Qualifications: B.Sc/ B.Com/ BA
Essential: Six Sigma/Lean certified Black Belt or equivalent level
Experience: Years of Experience:
6-8 Years with at least 2-3 years in a process improvement role
Essential Skills / Aptitude:
Thorough knowledge of Quality methodologies such as Six Sigma, Lean, etc
Excellent change management skills.
Excellent client management skills- Ability to interact with clients onshore and manage expectations effectively.
Ability to interact and work with a cross functional geographically dispersed team (onshore and offshore).
Ability to handle change – Effectively manages ad hoc situations within required timeframes/queries and quality standards
Strong project management skills and mentoring ability
Excellent analytical skills: ability to identify patterns in data and draw appropriate conclusions
Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome
Updates and maintains own expertise, shares this with colleagues and provides guidance to the team
Domain Expertise: Insurance, Banking, Health care.
Locations: Hyderabad, Chennai
Cognizant Technology Solutions.
Salary: INR 8,00,000 – 18,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Team Leader-Quality Assurance/Quality Control
Role: Team Leader-Quality Assurance/Quality Control
Keyskills: Certified Black Belt ,Six Sigma ,Lean ,Project Management ,Process Excellence ,Process Improvement ,Quality Standards ,Change Management ,Technology Solutions.