Manager Operations Excellence

Job Description:

OVERALL PURPOSE OF JOB
Facilitate & drive quality and continuous improvement initiatives across processes. Drive the operational Excellence culture across the floor.
PROCESSES
1.OpEx initiative
OE projects using Six Sigma, Lean for client impact.
Driving an operational Excellence culture across the floor
Employee Suggestion Program for improvements.
Responsibilities/ Authorities
Manage Quality initiatives with emphasis on continuous improvement in operating results and strengthening of underlying processes for the Site.
Oversee the design, development of quality related initiatives and ensure quality measures are aligned with overall Business objectives.
Support business and functional team to achieve quality objectives.
Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.
Imparting advanced training to personnel on quality related initiatives to percolate quality across the organization and building a Quality Culture.
Motivate and mentor team members in managing their personal and professional goals
Support Quality Lead in Integrating Quality & Continuous Improvement initiatives with other cross-center initiatives such as BPO blueprint, Service Management etc
Support Quality Lead in tracking the progress against Organization and engagement objectives and ensure completion of Balanced Score card
Support Quality Lead in driving the Employee Suggestion Program
Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) & drive productivity score of the assigned project on a regular basis
Work with Service Delivery Leads/ Functional Leads to optimize the quality of the assigned projects by recognizing, enhancing and sharing quality best practices
Carry out quality audits and ensure that the quali

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager
Keyskills:   six sigma ,bpo ,functions, service management ,oe ,tracking, continuous improvement ,opex ,operational excellence.

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Lean Six sigma – Assistant Manager

Walkin Interview on 13th February from 12 AM

Job Description

In-depth Knowledge of Operation Excellence, Process Flows, Control Charts, Lean, Six Sigma

Good understanding of OTC, PTP and RTR domain

ERP Knowledge mandatory. SAP is preferable

Preparation of MIS

Sound knowledge of Power point presentation and Excel

Sound analytical skill

Excellent in driving continuous improvement and automation projects

Good knowledge of automation tools

Please Note : We have this Walk -in at DDC3 with below address:

Accenture Operations India

Plot B- 9/A, Green Boulevard,

Sector – 62, Noida 201301 India

 

Contact Person  – Preeti Bhargawa

Phone – 9953330472 (M)

Salary: Not Disclosed by Recruiter
Industry: Accounting / Finance
Functional Area: Accounts, Finance, Tax, Company Secretary, Audit
Role Category: Financial Accountant
Role: Financial Accountant

Key skills: iStock_LeanSixSigma