WALK-IN FOR TEAM LEAD (OPERATIONS : NON TECHNICAL)

Job Description

Hi,
We are hiring for Team Lead Operations for our noida location office.
PFB the JD for your reference:

You will be responsible to identify and implement process improvement efforts business within the Company and sound process improvement accepted disciplines and practices.

Take responsibility and accountability for the successful utilization and results of the Performance Excellence Management.

Identify, plan and implement key projects to improve quality, reduce cost, increase productivity.

Handle a team of 10- 20 agents

Develop and coordinate the performance excellence/performance improvement vision and deployment planning as defined by the Executive Team.

Prepare Daily, Weekly & Monthly MIS Reports.

Requirements :
Minimum 2+ yrs of total experience and 1 year of experience as a TL on papers 

Minimum Education : Graduation (Complete)
Ability to handle multiple projects having unstructured scoping.
Knowledge of Basic Excel
Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome and to act in an independent manner.

Venue Details:
 Paytm Office  , F-1, Noida Sector -6, Nearest Metro Station : Noida Sector :15
Contact Person : Sheetal
Timings : 10 AM-11 AM
Date and Day : 8th October , 2018

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills:

Lean, Excel, Macros, Process Improvement, Operations, Process Excellence, Six Sigma, MIS, Reporting, Quality Improvement, Team Leading.

SENIOR BUSINESS PROCESS IMPROVEMENT MANAGER | GROUPON | BANGALORE

Job Description

The Senior BPI Manager Excellence Academy will lead the design and implementation of Groupons Excellence Culture, which includes training, certification and organizing events under the Business Excellence umbrella, and drive initiatives that make excellence a habit with the Global Support and Operation teams. This role requires leadership and program management skills, facilitation of events, technology expertise on learning platforms, and extensive experience in designing and implementing operational excellence and process improvement trainings and orientation.

Job Description:

Identify, manage, and execute Lean Six Sigma, Kaizen, Project Management, Change Management Trainings and Events.

Collect Feedback, analyze and implement processes to optimize the training processes and workflows

Create frameworks on the various culture/capability building initiatives, assign ownership and create processes and reporting for on time delivery and execution

Create communication cycles and marketing content to brand the various initiatives under the Excellence Culture and Capability Building Program

Serve as a primary thought leader on the Excellence capability building strategy

Interface and collaborate with other areas of operations, including merchant services, editorial, scheduling, and others to identify training needs, design programs and measure efficacy of implemented trainings and events.

Salary:Not Disclosed by Recruiter

Industry:Internet/ Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Service Delivery Leader

Employment Type:Permanent Job, Full Time

Keyskills:Project Management, Lean Six Sigma, Program Management, Business Excellence, Business Process Improvement, Change Management, Operational Excellence, Operations, Kaizen, Capability Building.

Desired Candidate Profile

Total Experience- 14+ Years

Bachelors degree

5+ years experience in facilitating and managing Lean Six Sigma trainings and
events

Expert Knowledge of Lean Six Sigma Methodology

Master Black Belt certification required

Experience with building industry standard training content and learning
modules on Lean Six Sigma

Demonstrated training and mentoring experience on Lean Six Sigma Book of
Knowledge

Experience with process mapping and knowledge of process mapping tools
required (Visio, etc.)

Experience with statistical tools required (Minitab, SPC, Tableau, SQL, Excel,
etc.)

Experience within a call center environment preferred

Experience with reporting tools and dashboards a plus (Tableau, etc.)

Experience with change management a plus

PMP certification a plus 

Manager- Wealth Management Operations

Job Description

Manager- Wealth Management Operations

Job Description: Incedo is looking for a candidate who will work actively with onsite counterparts and help build Incedo organizational capabilities in both wealth management and BO.The resource will work with senior members of the operations team, s/he will be expected to work independently. There will be considerable interaction with other roles and teams within the company, including sales and business development, RPA, Innovation Lab, etc.

Primary Skills:

Running the overall engagement and delivering on engagement SLAs
Direct interaction with the client; must be able to manage the client effectively.
Managing all aspects relating to the team training, performance management, motivation, and retention in conjunction with BPO leadership and HR
Continuous process improvement to reduce the number of errors/exceptions, improve handle time and bring in better workflow management and automation
Own SOP documentation across all in-scope processes
Tracking KPIs and SLAs on a daily/weekly/monthly basis and
Other duties and responsibilities as assigned
Key Skills: Wealth Management Operations
Desired Candidate Profile: At least 8 years experience in Operations. Must have led Ops teams and be familiar with all aspects of the global delivery model
Must have led delivery solutioning efforts for multiple engagements
Nice to have: has handled process transitions to offshore
Solid knowledge of US wealth management domain; at least 4 years of hands-on operations in this domain across multiple process areas
Advanced knowledge of Microsoft Office
Excellent communication, both verbal and written
Demonstrate a structured and methodical approach
Can-do attitude

Locations: Gurgaon
US: B1/ B2 (Must have)

Salary: INR 10,00,000 – 16,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Employment Type: Permanent Job, Full Time
Keyskills:

Sales, Operations, Business Development, Process Improvement, Global Delivery, Wealth Management Team, Training, Six Sigma Certified, International Travel Performance Management.

WALK-IN FOR TEAM LEAD (OPERATIONS : NON TECHNICAL)

Job Description

You will be responsible to identify and implement process improvement efforts business within the Company and sound process improvement accepted disciplines and practices.

Take responsibility and accountability for the successful utilization and results of the Performance Excellence Management.

Identify, plan and implement key projects to improve quality, reduce cost, increase productivity.

Handle a team of 10- 20 agents

Develop and coordinate the performance excellence/performance improvement vision and deployment planning as defined by the Executive Team.

Prepare Daily, Weekly & Monthly MIS Reports.

Requirements :
Minimum 2+ yrs of total experience and 1 year of experience as a TL on papers 
Ability to handle multiple projects having unstructured scoping.
Knowledge of Basic Excel
Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome and to act in an independent manner.

Venue Details:
 Paytm Office  , F-1, Noida Sector -6, Nearest Metro Station : Noida Sector :15
Contact Person : Sheetal
Timings : 10 AM-11 AM

Salary:Not Disclosed by Recruiter

Industry:BPO/ Call Centre/ ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills :

Lean, Excel, Macros, Process Improvement, Operations, Process Excellence, Six Sigma, MIS Reporting, Quality Improvement, Team Leading.

WALK-IN FOR TEAM LEAD (OPERATIONS : NON TECHNICAL)

Job Description

Job description

You will be responsible to identify and implement process improvement efforts business within the Company and sound process improvement accepted disciplines and practices.

Take responsibility and accountability for the successful utilization and results of the Performance Excellence Management.

Identify, plan and implement key projects to improve quality, reduce cost, increase productivity.

Handle a team of 10- 20 agents

Develop and coordinate the performance excellence/performance improvement vision and deployment planning as defined by the Executive Team.

Prepare Daily, Weekly & Monthly MIS Reports.

Requirements :
Minimum 2+ yrs of total experience and 1 year of experience as a TL on papers 
Ability to handle multiple projects having unstructured scoping.
Knowledge of Basic Excel
Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome and to act in an independent manner.

Venue Details:
 Paytm Office  , F-1, Noida Sector -6, Nearest Metro Station : Noida Sector :15
Contact Person : Sheetal
Timings : 10 AM-11 AM

Salary:Not Disclosed by Recruiter

Industry:BPO/ Call Centre/ ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills:

Lean, Excel, Macros, Process Improvement, Operations, Process Excellence, Six Sigma, MIS, Reporting, Quality Improvement, Team Leading.

Program Manager – Operations, Systems Support Delivery, APAC and Japan

Job Description:

Preferred Qualifications

Job Summary:
Understands key project management components and takes ownership of an assigned project from initiation through delivery. Interfacing with internal and external customers, establishing a collaborative relationship with stake holders and project contributors. Drive and manage project plan to overcome road-blocks and ensure the successful completion of project.

Responsible for organizing all project activities including planning, reporting, interdepartmental meetings and communication ensuring project deliverables remain on schedule. Produces project updates and scheduled reports to project team and sponsors.

Role and Responsibilities:
1. Manages deliverables of assigned projects by invoking development plans/roadmaps, driving actions, reporting updates, communication changes and prioritization tasks.

2. Responsible for driving the project team to complete against targeted deliverables by providing vision, strategy and approach by setting priorities and removing potential escalations and overcoming roadblocks.

3. Create the right project approach having gained support from project sponsors and the mobilization of resources. Understand business and project risks, including development of contingency plans.

4. Delivers a communications plan involving periodic reports to direct management, impacted audiences and other wider general communications via written documentation, presentations, website tools, email, verbal mechanisms or face to face meetings.

5. Monitors project performance against established metrics and targets.

6. Ensures that project content is in full compliance with company policy and local government regulations.

7. Ensures customer facing project updates/content is accurate.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Systems, EDP, MIS
Role Category: Program Manager
Role: Program Manager
Keyskills: Operations ,Systems Support, Delivery ,Program Management ,systems support ,ITIL ,implementation.

89

Assistant Manager / Manger – Quality Control

Job Description:

The Assistant Manager/ Manager – Quality Control is responsible for (i) Achieving the quality objectives of the organization across all the functions; (ii) Identifying, deploying and ensuring potential improvement opportunities for process enhancement; (iii) Designing and implementing effective functioning of Six Sigma and applicable Lean strategy and (iv) Demonstrating the practical applicability of Six Sigma to Legal Process Outsourcing by deriving results.

Job responsibilities:

Following are the job responsibilities:

A. Achieving the Quality Objectives

Work with the senior management to achieve the Quality objectives across the organization.

Improve/design the processes from time to time in line with the emerging industry scenario.

Implement Quality Control activities across the projects to sustain/improve quality and productivity.

Strategizing and implementing appropriate Quality controls.

Evaluate the controls from time to time.

To be a part of change management and process improvements continuously.

B. Six Sigma and Lean

Align Six Sigma initiative and project objectives to business strategy and prioritize improvement in projects accordingly.

Provide support during project selection, scoping, implementation and reviews to ensure effective progress.

Partner with Process Owners to derive results

Act as change agent to instill Six Sigma and Lean culture throughout the Organization

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Assistant Manager/Manager-(NonTechnical)
Role: Assistant Manager/Manager-(NonTechnical)
Keyskills: Lean ,Quality Control, Management Six Sigma ,quality ,quality control ,quality assurance ,quality manager.

opop

Senior Manager – Delivery Excellence (certified Six Sigma Black Belt)

Job Description:

He/ She should be certified in Six sigma black-belt

Should have been in the role of six-sigma process improvement supporting process improvement Lean sigma project implementation for minimum 4 years

Should have worked in BPO Operations earlier in back-office processes (not voice)

Should have good understanding of Lean sigma concepts and be able to delivery six-sigma and Lean trainings to Operations team-members

Should have good facilitating and communication skills and be able to interact with managers and delivery heads to drive the process improvement program.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager
Keyskills: Delivery assurance

dxdx

Genpact Capital Markets – Hiring for Project Manager

Job Description:

Project Management and Delivery of enhancement and maintenance work to pre-agreed timescales and requirements for the margining platforms. This will involve:
Maintaining an up to date and detailed project plan and tracking progress against this. Manage project governance including highlighting any potential risks/issues, delays and scope creep as well as status reporting and updates to business stakeholders. Liaising with business groups to clearly define requirements and document these. Ensuring delivery of these items of work to development standards and adhering to all development lifecycle processes. Monitoring, tracking and reporting progress to the stakeholders Ensuring effective communication within the project and out to external stakeholders Play an integral role to the business in their decision making process.
Experience of working in global teams with global user base
Experience in CM domain
Understanding of issues relating to global system implementations and extensive experience of working with offshore Development and Operations teams

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Product Manager
Role: Product Manager
Keyskills:  Project Management ,Project Planning ,SCOPE ,Operations ,Maintenance ,Offshore ,Tracking,Effective Communication.

project-manager

Delivery Leader

Job Description:

Handling back office/front office (webchat) team of 500 to 750 associates. Managing client relationship. Meeting KPIs and client defined SLAs. Handling daily/ weekly / monthly calls with the stakeholders. Strong understanding of P&L of business Undertake other assignments as given by the mgmt. team. Engaging with client and internal stake holders on Transformation and process improvement initiatives Ensure all compliance and regulatory requirements are adhered to. Ability to lead large engagements and operations Excellent communication skills(both written & verbal) Good analytical thinking Client communication and management People Management skills. Strong knowledge on MS Office tools MIS reporting and analysis Good interpersonal skills Ability to meet stringent client deliverable Effective presentation skills Ability to delegate work and ensure completion Monitor Team performance and activity Certified six sigma Green / Black belt, preferred Interpersonal effectiveness Team management Customer orientation Analytical thinking Innovation Self-motivated Utilities domain experience required.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Service Delivery Leader
Role: Service Delivery Leader

Keyskills:  Black Belt Six Sigma ,Operations ,Process Improvement, Initiatives,Team Management ,People Management Skills ,Communication Skills ,Front Office ,Back Office ,Delivery Management ,Delivery leader.

pur