Consultant – Lean Six Sigma (black Belt)

Job Description

Job Description

Job Title: Consultant/Sr. Consultant – Lean Six Sigma
Trainer & Consultant (Green Belt/Black Belt)

Roles & Responsibilities:

– Undertake Lean Six Sigma Green Belt and Black
Belt trainings


Manage presentations and technical queries for
clients


Drive projects at clients end. Should be able
to guide teams from clients in BPO, IT/ITeS or manufacturing sector. Provide
coaching to clients team


Manage the client relationship end to end


Develop, update and maintain curriculum for
training (Lean, Yellow Belt, Green Belt & Black Belt). Standardize industry
specific module


Communicate complex ideas clearly and concisely
and ability to facilitate to a variety of audience and levels of leadership

Qualification:


Bachelors Degree required


Lean Six Sigma Black Belt certified (Master
Black Belt Certification preferred)


5 + years of experience in Lean Six Sigma field


Should have handled and guided Lean Six Sigma Green belt projects (Black belt projects will get preference)


Experience in BPO, IT/ITeS or Manufacturing industry


Masters/Advanced course in statistics preferred


2+ years of experience in developing modules for
training and delivering projects (Lean, Yellow Belt, Green Belt, Black Belt)


Strong oral and written communication skills


Strong interpersonal and leadership skills

– Willingness to travel approximately 70-75%

– Willingness to relocate any of the locations (Delhi/NCR, Mumbai, Chennai,Kolkata, Hyderabad)

– Moderate to advanced Minitab MS Project, Excel,Visio, PowerPoint and SharePoint skills

Salary: Not Disclosed by Recruiter
Industry: Accounting / Finance
Functional Area: Analytics & Business Intelligence
Role Category: Analytics & BI
Role: Data Analyst
Employment Type: Permanent Job, Full Time
Key skills: BPO,ITES,Black Belt,Green belt, Minitab, Visio, Business advisory, Lean six sigma, Six sigma black belt, Six sigma green belt.

Assistant Manager Six Sigma

Job Description

Position Description:
The Position Holder is expected to audit and analyze calls to identify the compliance and improvement areas. S/He should be able to identify trends, deliver feedback and prepare reports weekly and monthly. The position holder is expected to run calibration with vendor and chalk out action plan accordingly.

Job Summary:
Identify issues and challenges, lead/facilitate improvement projects, measure and validate project results, and facilitate successful implementation of all facets of process improvements or changes identified
Execute a data-driven, statistical approach to problem solving, including gathering, analyzing and reporting data
Enable stable operations by defining appropriate metrics to gage processes performance and by deriving actionable insights
Drive Lean Six Sigma culture in the organization through various lean six sigma trainings
Presenting project analysis and findings to senior leadership to obtain the approval, funding and other requirements to resolve the issue

Knowledge:

Experience in usage of Six Sigma Tools, viz., Process Mapping, FMEA, GAGE R&R, Process Capability, Cause Effect Analysis, Pareto Analysis, Correlation & Regression Analysis, Hypothesis Testing, Control Charts, etc
Excellent command over MS Visio, Excel, Word, PowerPoint etc.

Experience:

1 to 3 years experience in Green belt /Process Improvement Role
IT/ITes ,BPO/KPO,Telecom/Dotcom,Customer services background only.

Qualification:
Graduate/MBA from preferably business related discipline.

Salary: INR 4,00,000 – 7,00,000 P.A.
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills: lean six sigma, process improvement, quality tools.

GM BUSINESS EXCELLENCE – LEAN SIX SIGMA BLACK BELT- DIGITAL SERVICES

JOB DESCRIPTION

Location: Hyderabad
Level: General Manager
Designation : Business Excellence Advisory Manager
Role: Operation Excellence Leader
Domain : Digital Services / E Commerce / Digital Portal 

Mandatory requirements: 

– Functional experience – Drive improvement initiatives through teams
– Experience in driving automation projects. (preferably not limited to opportunity identification)
– Domain knowledge is an added advantage
– Team leading experience
– Leadership presence

Preferred Skills

– Six Sigma Master Black Belt with good knowledge of Lean practices / Robotics / AI / ML
– Strong Knowledge of Quality Principles and Techniques essential
– Needs to have worked in a BPO – Operational Excellence (or similar) function
– Certification in Lean and other quality practices added advantage
– Strong communication and presentation skills

Position Objectives

1. Drive Improvement projects on processes to improve
– Productivity
– Improve SLA performance

2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global project in OE
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites
6. Acts as a mentor to Six Sigma and Lean projects for his influence

Relevant exp

– 10 to 14 years of relevant experience and 14-18 yrs of overall experience

Salary: Not Disclosed by Recruiter
Industry: Advertising / PR / MR / Event Management
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills: lean six sigma, master black belt, operations, business excellence, operational excellence, opportunity identification ,lean black belt, green belt.

Six sigma black belt JOB-Quality Assurance & Quality Control

Job Description

Job Responsibilities:
Coordinating with Delivery Managers, Customer Leads, Project Managers and other stakeholders and identifying the process improvement opportunities
Provide Training and quality support, development of metrics and dashboards in line with customer requirements

-Ability to lead a team of Managers to drive Quality across voice and data processes

– Standardize and deploy key components of Transaction Monitoring framework across all processes and sub queue

– Drive robust action planning and interventions to meet and exceed client metrics

– Strengthen Transaction monitoring and quality management processes/framework to improve functional performance

– Should have experience in managing Clients at various hierarchy levels to effectively understand and deliver on client expectations

– Ability to get out of the box ideas and Process Improvement Initiatives in the process

– Should drive Process Control & Compliance in addition to managing Audit requirements

– Should ensure Knowledge consistency

– Should have influential, collaborative and influencing skills

– Strong interpersonal skills to manage client expectations/engagements effectively

– Strong Process Knowledge and Compliance to Multiple Audit Postures

– Drive culture of continuous improvement

1. Helping and mentoring Lean and Six Sigma trainees in closing their projects and ensuring organizational benefit
2. Coordinating with different stakeholders and ensuring logistics for different capability enhancement programs
3. Consulting/ helping client organization in strategy development for process excellence, execution of projects and capability build up exercise
4. Program management of high impact organization wide program for IGT and for clientsQualifications:
Candidate must possess at least a Bachelor’s/College Degree in Statistics or any field
Professional Experience: At least 8 years in Managing Transactional Quality for BPO
Certified & Trained on Black Belt (Green Belt certification is MUST, Black Belt certification is desirable)
Demonstrated success in Transactional Quality

Exposure to different improvement frameworks like Six Sigma, Lean

Thorough knowledge of MS office tools like Power point and awareness of BI tools such as SPSS, project, excel are critical for the job

Strong communication & facilitation skills

Strong analytical skill- ability to work with huge volume of data using statistical tools

Flexible approach to tackling projects

Good team player

Good Presentation skills

Drive continuous improvement program across processes

Analysis of utilization, efficiency and available data for the process

Undertake detailed process improvement studies and up skills the team members

Experience in International BPO
Experience in the travel domain preferred
Flexible to work in any shift
Knowledge of GDS/CRS (Reservations/Ticketing/Fares) is preferred

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills:

Transactional Quality, Black Belt, Lean Six Sigma, International BPO, Process Improvement, Initiatives, Green Belt,

Lean Six sigma JOB- Assistant Manager

Job Description

Position Description:
The Position Holder is expected to audit and analyze calls to identify the compliance and improvement areas. S/He should be able to identify trends, deliver feedback and prepare reports weekly and monthly. The position holder is expected to run calibration with vendor and chalk out action plan accordingly.

Job Summary:
Identify issues and challenges, lead/facilitate improvement projects, measure and validate project results, and facilitate successful implementation of all facets of process improvements or changes identified
Execute a data-driven, statistical approach to problem solving, including gathering, analyzing and reporting data
Enable stable operations by defining appropriate metrics to gage processes performance and by deriving actionable insights
Drive Lean Six Sigma culture in the organization through various lean six sigma trainings
Presenting project analysis and findings to senior leadership to obtain the approval, funding and other requirements to resolve the issue

Knowledge:

Experience in usage of Six Sigma Tools, viz., Process Mapping, FMEA, GAGE R&R, Process Capability, Cause Effect Analysis, Pareto Analysis, Correlation & Regression Analysis, Hypothesis Testing, Control Charts, etc
Excellent command over MS Visio, Excel, Word, PowerPoint etc.

Skills:

Exceptional written, verbal communication skills.
Excellent presentation skills
Hands on Experience on Statistical tools Minitab
Report Management Skills

Experience:
1 to 3 years experience in Green belt /Process Improvement Role
IT/ITes background

Qualification:
Graduate/MBA from preferably business related discipline.

Salary: INR 2,00,000 – 4,00,000 P.A.
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:

Lean Six Sigma, Excel, Operations, R, Process Improvement, Green Belt, Process Mapping, Pareto Analysis, Control Charts, Presentation Skills.

Head/VP/GM-Quality Assurance & Quality Control

Job Description

-> MBB will coach BBs in accomplishing project goals using LSS methodologies.

-> Will be responsible for providing expertise in deploying Lean and Six Sigma programs and initiatives.

-> Would be instructing cross-functional teams in adapting to and understanding improved processes, facilitating Kaizen and Rapid Improvement Events (RIEs), and overseeing process improvement projects. These professionals may also identify process improvement opportunities, and quantify results and trends.

-> MBB certification is preferred.

Salary: INR 25,00,000 – 30,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills:

Lean Six Sigma, MBB, Kaizen, Process Improvement.

 

Lean six sigma JOB- Quality lead for Digital Marketing

JOB DESCRIPTION

Role: – Quality lead for Digital Marketing
Level: – Manager / 7

Overall purpose: To bring in the practice of quality beyond transactional level and focus on instituting rigor for quality improvement initiatives for business excellence

Responsibilities: –
Develop Quality plans , programs , procedures and tools to manage Quality across project(s)
Provide Quality discipline input to the Project delivery teams.
Ensure project – specific indoctrination and general training for Quality personnel is conducted and provide quality – related training
Provide direction , guidance and resources to support the success of the Delivery Quality team
Should be able to run Lean , Six Sigma , Kaizen initiatives to improve overall quality
Should be able to introduce frameworks for conducting RCAs and draw out fishbones for error analysis
Work with BE team to identify process excellence and automation opportunities for preventing errors
Recommend annual budgetary needs and ensure appropriate expenditures within that approved budge

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills: Business excellence, Digital marketing, Automation, Project delivery, KaizenTools, Lean six sigma, Quality improvement, Quality Lead, Process excellence.

Lean six sigma JOB-Assistant Manager/Manager

VWR (NASDAQ: VWR), headquartered in Radnor, Pennsylvania, is a leading, independent provider of laboratory products, services and solutions with worldwide sales in excess of $4.5 billion in 2016. VWR enables science in laboratory and production facilities in the pharmaceutical, biotechnology, industrial, education, government and healthcare industries. With more than 160 years of experience, VWR offers a well-established network that reaches thousands of specialized laboratories and facilities spanning the globe. VWR has more than 8,500 associates working to streamline the way scientists, medical professionals and production engineers stock and manage their businesses. In addition, VWR supports its customers by providing value-added service offerings, research support, laboratory services and operations services.
Designation Assistant Manager – Quality and Business Process Re-engineering – 1 Opening(s)
Job Description Key Tasks: 

  • Responsible for end to end Transition efforts to have a proper stabilized operations post transition & Implement operational governance
  • Design and implement KPI measures/service levels
  • Client/Stakeholder expectation management through NPS
  • Drive organizational compliance to ISO 9001:2015
  • Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in VWR Global Business Center
  • Work closely with operation teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks, extend support in managing stakeholders/client escalations (RCA/CAPA)
  • Guide operations to conduct process capability study, prepare contingency plan for all levels and develop FSS to staff for holidays based on volume and process capability study
  • Prepare Dashboard/Reports by collecting, analyzing, and summarizing Operations data; making recommendations
  • Support Team to establish statistical confidence by identifying Significant sample size and acceptable error; determining levels of confidence
  • Conduct Process Audit to ensure processes are compliant with ISO requirements.
Desired Profile Skills, knowledge & experience:

  • Minimum 5 years of work experience in managing Quality and driving Continual Improvement projects which should be of Mid/large sized Cross functional
  • Have experience in handling team
  • Graduation/Post Graduation
  • Professional certification like ISO Auditor, Six Sigma, Kaizen, Project Management etc will be added advantage.
  • Hands on experience in MS application (like excel, power point, Visio)
  • Ability to work with minimal supervision and manage multiple tasks/projects simultaneously
  • Strong writing and presentation skills, with an ability to produce high-quality deliverables created through collaboration.
  • Experience in handling change related aspects of business processes including driving continuous improvement in day to day service delivery environment
  • Good analytical skills – Applied Knowledge in Basic QC tools such as Root cause analyze , Fish bone diagram, Pareto, Run Charts, etc.,
  • Ability to quickly adapt to change and to work in a high-energy fast paced environment working against deadlines
Experience 5 – 8 Years
Industry Type BPO / Call Centre / ITES
Role Assistant Manager/Manager-(Technical)
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type Full Time , Permanent Job
Education UG – Any Graduate – Any Specialization

PG –

Doctorate –

Compensation:  Not disclosed
Location Coimbatore
Keywords lean six sigma, training coordination, operations, iso 9001, quality management, process audit, iso auditor, six sigma, kaizen, project management, root cause analyze, fish bone diagram, pareto run charts.

Lean six sigma JOB- Quality Assurance/Quality Control Manager

Job Description

Quality DNA (Training & Certifications)
Working with Leadership, Business Champions and/or functional managers, to select and prioritize projects aligned with business goals
Drive various improvement projects
Provide project leadership includes identifying opportunities, defining and financially justifying projects,
Support in developing Lean Six Sigma implementation plan and develops project team members in the implementation of Six Sigma methodologies.
Conduct Yellow Belt/Green Belt etc. training sessions
Coach/mentor improvement project leaders and develop highly successful teamsto increase their Six Sigma problem solving and process improvement skills
Experience facilitating Kaizen, 5S and Ideation program
Coordinating and prioritizing Lean Six Sigma project activities with all functions New Business, Underwriting, Policy Owner Services, Claims Administration, Distributor Services, and Customer Services etc.
Conduct ongoing project reviews (weekly/monthly) with all Green Belts & project owners.
Lean Six Sigma Tools, aiding in project documentation and guiding through the Certification process.
Drive Good Idea program, an innovation program, to collate ideas and drive implementation with respective stakeholders

Qualification
Graduate/Post Graduate
Black Belt Certified
desired:
ISO Lead Auditor Certification
CMMi SVC Practitioner
COPC Practitioner

Experience
4 -6 years experience as Black Belt
Executed at least 2 -5 project
Experience in conducting Six Sigma Training

Salary: INR 8,00,000 – 13,00,000 P.A.
Industry: Insurance
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Employment Type: Permanent Job, Full Time
Keyskills: Lean Six Sigma, Process Improvement, Quality Management, Certified Black Belt, Kaizen, Green Belt, Training, CMMI, ISO, Six Sigma Implementation.

Start Now with 10 Keys to Successful Transformation

There is no need for another survey to confirm what healthcare professionals already know – healthcare delivery is overdue for a major renovation. New management models and strategies must be adopted that will:

  • Enable quick, sustainable results around immediate issues.
  • Equip teams with solid problem-solving skills and proven best practices.
  • Empower the organization with a framework that seamlessly aligns process improvement, performance, strategy and management systems.

Is this an impossible mission? Can a century of tradition in terms of workflow, culture, financial management and the assurance of quality be overturned? Can healthcare professionals speed up the process of change and effectively spread the gains across an entire service line, hospital or integrated delivery network?

Perhaps the question should be: Can the profession afford not to?

Continuing Pressure for Change

The need for large-scale change is not going away. Patients continue to leave overcrowded emergency rooms without being seen. Medical and technological advances continue to outpace the required adjustments in process and education.

An aging and better-informed populace places higher expectations and added strain on the system. An unacceptable percentage of revenue continues to slip through the cracks of a fractured charge capture system. In addition, although there have been some gains in reducing medical errors, recent reports underscore lingering problems with the quality of patient care.

“While almost every other industry critical to the American economy has undergone some form of systematic, data-supported, quality-improvement process, health care is woefully behind the curve.”

To save the U.S. health system, from both a financial and quality perspective, many are now calling for widespread adoption of information technology. There are undeniable advantages in adopting solutions such as an electronic health record, computerized physician order entry (CPOE) or picture archiving and communications systems (PACS) in radiology. However, while a necessary and critical step forward, the push for interoperability and IT implementation represents only a partial answer.

Simply overlaying 21st century technologies on top of 20th century workflow will not automatically yield the anticipated cost, quality and efficiency benefits. Merely automating a broken process is not the answer. Hospitals must redesign processes and address the human side of change to realize a safer, more efficient and cost-effective system.

New technology, clinical breakthroughs and digitization will only do part of the job. And real transformation is not about turning the keys over to high-priced consulting firms that “specialize” in everything from software to investment banking, and usually produce voluminous reports rather than results. It will take more than an edict from the board of directors or a mandate from regulators. It is not about hiring a herd of new MBAs to replace the current department managers and clinical leaders.

What It Will Take

So what will it take to transform healthcare?

Solving today’s problems and ensuring a viable system for the future will require a fundamental shift in mindset and management models. It will take the combined power of proven best practices, evidence-based process control, change management techniques and leadership strategies.

It definitely takes leadership and vision to ignite transformation, but there are other critical ingredients and steps that must be considered as well. As evidenced by an increasing push toward public reporting, genuine transformation in healthcare will not happen without transparency. And because healthcare has not yet shed its traditional “blame and shame” approach to dealing with serious issues, transparency cannot happen without culture change. And finally, culture change will not happen without a bold vision, a common toolset and unwavering commitment.

“Achieving zero defects in health care has to be the goal. I really believe we can do it.”

—Martin Merry, MD,
University of New Hampshire

This is admittedly a tall order. But the healthcare organizations that have actually managed to achieve and sustain such a system-wide transformation are proof that it is possible. Why did they succeed where others have failed? How were they able to beat the odds and meet their objectives? What enabled them to create an environment that encourages excellence at all levels of the organization? Even more importantly, how were they able to maintain results over time, instead of watching them unravel as so many past efforts have done?

Keys to Successful Transformation

Highly successful healthcare organizations – like those which are inching their way up on the top 100 list, for example – have embraced many of these 10 keys to successful transformation:

  1. Define a vision for the future and know the organization’s current state by analyzing market, culture, technology, community needs and opportunities for improvement.
  2. Develop a communication plan to reach all levels of the organization.
  3. Visibly champion the cause showing strong leadership involvement and support.
  4. Build internal skills to solve problems and lead change efforts (i.e., Six Sigma, Lean, change management, simulation modeling, etc.).
  5. Seek early, measurable wins to build momentum, overcome skepticism and encourage participation.
  6. Take a balanced, holistic approach to ensure that gains in one area do not cause problems in another.
  7. Reach out and learn from others who have embarked on similar initiatives – whether inside or outside the organization’s particular industry.
  8. Establish alignment and accountability by linking major goals and core business metrics to projects and performance.
  9. Create monitoring mechanisms to ensure that results are maintained.
  10. Recognize, reward and celebrate success on a regular basis.

Vision, Framework and Culture Change

Any transformation must begin with a vision. Most executive teams have already crafted a mission statement and usually have a clear vision as to where they want to take their organizations. Turning that vision into reality is a bigger challenge – especially in today’s complex environment.

Successful improvement initiatives will seek a sense of balance through an interwoven framework that addresses the technical and cultural aspects of change. For some, this framework has included methods such as Lean, Six Sigma, change management and leadership development. These are complementary elements that can be used throughout the healthcare enterprise to drive long-term results.

Transformation is not about training, and it is not even just about the individual tools themselves. It is about changing the culture and developing enough experience to know which tool to apply to each issue. The figure below illustrates a series of integrated steps or phases that help to build a strong framework and lead to long-term results.

Culture Change

Culture Change

Some problems may require the rigor of Six Sigma or Lean, while others may simply be a matter of making a decision – with many variations in between. Similar to the concept of giving the right care to the right patient at the right time, it is important to know which tool should be applied to each problem-solving opportunity.

Transformation is a journey, rather than a destination. The 10 keys to successful transformation represent some guideposts along the way and are based on lessons from successful healthcare providers. They also align with, and are complementary to, the Malcolm Baldrige National Quality Award criteria.

Whether a healthcare organization decides to start by building the roadmap for its overall vision and fully equipping the team, or just taking one step at a time, the important thing is to begin.