Head/VP/GM-Quality Assurance & Quality Control

Job Description

-> MBB will coach BBs in accomplishing project goals using LSS methodologies.

-> Will be responsible for providing expertise in deploying Lean and Six Sigma programs and initiatives.

-> Would be instructing cross-functional teams in adapting to and understanding improved processes, facilitating Kaizen and Rapid Improvement Events (RIEs), and overseeing process improvement projects. These professionals may also identify process improvement opportunities, and quantify results and trends.

-> MBB certification is preferred.

Salary: INR 25,00,000 – 30,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills:

Lean Six Sigma, MBB, Kaizen, Process Improvement.

 

GM LEAN SIX SIGMA BLACK BELT- SCM- BUSINESS EXCELLENCE/ TRANSFORMATION

JOB DESCRIPTION

Location : Bangalore
Level : General Manger
Role : Business Excellence Advisory Manager

Mandatory requirements : 

– Functional experience Drive improvement initiatives through teams
– Experience on driving automation projects. (preferably not limiting to opportunity identification)
– Domain knowledge is an added advantage – Supply Chain / Procurement
– Team leading experience
– Leadership presence

Preferred Skills : 
– Six Sigma Black Belt / Master Black Belt with good knowledge of Lean practices
– Strong Knowledge of Quality Principles and Techniques essential
– Needs to have worked in a BPO Operational Excellence (or similar) function
– Certification in Lean and other quality practices added advantage
– Strong communication and presentation skills

Position Objectives : 

1. Drive Improvement projects on processes to improve Productivity and Improve SLA performance
2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global projects in OE
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites
6. Acts as a mentor to Six Sigma and Lean projects for his influence

Relevant exp : 

10 to 14 years of relevant experience and 14-18 yrs of overall experience

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills:

six sigma, lean, master black belt, business excellence, operational excellence, supply chain, Process Excellence, MBB, Six Sigma Black Belt.

Master Black belt JOB-Head/VP/GM-Quality Assurance & Quality Control

JOB DESCRIPTION

Location : Bangalore
Level : General Manger
Role : Business Excellence Advisory Manager

Mandatory requirements : 

– Functional experience Drive improvement initiatives through teams
– Experience on driving automation projects. (preferably not limiting to opportunity identification)
– Domain knowledge is an added advantage – Supply Chain / Procurement
– Team leading experience
– Leadership presence

Preferred Skills : 
– Six Sigma Black Belt / Master Black Belt with good knowledge of Lean practices
– Strong Knowledge of Quality Principles and Techniques essential
– Needs to have worked in a BPO Operational Excellence (or similar) function
– Certification in Lean and other quality practices added advantage
– Strong communication and presentation skills

Position Objectives : 

1. Drive Improvement projects on processes to improve Productivity and Improve SLA performance
2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global projects in OE
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites
6. Acts as a mentor to Six Sigma and Lean projects for his influence

Relevant exp : 

10 to 14 years of relevant experience and 14-18 yrs of overall experience

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills:

six sigma lean, master black belt, business excellence, operational excellence, supply chain, Process Excellence, MBB, Six Sigma Black Belt.

Six sigma Black belt Job- Head/VP/GM-Quality Assurance & Quality Control

JOB DESCRIPTION

Location : Bangalore
Level : GM
Role : Business Excellence Leader
Domain : Healthcare / BSFI / F&A

Mandatory requirements :

  • Functional experience Drive improvement initiatives through teams
  • Experience on driving automation projects. (preferably not limiting to opportunity identification)
  • Domain knowledge is an added advantage Healthcare – Payer / Provider operations
  • Team leading experience
  • Leadership presence

Preferred Skills

  • Six Sigma Master Black Belt with good knowledge of Lean practices
  • Strong Knowledge of Quality Principles and Techniques essential
  • Needs to have worked in a BPO Operational Excellence (or similar) function
  • Certification in Lean and other quality practices added advantage
  • Strong communication and presentation skills

Position Objectives 
1. Drive Improvement projects on processes to improve
Productivity
Improve SLA performance
2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global projects in OE
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites
6. Acts as a mentor to Six Sigma and Lean projects for his influence

Relevant exp 

  • 10 to 14 years of relevant experience and 14-18 yrs of overall experience

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills: six sigma, lean, master black belt, business excellence, operational excellence, opportunity identification, RPA Robotic Process, Automation, Black Belt, MBB, Quality, Health care, Health Care Business, Transformation.

URGENT OPPORTUNITY – VP/DIRECTOR OPEX – CHENNAI

JOB DESCRIPTION

Job Descriptions :-

OPEX Level 6:

Must have skills
Experience on driving process improvement initiatives through a team of BB/MBB
Understanding of features & functionalities of RPA tools, approach to identify opportunities, qualify them and deploy etc
Drive change management through stakeholder management and influence business improvement objectives for the vertical
Domain knowledge is an added advantage (preferably BFSI)

Basis requirements
Post graduate with minimum 13 to 16 years of experience in Operations Excellence.
Six Sigma Master Black Belt with good knowledge of Lean practices, Knowledge of Quality Principles and Techniques essential
Should have strong financial and client facing skills (strong delivery leader)
Should have experience into Robotics process automation business execution experience at clients.In depth understanding of features & functionalities of RPA tools.
Multi Domain and Process Expertise across Global Markets.
Should have mentored and led BB and GB projects- Acts as a mentor to Six Sigma and Lean projects
Ability to merge Technology & Process

Objectives:
Drive Improvement projects on processes to improve
a. Productivity
b. Improve SLA performance
Drive Automation penetration and improve business outcomes for client through evolution in Automation maturity curve
Interact with client/ internal stakeholders to drive and influence improvement objective
Lead a global projects in OE
People manager for a team
Drives the OE program for a client/ clients in a site/ across sites
Acts as a mentor to Six Sigma and Lean projects for his influence

Salary: INR 30,00,000 – 45,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills: Six Sigma, Lean, Master Black Belt, MBB, Change Management, Operational Excellence, Process Improvement Initiatives, Operations, People Management , Stakeholder Management.

OPERATION EXCELLENCE/BUSINESS EXCELLENCE/PROCESS EXCELLENCE(ROBOTIC)

JOB DESCRIPTION

Must have skills
Experience on driving process improvement initiatives through a team of BB/MBB
Understanding of features & functionalities of RPA tools, approach to identify opportunities, qualify them and deploy etc
Drive change management through stakeholder management and influence business improvement objectives for the vertical
Domain knowledge is an added advantage (preferably BFSI)

Basis requirements
Post graduate with minimum 10 to 14 years of experience in Operations Excellence.
Six Sigma Master Black Belt with good knowledge of Lean practices, Knowledge of Quality Principles and Techniques essential
Should have strong financial and client facing skills (strong delivery leader)
Should have experience into Robotics process automation business execution experience at clients.In depth understanding of features & functionalities of RPA tools.
Multi Domain and Process Expertise across Global Markets.
Should have mentored and led BB and GB projects- Acts as a mentor to Six Sigma and Lean projects
Ability to merge Technology & Process

Objectives:
Drive Improvement projects on processes to improve
a. Productivity
b. Improve SLA performance
Drive Automation penetration and improve business outcomes for client through evolution in Automation maturity curve
Interact with client/ internal stakeholders to drive and influence improvement objective
Lead a global projects in OE
People manager for a team
Drives the OE program for a client/ clients in a site/ across sites
Acts as a mentor to Six Sigma and Lean projects for his influence

Salary: INR 17,00,000 – 32,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Keyskills: Six Sigma, Master Black Belt, Process Excellence, MBB, Lean, Business Excellence, Change Management, Process Improvement, Initiatives, Operations, Operational Excellence, Robotics, RPA.