SENIOR BUSINESS PROCESS IMPROVEMENT MANAGER | GROUPON | BANGALORE

Job Description

The Senior BPI Manager Excellence Academy will lead the design and implementation of Groupons Excellence Culture, which includes training, certification and organizing events under the Business Excellence umbrella, and drive initiatives that make excellence a habit with the Global Support and Operation teams. This role requires leadership and program management skills, facilitation of events, technology expertise on learning platforms, and extensive experience in designing and implementing operational excellence and process improvement trainings and orientation.

Job Description:

Identify, manage, and execute Lean Six Sigma, Kaizen, Project Management, Change Management Trainings and Events.

Collect Feedback, analyze and implement processes to optimize the training processes and workflows

Create frameworks on the various culture/capability building initiatives, assign ownership and create processes and reporting for on time delivery and execution

Create communication cycles and marketing content to brand the various initiatives under the Excellence Culture and Capability Building Program

Serve as a primary thought leader on the Excellence capability building strategy

Interface and collaborate with other areas of operations, including merchant services, editorial, scheduling, and others to identify training needs, design programs and measure efficacy of implemented trainings and events.

Salary:Not Disclosed by Recruiter

Industry:Internet/ Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Service Delivery Leader

Employment Type:Permanent Job, Full Time

Keyskills:Project Management, Lean Six Sigma, Program Management, Business Excellence, Business Process Improvement, Change Management, Operational Excellence, Operations, Kaizen, Capability Building.

Desired Candidate Profile

Total Experience- 14+ Years

Bachelors degree

5+ years experience in facilitating and managing Lean Six Sigma trainings and
events

Expert Knowledge of Lean Six Sigma Methodology

Master Black Belt certification required

Experience with building industry standard training content and learning
modules on Lean Six Sigma

Demonstrated training and mentoring experience on Lean Six Sigma Book of
Knowledge

Experience with process mapping and knowledge of process mapping tools
required (Visio, etc.)

Experience with statistical tools required (Minitab, SPC, Tableau, SQL, Excel,
etc.)

Experience within a call center environment preferred

Experience with reporting tools and dashboards a plus (Tableau, etc.)

Experience with change management a plus

PMP certification a plus 

Manager Operations Excellence

Job Description:

OVERALL PURPOSE OF JOB
Facilitate & drive quality and continuous improvement initiatives across processes. Drive the operational Excellence culture across the floor.
PROCESSES
1.OpEx initiative
OE projects using Six Sigma, Lean for client impact.
Driving an operational Excellence culture across the floor
Employee Suggestion Program for improvements.
Responsibilities/ Authorities
Manage Quality initiatives with emphasis on continuous improvement in operating results and strengthening of underlying processes for the Site.
Oversee the design, development of quality related initiatives and ensure quality measures are aligned with overall Business objectives.
Support business and functional team to achieve quality objectives.
Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.
Imparting advanced training to personnel on quality related initiatives to percolate quality across the organization and building a Quality Culture.
Motivate and mentor team members in managing their personal and professional goals
Support Quality Lead in Integrating Quality & Continuous Improvement initiatives with other cross-center initiatives such as BPO blueprint, Service Management etc
Support Quality Lead in tracking the progress against Organization and engagement objectives and ensure completion of Balanced Score card
Support Quality Lead in driving the Employee Suggestion Program
Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) & drive productivity score of the assigned project on a regular basis
Work with Service Delivery Leads/ Functional Leads to optimize the quality of the assigned projects by recognizing, enhancing and sharing quality best practices
Carry out quality audits and ensure that the quali

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager
Keyskills:   six sigma ,bpo ,functions, service management ,oe ,tracking, continuous improvement ,opex ,operational excellence.

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Assistant Manager – Order Management / Project Accounting.

Job Description:

About Process: Project Accounting / Order Management.

The Process which takes care of the Order to cash operations.

Job Responsibilities:

Experience: 7 12 years
Education: Any Graduate, Any Post Graduate, No Post Graduation Required

Responsibilities of Assistant Manager / Deputy Manager: (M1)

Process Management:

Must have Strong Accounts Knowledge

Should be able to explain End to End process in Current Organization
Should Talk about Upstream and Downstream process and how its inter-related
Should have handled Special Projects and done process improvement
Change and strive for Betterment
Should have exposure to Quality Tools or Leans or Six Sigma
To manage day to day execution, including workload management, prioritization and utilization
Preferably from Order management process.
People Management:

Set Goals for your Senior Analyst and Analyst

Capacity Planning and Engagement (Should Clearly know Productivity, Quality and other SLAs)
Differentiate between goals of Senior Analyst and Analyst Level?
People Management experience of minimum 2 years of handling a Team
Must have handled Performance Appraisal and should clearly know competencies on which their reportees are evaluated
Identify Training needs,
Recruitment and Retention measures
Anticipates and prepares for change management Provides effective leadership to the operation team, ensuring team members are motivated.
Identify and implement continuous process improvements and other relevant functions

Customer Engagement:

Understanding of Customer SLAs

Solution Design you have used to resolve customer issues
Build strong Customer Relationship

Mandatory:

Excellent Communication and Demonstrate Strong Process

 Knowledge and Operational excellence
Open to 3 Shifts (APAC Morning, EMEA Noon and US 6 pm to 3 am shifts)

Salary: Not Disclosed by Recruiter
Industry: Accounting / Finance
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Assistant Manager/Manager -(NonTechnical)
Role: Assistant Manager/Manager -(NonTechnical)
Keyskills:  

Performance Appraisal, Project Accounting , Operational Excellence ,Change Management ,Training Needs ,Process Improvement ,Solution Design ,People Management , Customer Engagement ,Six Sigma.
3

Lead Operation Excellance- BFSI

Job Description:

Facilitate & drive quality and continuous improvement initiatives across processes. Drive the operational Excellence culture across the floor.

PROCESSES

.OpEx initiative

OE projects using Six Sigma, Lean for client impact.

Driving an operational Excellence culture across the floor

Employee Suggestion Program for improvements.

Responsibilities/ Authorities

Manage Quality initiatives with emphasis on continuous improvement in operating results and strengthening of underlying processes for the Site.

Oversee the design, development of quality related initiatives and ensure quality measures are aligned with overall Business objectives.

Support business and functional team to achieve quality objectives.

Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.

Imparting advanced training to personnel on quality related initiatives to percolate quality across the organization and building a Quality Culture.

Motivate and mentor team members in managing their personal and professional goals

Support Quality Lead in Integrating Quality & Continuous Improvement initiatives with other cross-center initiatives such as BPO blueprint, Service Management etc

Support Quality Lead in tracking the progress against Organization and engagement objectives and ensure completion of Balanced Score card

Support Quality Lead in driving the Employee Suggestion Program

Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) & drive productivity score of the assigned project on a regular basis

Work with Service Delivery Leads/ Functional Leads to optimize the quality of the assigned projects by recognizing, enhancing and sharing quality best practices

Carry out quality audits and ensure that the quality systems are being implemented consistently and effectively

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager

 

Keyskills: Lean ,Operational Excellence ,Quality Initiatives ,Six Sigma ,Quality Systems ,Quality Audit ,BFSI.

 

lean-six-sigma-300x336

Lean Six sigma JOB-Lead Operation Excellence

Job Description:

Facilitate & drive quality and continuous improvement initiatives across processes. Drive the operational Excellence culture across the floor.

PROCESSES

OpEx initiative

OE projects using Six Sigma, Lean for client impact.

Driving an operational Excellence culture across the floor

Employee Suggestion Program for improvements.

Responsibilities/ Authorities

Manage Quality initiatives with emphasis on continuous improvement in operating results and strengthening of underlying processes for the Site.

Oversee the design, development of quality related initiatives and ensure quality measures are aligned with overall Business objectives.

Support business and functional team to achieve quality objectives.

Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.

Imparting advanced training to personnel on quality related initiatives to percolate quality across the organization and building a Quality Culture.

Motivate and mentor team members in managing their personal and professional goals

Support Quality Lead in Integrating Quality & Continuous Improvement initiatives with other cross-center initiatives such as BPO blueprint, Service Management etc

Support Quality Lead in tracking the progress against Organization and engagement objectives and ensure completion of Balanced Score card

Support Quality Lead in driving the Employee Suggestion Program

Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) & drive productivity score of the assigned project on a regular basis

Work with Service Delivery Leads/ Functional Leads to optimize the quality of the assigned projects by recognizing, enhancing and sharing quality best practices

Carry out quality audits and ensure that the quality systems are being implemented consistently and effectively


Salary:
Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager

Keyskills: Lean ,Operational Excellence,Quality Initiatives ,Six Sigma,Quality system.

 

Global-Lean-Six-Sigma-jpeg

Six sigma green Belt- Team Leader

Job Description

Qualification: Graduate

Relevant exp: 24 years of relevant experience, 6-8 yrs of overall experience.

Preferred Skills:

Sourcing and Procurement domain knowledge

Six Sigma Green Belt

Knowledge of Quality tools and Techniques essential

Needs to have worked in a BPO Operational Excellence (or similar) function

Knowledge in Lean and other quality practices added advantage

Strong Communication skills

Strong Presentation skills

Position Objectives

1.Process Transformation

2.Drive Improvement projects on processes to improve

a. Productivity

b. Improve SLA performance

2. Be responsible for the Operatioinal excellence Framework for one/multiple deals

3. Interact with client/ internal stakeholders to drive and influence improvement objectives

4. Work in global projects as a team member

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Team Leader -(NonTechnical)
Role: Team Leader -(NonTechnical)

Keyskills:  Six sigma , Green belt, Lean,Operational Excellence, sourcing,Operations.

3d-six-sigma-flow-chart-28848319

Lean Six sigma – Assistant Manager

Walkin Interview on 13th February from 12 AM

Job Description

In-depth Knowledge of Operation Excellence, Process Flows, Control Charts, Lean, Six Sigma

Good understanding of OTC, PTP and RTR domain

ERP Knowledge mandatory. SAP is preferable

Preparation of MIS

Sound knowledge of Power point presentation and Excel

Sound analytical skill

Excellent in driving continuous improvement and automation projects

Good knowledge of automation tools

Please Note : We have this Walk -in at DDC3 with below address:

Accenture Operations India

Plot B- 9/A, Green Boulevard,

Sector – 62, Noida 201301 India

 

Contact Person  – Preeti Bhargawa

Phone – 9953330472 (M)

Salary: Not Disclosed by Recruiter
Industry: Accounting / Finance
Functional Area: Accounts, Finance, Tax, Company Secretary, Audit
Role Category: Financial Accountant
Role: Financial Accountant

Key skills: iStock_LeanSixSigma

Manager Operations Excellence

Image of main value

 

Job Description

OVERALL PURPOSE OF JOB

Facilitate & drive quality and continuous improvement initiatives across processes. Drive the operational Excellence culture across the floor.

PROCESSES

1. OpEx initiative

OE projects using Six Sigma, Lean for client impact.

Driving an operational Excellence culture across the floor

Employee Suggestion Program for improvements.

Responsibilities/Authorities

Manage Quality initiatives with emphasis on continuous improvement in operating results and strengthening of underlying processes for the Site.

Oversee the design, development of quality related initiatives and ensure quality measures are aligned with overall Business objectives.

Support business and functional team to achieve quality objectives.

Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.

Imparting advanced training to personnel on quality related initiatives to percolate quality across the organization and building a Quality Culture.

Motivate and mentor team members in managing their personal and professional goals

Support Quality Lead in Integrating Quality & Continuous Improvement initiatives with other cross-center initiatives such as BPO blueprint, Service Management etc

Support Quality Lead in tracking the progress against Organization and engagement objectives and ensure completion of Balanced Score card

Support Quality Lead in driving the Employee Suggestion Program

Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) & drive productivity score of the assigned project on a regular basis

Work with Service Delivery Leads/Functional Leads to optimize the quality of the assigned projects by recognizing, enhancing and sharing quality best practices

Carry out quality audits and ensure that the qualit

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager
Keyskills:

Lean,Operational Excellence ,Operations Management ,Service Delivery ,Continuous Improvement ,Quality Initiatives, Six Sigma, Balanced Scorecard ,Service Management, Quality Audit

Desired Profile

Education:UG -Any Graduate – Any Specialization
PG – Any Postgraduate – Any Specialization
Doctorate – Doctorate Not Required

Contact Details

Recruiter Name:HR

Contact Company:Accenture

Telephone:Not Mentioned

Reference Id:J3247

Website: http://www.careers.accenture.com/India