MANAGER / SR. MANAGER – QUALITY & TRANSFORMATION | INSURANCE DOMAIN

Job Description

Identify Digital Transformation Opportunities & Create Digital Transformation Roadmap
Be the innovation champion for the vertical
Drive Lean Six Sigma based process improvement opportunities
Drive Lean Six Sigma DNA/ culture across the vertical
Mentor Lean Six Sigma projects
Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
Ensure compliance with internal policies and procedures, external regulations and information security standards.

Work Timings: US shifts

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Permanent Job, Full Time

Keyskills

lean six sigma, process improvement, quality management, six sigma, projects, digital transformation, TransformationProcess, Excellence,

SENIOR BUSINESS PROCESS IMPROVEMENT MANAGER | GROUPON | BANGALORE

Job Description

The Senior BPI Manager Excellence Academy will lead the design and implementation of Groupons Excellence Culture, which includes training, certification and organizing events under the Business Excellence umbrella, and drive initiatives that make excellence a habit with the Global Support and Operation teams. This role requires leadership and program management skills, facilitation of events, technology expertise on learning platforms, and extensive experience in designing and implementing operational excellence and process improvement trainings and orientation.

Job Description:

Identify, manage, and execute Lean Six Sigma, Kaizen, Project Management, Change Management Trainings and Events.

Collect Feedback, analyze and implement processes to optimize the training processes and workflows

Create frameworks on the various culture/capability building initiatives, assign ownership and create processes and reporting for on time delivery and execution

Create communication cycles and marketing content to brand the various initiatives under the Excellence Culture and Capability Building Program

Serve as a primary thought leader on the Excellence capability building strategy

Interface and collaborate with other areas of operations, including merchant services, editorial, scheduling, and others to identify training needs, design programs and measure efficacy of implemented trainings and events.

Salary:Not Disclosed by Recruiter

Industry:Internet/ Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Service Delivery Leader

Employment Type:Permanent Job, Full Time

Keyskills:Project Management, Lean Six Sigma, Program Management, Business Excellence, Business Process Improvement, Change Management, Operational Excellence, Operations, Kaizen, Capability Building.

Desired Candidate Profile

Total Experience- 14+ Years

Bachelors degree

5+ years experience in facilitating and managing Lean Six Sigma trainings and
events

Expert Knowledge of Lean Six Sigma Methodology

Master Black Belt certification required

Experience with building industry standard training content and learning
modules on Lean Six Sigma

Demonstrated training and mentoring experience on Lean Six Sigma Book of
Knowledge

Experience with process mapping and knowledge of process mapping tools
required (Visio, etc.)

Experience with statistical tools required (Minitab, SPC, Tableau, SQL, Excel,
etc.)

Experience within a call center environment preferred

Experience with reporting tools and dashboards a plus (Tableau, etc.)

Experience with change management a plus

PMP certification a plus 

Lean Six Sigma JOB-Quality Assurance/Quality Control Executive

Job Description:

Ororganization Accenture Strategy Travel: Expected Travel could be anywhere between 0-100% Position: Operations – Lean Six Sigma Analyst About Accenture: Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the worlds most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. About Capability Network: If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 2,000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations, Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide. Join the Capability Network and always have the backing of the established brand of Accenture to deliver large scale transnational change. Grow your career and experience a stimulating, fast-paced environment working with prestigious clients on diverse projects to solve significant business challenges. You will deliver lasting impact as you work as part of a highly specialized team, combining overseas client-site work with opportunities based locally, and contribute to high performance through continuous collaboration and knowledge sharing. Principal Duties and Responsibilities: A LSS Analyst will be responsible for coordinating, organizing and supporting execution of process improvements for our Clients. The project will be aligned to sustainable continuous improvement programs. An Analyst will be responsible for process led transformation using Lean Six Sigma techniques for internal or external clients. The person will probably lead a team of other Consultants and / or Analysts on engagements with clients to discuss and deliver Accenture’s Point of view and offerings under the OPT Practice. Conducting Assessment of client processes Training Accenture client employees in Lean Six Sigma methodologies Coaching employees of Accenture clients in problem solving techniques Executing lean program and six sigma projects for global clients Conducting organization level reviews of process improvement initiatives Providing training and mentoring support Black Belt candidates in Lean Six Sigma and Design for Lean Six Sigma, LSS for Service (Transactional) Processes, and Kaizen Events Delivering Executive training, Champion training and Green Belt training. Liaising with and advising clients across multiple industries at a mid to senior management level for large multi-location global organizations Develop, execute and maintain project work plan and budget for teams comprising upto 4-5 analysts Contribute to building the knowledge base of OPT Identifying opportunities to deliver service line’s Lean Six Sigma based continuous improvement offerings Experience: Experience :2 – 4 years Atleast 2 years in lean, six sigma, process excellence, business process mapping, continuous improvement, etc. Work experience in any of the Industries: Communication, Media, Transaction Processing (Preferably)
Salary:  Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Executive
Role: Quality Assurance/Quality Control Executive
Keyskills:  lean six sigma ,process excellence ,business process, mapping ,continuous improvement.

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Lean Six Sigma JOB- Process Excellence Manager

Designation Process Excellence Manager
Job Description Hi,

Please find the job criteria below.
Works with teams to create and deliver value at the lowest possible total cost
Creates flow through entire value stream through cross-functional collaboration
Develops a problem-solving culture where problems are made visible and fixed at the root cause
Engages in relentless pursuit of continuous improvement (seeks perfection)
Focuses on immediate actions and waste reduction
Creates learning organization
Understands how to recognize and articulate the implications of change or actions throughout the entire value stream (wing-to-wing systems impact)
Goes frequently to Gemba / the work site to understand and solve problems where they live, with the people who live with the problems every day
Understands not to be complacent with the current process
Practices and teaches fundamental problem solving (PDCA) to find problems, define them, fix them and keep them from coming back
Supports and leverages process for sharing best practices
8+ years experience with Lean and/or Six Sigma: ideally experience both working in a world-class organization and some experience building an organization in a division or start-up company
Fluent in Lean fundamentals: (e.g.) Lean Principles, Lean Leadership, Lean Tools, Kaizen and Hoshin-Kanri (Deployment Planning)
Fluent in Six Sigma Methodology
Green or Brown Field Start up experience a plus (must be comfortable dealing with ambiguity, creating structure and working in an fast-paced ever changing environment
At least 3 years leadership experience
BS /BE/B-Tech degree or better (Engineering, applied Statistics, etc. preferred)
MBA in Operations Management

Candidates interested can send their resumes to aakansha.pandey@olacabs.com..

The position is for Bangalore.

Desired Profile Please refer to the Job description above
Experience 4 – 9 Years
Industry Type Strategy / Management Consulting Firms
Role Quality Assurance/Quality Control Manager
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Education UG – B.Tech/B.E. – Any Specialization

PG – MBA/PGDM – Any Specialization

Compensation:  15,00,000 – 22,50,000 P.A
Location Bengaluru/Bangalore
Keywords Lean Six Sigma, PDCA ,Kaizen Process Excellence, Continuous Improvement, Root Cause, Problem Solving.
Contact Kavya Guwalani
ANI Technologies Pvt Ltd (Olacabs)

 

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Sr. Manager BPI (business Process Improvement)

Designation Sr. Manager BPI (business Process Improvement) – APAC – 1 Opening(s)
Job Description 1. Actively identify and take ownership of process improvement and automation opportunities within the designated region utilising proven process improvement techniques such as Lean Six Sigma, Business Process Management Systems and robotic process automation.
2. Establishing and maintaining BPMS and BPI way of working within APAC.
3. Appropriately using PMO tools and metrics to coordinate projects and track progress and ROI.
4. Conduct Kaizen workshops and ensure the associated agreed action points are implemented in a timely manner.
5. Developing BPI leaders within his/her region to be proficient in facilitating Kaizens, committed to the identification and execution of process improvement opportunities.
6. Proactively monitor business performance / operating results within the region against plans and objectives, taking adequate steps to ensure shortfalls in BPI Initiative performance are corrected.
7. Leading assigned projects or initiatives as agreed with the Vice President BPI & Process Automation.
8. Effective delivery of BPI communication relating to strategy, activities and performance.
9. Ensuring BPI Activities are aligning globally and regionally in their region.
10. Manage resources effectively to ensure quality, consistency, cost effectiveness and excellence of service.
11. Engage and collaborate with teams within the region to create and maintain a continuous improvement culture.
12. Implement on-going Management Information reporting and metrics within the region.
Desired Profile Please refer to the Job description above
Experience 7 – 12 Years
Industry Type IT-Software / Software Services
Role Head/VP/GM-Quality Assurance & Quality Control
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Education UG – Any Graduate – Any Specialization

PG – MBA/PGDM – Any Specialization

Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

Compensation:  30,00,000 – 40,00,000 P.A
Location Hyderabad / Secunderabad, Pune
Keywords Lean Six Sigma, Kaizen Continuous Improvement, Business Process Improvement ,Business Process Management, Management Systems, Process Automation, BPI Business process improve,
Contact Mr./Ms.
ADP Pvt Ltd

 

5

OPEX Quality

Job Description:

The primary function of this position is to provide overall leadership for Quality and Operational Excellence within the site. The key responsibilities include driving the Strategic Quality Plan at the operational level, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Operation Excellence practices .Other responsibilities include development of short and long range strategic business plans for the site to align resources to meet future customer needs and drive superior operating results.

Essential Functions:

Deploy quality plan at the operational level in conjunction with the Operational Excellence group to provide overall quality leadership to the site.
Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention.
Guide, direct, maintain and monitor all activities associated with the successful application Operational Excellence
Manage the Quality and Lean Six Sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements.
Implement systems and processes that deliver improvement toward 100% conformance to customer requirements.
Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/ defects in critical business processes.
Build relationships with other Division and Corporate resources in order to support identification, review, prioritization and execution of key improvements opportunities/ projects to drive results
Provide a leadership role, must be capable of leading their organization on a continuous journey of sustained improvement. Support continuous improvement efforts to meet and exceed customer requirements in a fast paced environment.
Ability to motivate, counsel, and constructively deal with people at all .

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: Production, Manufacturing, Maintenance
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager

Keyskills: development functions, metrics standards, continuous improvement, opex operational excellence, regulations, lean six sigma.

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Manager – Black Belt

Job Description:

  • Identify, Lead and Mentor Lean Six Sigma / Process Improvement projects and act as a change agent
  • Drive high impact projects by working closely with customers and internal stakeholders. Project manage key initiatives for the customer
  • Systematically identify, gather, and analyze pertinent information to develop & accomplish project goals (e.g., reduce risk/cost, improve productivity/profitability).
  • Apply LEAN, Six Sigma tools/functional knowledge to improve process capability and eliminate defects.
  • To monitor and track quality project plan implementation to ensure desired outcomes.
  • Responsible for leading Process Excellence Initiatives in the assigned business accounts which includes Lean Six Sigma project execution, business process consulting, SLA review and reporting, financial analysis, Innovation engagement and support and Cost optimization Initiatives (COI) management and tracking
  • Work with Business Units to ensure achievement of SLA targets and understand the business and customer needs
  • Development of executive performance dashboards and alerting operations wherever the trends are going in the negative direction
  • Coach & mentor other people to drive Lean Six Sigma DNA through GB & Lean Projects.
  • Actively participate in Lean Six Sigma education through summits, monthly chronicles and Facilitate / Lead Lean Six Sigma training programs

Salary: Not Disclosed by Recruiter
Industry: Other
Functional Area: Other
Role Category: Other
Role: Other
Keyskills: Lean Six Sigma ,Process Improvement ,six sigma black belt.

Desired Profile

  • Graduate or Post Graduate with minimum 8 -12 years (ITES / BPO preferred) of progressively responsible experience driving quality or process excellence applying Lean Six Sigma methodology
  • Must be a Certified Six Sigma Black Belt, Lean Master Certification is desirable
  • Lateral thinker, must be able to analyze information from a variety of sources and correctly identify issues& their causes
  • Proven strong communication and interpersonal skills. Ability to communicate effectively to different audiences.
  • Ability to interact directly with the client and actively participate in project reviews
  • Extreme attention to detail and strong problem solving skills
  • Ability to work cross-functionally and interface with other departments to get a problem resolved.
  • Ability to work with deadlines in a fast paced environment
  • Strong work ethic, self-driven and flexible with working hours
  • Leadership skills Ability to lead from front
  • Ability to work well both independently and as part of a team
  • Must be able to work with and influence people at all levels
  • Strong time management skills and ability to work under pressure with challenging deadlines
  • Strong planning, delegation and organizational skills

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Manager – Quality

Job Description:

Position: Manager Quality
Job Location: Noida
Shift Timings: 9 AM to 6 PM
Qualification: Any graduate
Experience: Minimum 2 year experience in AM/ TL profile & 5+ years in service industry

Position Description:
The Position Holder is expected to lead a team of Quality Analysts, and audit different checkpoints in the entire customer life cycle. H/She will be responsible to highlight defects, areas of improvement on a regular basis. H/She will be responsible for meeting various stakeholders and identify and implement action plans basis the audit findings.

Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes
Act as a Change Agent and work closely with Operations to optimize Customer Value in multiple client engagements
Should liaison with the Process Heads / Client to Identify Opportunity Areas & Prepare and Implement Improvements
Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
Ensuring Internal and External Quality metrics are being met
Problem solving and developing innovative solution
Assisting Special Projects and performing other duties as assigned
Driving ROI / Value Added approach
Manage the Quality Team and allocate responsibilities
Conduct regular Audits and Checks on the team and Quality Assurance
Maintain Schedule of the daily routine, Prepare MIS and other reports

Knowledge & Skills:
Strong engagement, communication, presentation and inter-personal skills
Should have good documentation skills Word, Excel, Power Point & Visio
Six Sigma Green Belt Trained/ Certified

Attitude & Behavior:
Ability to work with big/emerging and established brands
Goal oriented relentless hunter
Ability to wear multiple hats- sales/service/retention
Experience:
Minimum 2 year experience as AM/ TL Quality, and overall 5+ years in service industry.

Qualification:
Graduate/MBA
Salary: INR 6,00,000 – 10,00,000 P.A
Industry: Internet / Ecommerce
Functional Area: Production, Manufacturing, Maintenance
Role Category: Quality Assurance/Quality Control Manager

Role: Quality Assurance/Quality Control Manager

Keyskills: Quality Management ,Transaction Quality, Call Audit ,Team Management, Black belt, Lean Six sigma ,Six sigma.

lean-six-sigma-black-belt-250x250

Manager – Black Belt

Job Description:

  • Identify, Lead and Mentor Lean Six Sigma / Process Improvement projects and act as a change agent
  • Drive high impact projects by working closely with customers and internal stakeholders. Project manage key initiatives for the customer
  • Systematically identify, gather, and analyze pertinent information to develop & accomplish project goals (e.g., reduce risk/cost, improve productivity/profitability).
  • Apply LEAN, Six Sigma tools/functional knowledge to improve process capability and eliminate defects.
  • To monitor and track quality project plan implementation to ensure desired outcomes.
  • Responsible for leading Process Excellence Initiatives in the assigned business accounts which includes Lean Six Sigma project execution, business process consulting, SLA review and reporting, financial analysis, Innovation engagement and support and Cost optimization Initiatives (COI) management and tracking
  • Work with Business Units to ensure achievement of SLA targets and understand the business and customer needs
  • Development of executive performance dashboards and alerting operations wherever the trends are going in the negative direction
  • Coach & mentor other people to drive Lean Six Sigma DNA through GB & Lean Projects.
  • Actively participate in Lean Six Sigma education through summits, monthly chronicles and Facilitate / Lead Lean Six Sigma training programs

Salary: Not Disclosed by Recruiter
Industry: Other
Functional Area: Other
Role Category: Other
Role: Other

Keyskills: Lean Six Sigma, Process Improvement, six sigma black belt.

SixSigmaBlackBelt

Remote Management Center (RMC) Team Supervisor

Job Description:

As Remote Management Center (RMC) Team Supervisor you will be accountable for the management of a FME team located in Bangalore, with the primary objective to ensure the delivery of high Quality of Support Services at an effective Cost level in order to support MS Business through an enhanced Customer Experience and the generation of Services Revenues Growth.

You will be part of the EMEA CS Managed Print Tower and your primary mission will be to drive required transformations allowing to achieve a differentiated Client Experience with targeted Efficiency Gain through a robust Quality Management, a solid Operational Excellence and the development of key Talents within the organization.

Job specifics/responsibilities:

Operations Management

Plan, direct and monitor the operational activities of the sub-team/s

Accountable for achieving the performance, quality and efficiency targets of the operation. Present performance and action plans in customer reviews.

Ensure that appropriate RMS process and tools are leveraged to manage and optimize operational performance, in collaboration with account teams, AMS and APJ counterparts.

Provide guidance on RMS process improvement and recommend changes in alignment with MS business tactics and strategy for area of responsibility

Responsible for the business transitions and transformation within the operation

Develop RMS capability for continuity of operations

Key Competencies:

Leadership skills in a complex cross-functional environment allowing to manage Business Operations in a multi-cultural & international environment

Demonstrates business acumen, understanding of organizational strategy, and successful experience managing all aspects of cross-business unit programs, including communicating with internal and external stakeholders and directing large teams of resources.

  • Ability to drive changes across functions.
  • Excellent verbal and written communication skills, including negotiating and influencing skills (internal & external customers and partners)
  • Demonstrates thorough knowledge of industry drivers relating to Total Customer Experience (TCE)
  • Commits and delivers with integrity, transparency & quality
  • Demonstrates urgency, taking thoughtful risks
  • Strives for continuous improvement & quickly adapts to changes
  • Values and develops employees to be highly successful
  • Makes timely decisions & takes action
  • Keeps it simple, lean & efficient
  • Acts as a trusted partner, providing relevant advice
  • Integrates innovation and quality to fulfil customer needs
  • Puts Employees first in One Team to create business value

Education & Qualification:

 

  • Bachelor’s or Master’s degree
  • Proven People Management Abilities
  • Knowledge about Lean Six Sigma DMAIC Methodology
  • ITIL foundation, processes & tools knowledge
  • Knowledge of relevant HP competition & Market Trends
  • 1 year of professional experience on relevant position

 

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