process excellence

PAYTM HIRING FOR QA@NOIDA (NON_TECHNICAL)

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JOB DESCRIPTION

Currently we are hiring for QA for our Noida location office.

In case you are interested, kindly share your resume at sheetal.mohata@paytm.com
PFB the JD for your reference :
Eligibility Criteria for Quality Analyst :

Should have good communication skills

Good Excel Knowledge

Six Sigma Green Belt certified will be an added advantage.

Logical Approach required.

Experience should be more than 2 years in Quality domain.

Should be QA on papers.

Candidate must be able to work on Process Excellence Part as well.

Open for rotational shifts and week offs.

Need to sit at Partners end as well as per requirement.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Key Skills :Six Sigma,Green Belt,Process Excellence,Quality Analysis,Communication Skills.

Six sigma green belt JOB-Associate/Senior Associate -(NonTechnical)

admin

JOB DESCRIPTION

Currently we are hiring for QA for our Noida location office.

In case you are interested, kindly share your resume at sheetal.mohata@paytm.com
PFB the JD for your reference :
Eligibility Criteria for Quality Analyst :

Should have good communication skills

Good Excel Knowledge

Six Sigma Green Belt certified will be an added advantage.

Logical Approach required.

Experience should be more than 2 years in Quality domain.

Should be QA on papers.

Candidate must be able to work on Process Excellence Part as well.

Open for rotational shifts and week offs.

Need to sit at Partners end as well as per requirement.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Key Skills

Six Sigma,Green Belt, Process Excellence, Quality Analysis.

GM LEAN SIX SIGMA BLACK BELT- SCM- BUSINESS EXCELLENCE/ TRANSFORMATION

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JOB DESCRIPTION

Location : Bangalore
Level : General Manger
Role : Business Excellence Advisory Manager

Mandatory requirements : 

– Functional experience Drive improvement initiatives through teams
– Experience on driving automation projects. (preferably not limiting to opportunity identification)
– Domain knowledge is an added advantage – Supply Chain / Procurement
– Team leading experience
– Leadership presence

Preferred Skills : 
– Six Sigma Black Belt / Master Black Belt with good knowledge of Lean practices
– Strong Knowledge of Quality Principles and Techniques essential
– Needs to have worked in a BPO Operational Excellence (or similar) function
– Certification in Lean and other quality practices added advantage
– Strong communication and presentation skills

Position Objectives : 

1. Drive Improvement projects on processes to improve Productivity and Improve SLA performance
2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global projects in OE
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites
6. Acts as a mentor to Six Sigma and Lean projects for his influence

Relevant exp : 

10 to 14 years of relevant experience and 14-18 yrs of overall experience

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills:

six sigma, lean, master black belt, business excellence, operational excellence, supply chain, Process Excellence, MBB, Six Sigma Black Belt.

Master Black belt JOB-Head/VP/GM-Quality Assurance & Quality Control

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JOB DESCRIPTION

Location : Bangalore
Level : General Manger
Role : Business Excellence Advisory Manager

Mandatory requirements : 

– Functional experience Drive improvement initiatives through teams
– Experience on driving automation projects. (preferably not limiting to opportunity identification)
– Domain knowledge is an added advantage – Supply Chain / Procurement
– Team leading experience
– Leadership presence

Preferred Skills : 
– Six Sigma Black Belt / Master Black Belt with good knowledge of Lean practices
– Strong Knowledge of Quality Principles and Techniques essential
– Needs to have worked in a BPO Operational Excellence (or similar) function
– Certification in Lean and other quality practices added advantage
– Strong communication and presentation skills

Position Objectives : 

1. Drive Improvement projects on processes to improve Productivity and Improve SLA performance
2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global projects in OE
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites
6. Acts as a mentor to Six Sigma and Lean projects for his influence

Relevant exp : 

10 to 14 years of relevant experience and 14-18 yrs of overall experience

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills:

six sigma lean, master black belt, business excellence, operational excellence, supply chain, Process Excellence, MBB, Six Sigma Black Belt.

Lean six sigma JOB- Quality lead for Digital Marketing

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JOB DESCRIPTION

Role: – Quality lead for Digital Marketing
Level: – Manager / 7

Overall purpose: To bring in the practice of quality beyond transactional level and focus on instituting rigor for quality improvement initiatives for business excellence

Responsibilities: –
Develop Quality plans , programs , procedures and tools to manage Quality across project(s)
Provide Quality discipline input to the Project delivery teams.
Ensure project – specific indoctrination and general training for Quality personnel is conducted and provide quality – related training
Provide direction , guidance and resources to support the success of the Delivery Quality team
Should be able to run Lean , Six Sigma , Kaizen initiatives to improve overall quality
Should be able to introduce frameworks for conducting RCAs and draw out fishbones for error analysis
Work with BE team to identify process excellence and automation opportunities for preventing errors
Recommend annual budgetary needs and ensure appropriate expenditures within that approved budge

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills: Business excellence, Digital marketing, Automation, Project delivery, KaizenTools, Lean six sigma, Quality improvement, Quality Lead, Process excellence.

AVP – Consulting – Six Sigma/black Belt Certified – Investment Banking

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Job Description

We are looking for professional in Investment Banking domain who have been working in financial services, highly driven, result oriented and can work in a third party set up.

Must have

Experienced Process Reengineering/Transformation resources who have managed the delivery of process study, recommendations and implementation in Finance (Record-to-report, Planning & Analysis, Product Control, Regulatory Reporting) and/or Banking (IB Operations & middle office, Wealth management ops, credit lending ops, commercial finance ops etc.). In addition, looking for good grounding in application of Lean/Agile techniques.

Specific JD :

1. Build and deliver a portfolio of process improvement projects – which are prioritized together with process owners – and serve either as project lead or project coach to process organization

2. Enable Group Finance to transform from a functional-oriented organization to a process-oriented organization as part of their Target Operating Model

3. Embed continuous improvement capabilities into the organization by orchestrating specific process training to the process participants to empower them to implement process improvements measures themselves

4. Build and foster effective partnerships and collaborative relationships with key stakeholders – both inside and outside GF

Ideal Candidate should have –

1. University degree and 10 -12 years of hands-on & practical process improvement experience in financial industry

2. Hands-on experience in driving process re-engineering initiatives and expertise knowledge of Process Excellence methods (Lean Six Sigma)

3. Six Sigma certification will be an advantage

4. Ability to drive cultural change in the organization

5. Ability to mentor improvement projects

6. Demonstrable change management experience – also with senior management

7. Proven track record of leading & delivering initiatives with global & matrix organizations

8. Strong analytical skills as well as excellent problem solving skills

9. Effective influencing & facilitation skills – collaborative sparring partner

10. Confident & professional communication style

11. Ability & cultural sensitivity to motivate and inspire others

12. Proficiency in English

Reema Ahuja

Salary: Not Disclosed by Recruiter
Industry: KPO / Research / Analytics
Functional Area: Other
Employment Type: Permanent Job, Full Time
Keyskills: Certified Black Belt, Process Excellence, Process Training, Process Improvement, Lean Six Sigma, Operations, Investment Banking, Change Management, Middle Office, Lean Six sigma black belt.

OPERATION EXCELLENCE/BUSINESS EXCELLENCE/PROCESS EXCELLENCE(ROBOTIC)

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JOB DESCRIPTION

Must have skills
Experience on driving process improvement initiatives through a team of BB/MBB
Understanding of features & functionalities of RPA tools, approach to identify opportunities, qualify them and deploy etc
Drive change management through stakeholder management and influence business improvement objectives for the vertical
Domain knowledge is an added advantage (preferably BFSI)

Basis requirements
Post graduate with minimum 10 to 14 years of experience in Operations Excellence.
Six Sigma Master Black Belt with good knowledge of Lean practices, Knowledge of Quality Principles and Techniques essential
Should have strong financial and client facing skills (strong delivery leader)
Should have experience into Robotics process automation business execution experience at clients.In depth understanding of features & functionalities of RPA tools.
Multi Domain and Process Expertise across Global Markets.
Should have mentored and led BB and GB projects- Acts as a mentor to Six Sigma and Lean projects
Ability to merge Technology & Process

Objectives:
Drive Improvement projects on processes to improve
a. Productivity
b. Improve SLA performance
Drive Automation penetration and improve business outcomes for client through evolution in Automation maturity curve
Interact with client/ internal stakeholders to drive and influence improvement objective
Lead a global projects in OE
People manager for a team
Drives the OE program for a client/ clients in a site/ across sites
Acts as a mentor to Six Sigma and Lean projects for his influence

Salary: INR 17,00,000 – 32,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Keyskills: Six Sigma, Master Black Belt, Process Excellence, MBB, Lean, Business Excellence, Change Management, Process Improvement, Initiatives, Operations, Operational Excellence, Robotics, RPA.

OPERATIONAL EXCELLENCE/PROCESS EXCELLENCE/BUSINESS EXCELLENCE(FEMALES)

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JOB DESCRIPTION

Preferred Skills
Six Sigma Master Black Belt with good knowledge of Lean practices
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Operational Excellence (or similar) function
Certification in Lean and other quality practices added advantage
Strong communication and presentation skills

Position Objectives


1. Drive Improvement projects on processes to improve
a. Productivity
b. Improve SLA performance

2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global projects in OE
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites
6. Acts as a mentor to Six Sigma and Lean projects for his influence

Salary: INR 17,00,000 – 25,00,000 P.A

Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager
Keyskills: Six Sigma Master Black Belt, Lean, Process Excellence, Business Excellence, Operations, Operational Excellence, People Management, Presentation Skills.

Service Delivery Leader-performance Engineering-gurgaon

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Process Excellence (PE) is an employee advocacy program to engage and empower frontline employees to improve processes & outcomes across constituencies.
This program has created significant value by driving skill development & job enrichment for our employees, improved Cardmember & Merchant experience, delivering shareholder value and driving a culture of process improvement & operations excellence.
As an SDL of the GSN Global PE team, this position will be a key catalyst in spreading the PE culture in JAPA and will engage with key stakeholders to execute PE strategies.
The incumbent will report to the regional PE Site Champion.
The successful candidate will: Drive key PE initiatives (Process and Centre level) for GSN. Leverage best practices across GSN teams in JAPA. Deploy site PE training (e-learning modules). Conduct Frontline and Team Leader huddles. Mentor and coach GSN employees on PE Tools. Conduct brainstorming sessions with teams to identify process improvement opportunities. Execute as well as facilitate key projects. Track performance improvement ideas. Measure and report the overall success of the PE program and present to site leadership. Site branding and communication for PE.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Service Delivery Leader
Role: Service Delivery Leader
Keyskills: Process Improvement, Process Excellence, Performance Improvement, six sigma, process re – engineering, industrial engineering.

Six Sigma JOB- Associate Business Consultant

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Job Description

Role : Associate Business Consultant (BPM) BSG

Job Responsibilities:

  • Responsible for identifying business problem areas and aligning themselves to the pain areas through GB/BB/Other Projects
  • Conduct specific reviews with Green belts / Champions / Sponsors on process improvement projects
  • Responsible for closure of projects, computation of financial benefits accruing from the projects
  • Conduct interactive workshops for employees on quality tools and generate process improvement ideas
  • Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities.
  • Research to create value added / proactive proposals for prospective/existing customers.
  • Benchmarking performance of existing customers vis–vis competition.
  • Ability to identify opportunities, create solutions, present them as business cases to key stakeholders and execute the solution proposed.
  • Process mapping and identifying non value add steps to create lean and agile processes.
  • Identify Business opportunities through consulting.

Main Competency:

  • Strong Business acumen
  • Detailed knowledge of operations and end to end business in any domain.
  • Knowledge of Six sigma concepts of DMAIC and Lean (and all tools included therein) desired.
  • Highly assertive, strong orientation to statistical analysis, good team player & willingness to lead teams as well as working as individual contributor.
  • Mentoring & experience in creating, reviewing & closure of projects
  • Facilitating sessions, Presentation skills and meetings
  • Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes)
  • Willingness & quick to learn service line processes and operations
  • Drive operational excellence initiatives in areas like delivery, productivity, etc
  • Work with process teams to achieve process goals
  • Should have taken part in Continuous improvement initiatives (Kaizen) and other Quality related initiatives to spread the quality awareness

Skills Required

  • Influencing skills & consultative skills
  • Excellent communication & interpersonal skills
  • Knowledge of Six sigma concepts of DMAIC and (and all tools included therein)
  • Self-starter who can work independently, displays initiative and is a problem solver
  • Very good PowerPoint, Excel and Word
  • Project Management skills

Nice To Have Skills

  • Worked as Quality expert in operations, HR, Finance, IT, etc
  • Experience at a MNC / Service industry/ Technology
  • Usage of Minitab, MS Visio
  • Awareness in ISO, CMM, PCMM, COPC,TQM,COPQ, etc

Applicants Specifications & Qualification:

  • Shows flexibility/ownership & works under pressure situation
  • Demonstrate excellent communication skills
  • Ability to work within challenging environment with tight delivery timelines
  • Willingness to travel to any location on Business Requirements.
  • Keen to learn

Targeting : Telecom, BPO, Service industry

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Outside Consultant
Role: Outside Consultant
Keyskills: BPM, Six Sigma, Quality, DMAIC, Lean, Quality assurance, Business Excellence, Process Excellence.

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