Six sigma JOB- Operation Manager

Job Description

  • Lead and manage a team of 5- 7 Seller Support Managers and 100 – 150 Seller Support Associates; responsible for the overall direction and performance of the teams
  • Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets
  • Manage the career growth and development of the Seller Support Leadership team by driving focus on Amazons Leadership Principles
  • Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within the organizational unit
  • Responsible for Training employees; planning, assigning, and directing work; rewarding and disciplining employees; resolving conflicts; staffing; and development of employees, Standard Operating Procedures, high quality and productivity within the department
  • Carry out supervisory responsibilities in accordance with Amazon.coms policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution
  • Effectively partners and builds productive working relationships with direct reports, peers, leadership, and other departments
  • Manage the career growth and development of the team by driving focus on Amazons Core Values. Plays a critical role in building management depth by providing guidance and mentorship to all levels of leadership within their organizational units, as well as serving as an outstanding role model
  • Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team
  • Drive creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives
  • Participate on business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization
  • Works to build and maintain seller trust
  • Solving complex seller support issues and proactively heading off negative service trends.
  • Identifying and eliminating root cause barriers to accuracy, productivity, and quality
  • Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures
  • Developing and achieving performance goals and objectives in order to achieve seller promise expectations
  • Participates on business leadership meetings, representing Seller Support business unit to VP and/or SVP level management
  • Develops and drives strategies and programs which improve the competitive position and profitability of the organization

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager

Keyskills:

Lean,Project Management , Operations Management ,Six Sigma Initiatives, Quality  Initiatives, Employee Training , ,Heading,Kaizen.

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Manager Operations Excellence

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Job Description

OVERALL PURPOSE OF JOB

Facilitate & drive quality and continuous improvement initiatives across processes. Drive the operational Excellence culture across the floor.

PROCESSES

1. OpEx initiative

OE projects using Six Sigma, Lean for client impact.

Driving an operational Excellence culture across the floor

Employee Suggestion Program for improvements.

Responsibilities/Authorities

Manage Quality initiatives with emphasis on continuous improvement in operating results and strengthening of underlying processes for the Site.

Oversee the design, development of quality related initiatives and ensure quality measures are aligned with overall Business objectives.

Support business and functional team to achieve quality objectives.

Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.

Imparting advanced training to personnel on quality related initiatives to percolate quality across the organization and building a Quality Culture.

Motivate and mentor team members in managing their personal and professional goals

Support Quality Lead in Integrating Quality & Continuous Improvement initiatives with other cross-center initiatives such as BPO blueprint, Service Management etc

Support Quality Lead in tracking the progress against Organization and engagement objectives and ensure completion of Balanced Score card

Support Quality Lead in driving the Employee Suggestion Program

Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) & drive productivity score of the assigned project on a regular basis

Work with Service Delivery Leads/Functional Leads to optimize the quality of the assigned projects by recognizing, enhancing and sharing quality best practices

Carry out quality audits and ensure that the qualit

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager
Keyskills:

Lean,Operational Excellence ,Operations Management ,Service Delivery ,Continuous Improvement ,Quality Initiatives, Six Sigma, Balanced Scorecard ,Service Management, Quality Audit

Desired Profile

Education:UG -Any Graduate – Any Specialization
PG – Any Postgraduate – Any Specialization
Doctorate – Doctorate Not Required

Contact Details

Recruiter Name:HR

Contact Company:Accenture

Telephone:Not Mentioned

Reference Id:J3247

Website: http://www.careers.accenture.com/India