Process improvement and cost reduction for clients to deliver tangible benefits

Lead and Implement business process management system for new clients

Drive and Track Quality DNA – training, testing & certification, Lead any other analytics and productivity initiatives.

Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Keyskills: Black Belt, Lean Six Sigma, Dmaic, Process Improvement, Quality Management, Six Sigma, Quality,Business Process Management, Cost Reduction, People Leadership, Problem Solving.

Six Sigma job- Quality Assurance/Quality Control Manager

Job Description

Strong Quantitative and problem solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them.

People Leadership: Ability to coach & mentor people

Demonstrates the ability to facilitate meetings to generate ideas and make key decisions

Creates a team environment of accountability and commitment for reaching project goals

Specific Competence (Desirable) Consulting / ‘Strategic Initiatives’ group / Lean Six Sigma experience Key Roles and Responsibilities:

Lead Quality Projects for the business, individually.

Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

Focus on Process improvement and cost reduction for clients to deliver tangible benefits

Lead and Implement business process management system for new clients

Drive and Track Quality DNA – training, testing & certification, Lead any other analytics and productivity initiatives.

Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Keyskills: Black Belt, Lean Six Sigma, Dmaic, Process Improvement, Quality Management, Six Sigma, Quality, Business Process Management ,Cost Reduction, People Leadership, Problem Solving.

Manager- Quality (Six Sigma Black Belt)

Job Description

Strong Quantitative and problem solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them.

People Leadership: Ability to coach & mentor people

Demonstrates the ability to facilitate meetings to generate ideas and make key decisions

Creates a team environment of accountability and commitment for reaching project goals

Specific Competence (Desirable) Consulting / ‘Strategic Initiatives’ group / Lean Six Sigma experience Key Roles and Responsibilities:

Lead Quality Projects for the business, individually.

Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

Focus on Process improvement and cost reduction for clients to deliver tangible benefits

Lead and Implement business process management system for new clients

Drive and Track Quality DNA – training, testing & certification, Lead any other analytics and productivity initiatives.

Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager
Keyskills: Black Belt ,Lean Six Sigma, Dmaic, Process Improvement, Quality Management, Six Sigma Quality,Business Process Management, Cost Reduction, People Leadership, Problem Solving.

Service Delivery Leader-performance Engineering-gurgaon

Process Excellence (PE) is an employee advocacy program to engage and empower frontline employees to improve processes & outcomes across constituencies.
This program has created significant value by driving skill development & job enrichment for our employees, improved Cardmember & Merchant experience, delivering shareholder value and driving a culture of process improvement & operations excellence.
As an SDL of the GSN Global PE team, this position will be a key catalyst in spreading the PE culture in JAPA and will engage with key stakeholders to execute PE strategies.
The incumbent will report to the regional PE Site Champion.
The successful candidate will: Drive key PE initiatives (Process and Centre level) for GSN. Leverage best practices across GSN teams in JAPA. Deploy site PE training (e-learning modules). Conduct Frontline and Team Leader huddles. Mentor and coach GSN employees on PE Tools. Conduct brainstorming sessions with teams to identify process improvement opportunities. Execute as well as facilitate key projects. Track performance improvement ideas. Measure and report the overall success of the PE program and present to site leadership. Site branding and communication for PE.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Service Delivery Leader
Role: Service Delivery Leader
Keyskills: Process Improvement, Process Excellence, Performance Improvement, six sigma, process re – engineering, industrial engineering.

Senior Manager- Quality

Job Description

Senior Manager- Quality-HEA001338

Job Description – Black Belt

Designation- Senior Manager

Location: Noida

Job Description

A Lean Six Sigma Black Belt in Genpact is responsible for managing and executing a roadmap of High Impact Projects that solve for the business problems/opportunities of key customer(s) through usage of Six Sigma, Lean and other methodologies

The role would be responsible for the effective delivery of the project through working with cross functional global teams to favorably impact the business outcomes of the customer.

Minimum prior qualifications:

Post-Graduation in Quantitative sciences or MBA

Lean six sigma BB certification (Preferably)

Specific Competence (Essential)

Strong Quantitative and problem solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them

Insurance, specially P&C Domain /Industry knowledge is must

Strong Influencing skills and clarity of thought

People Leadership: Ability to coach & mentor people

Demonstrates the ability to facilitate meetings to generate ideas and make key decisions

Creates a team environment of accountability and commitment for reaching project goals

Specific Competence (Desirable)

Consulting / Strategic Initiatives group / Lean Six Sigma experience

Key Roles and Responsibilities:

Lead Quality Projects for the business, individually complete 2-3 high impact projects per year per corporate guidelines.

Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

Focus on Process improvement and cost reduction for clients to deliver tangible benefits

Lead and Implement business process management system for new clients

Drive and Track Quality DNA – training, testing & certification, Lead any other analytics

and productivity initiatives that come up

Job Posting Jan 18, 2017, 2:27:39 AM

Unposting Date Feb 10, 2017, 1:29:00 PM

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager
Keyskills:  Consulting, Analytical, Analytics, Coaching Ideas, Business process management, Process improvement, Usage Cost reduction.