PAYTM HIRING FOR QA@NOIDA (NON_TECHNICAL)

JOB DESCRIPTION

Currently we are hiring for QA for our Noida location office.

In case you are interested, kindly share your resume at sheetal.mohata@paytm.com
PFB the JD for your reference :
Eligibility Criteria for Quality Analyst :

Should have good communication skills

Good Excel Knowledge

Six Sigma Green Belt certified will be an added advantage.

Logical Approach required.

Experience should be more than 2 years in Quality domain.

Should be QA on papers.

Candidate must be able to work on Process Excellence Part as well.

Open for rotational shifts and week offs.

Need to sit at Partners end as well as per requirement.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Key Skills :Six Sigma,Green Belt,Process Excellence,Quality Analysis,Communication Skills.

Consultant – Lean Six Sigma (black Belt)

Job Description

Job Description

Job Title: Consultant/Sr. Consultant – Lean Six Sigma
Trainer & Consultant (Green Belt/Black Belt)

Roles & Responsibilities:

– Undertake Lean Six Sigma Green Belt and Black
Belt trainings


Manage presentations and technical queries for
clients


Drive projects at clients end. Should be able
to guide teams from clients in BPO, IT/ITeS or manufacturing sector. Provide
coaching to clients team


Manage the client relationship end to end


Develop, update and maintain curriculum for
training (Lean, Yellow Belt, Green Belt & Black Belt). Standardize industry
specific module


Communicate complex ideas clearly and concisely
and ability to facilitate to a variety of audience and levels of leadership

Qualification:


Bachelors Degree required


Lean Six Sigma Black Belt certified (Master
Black Belt Certification preferred)


5 + years of experience in Lean Six Sigma field


Should have handled and guided Lean Six Sigma Green belt projects (Black belt projects will get preference)


Experience in BPO, IT/ITeS or Manufacturing industry


Masters/Advanced course in statistics preferred


2+ years of experience in developing modules for
training and delivering projects (Lean, Yellow Belt, Green Belt, Black Belt)


Strong oral and written communication skills


Strong interpersonal and leadership skills

– Willingness to travel approximately 70-75%

– Willingness to relocate any of the locations (Delhi/NCR, Mumbai, Chennai,Kolkata, Hyderabad)

– Moderate to advanced Minitab MS Project, Excel,Visio, PowerPoint and SharePoint skills

Salary: Not Disclosed by Recruiter
Industry: Accounting / Finance
Functional Area: Analytics & Business Intelligence
Role Category: Analytics & BI
Role: Data Analyst
Employment Type: Permanent Job, Full Time
Key skills: BPO,ITES,Black Belt,Green belt, Minitab, Visio, Business advisory, Lean six sigma, Six sigma black belt, Six sigma green belt.

GM BUSINESS EXCELLENCE – LEAN SIX SIGMA BLACK BELT- DIGITAL SERVICES

JOB DESCRIPTION

Location: Hyderabad
Level: General Manager
Designation : Business Excellence Advisory Manager
Role: Operation Excellence Leader
Domain : Digital Services / E Commerce / Digital Portal 

Mandatory requirements: 

– Functional experience – Drive improvement initiatives through teams
– Experience in driving automation projects. (preferably not limited to opportunity identification)
– Domain knowledge is an added advantage
– Team leading experience
– Leadership presence

Preferred Skills

– Six Sigma Master Black Belt with good knowledge of Lean practices / Robotics / AI / ML
– Strong Knowledge of Quality Principles and Techniques essential
– Needs to have worked in a BPO – Operational Excellence (or similar) function
– Certification in Lean and other quality practices added advantage
– Strong communication and presentation skills

Position Objectives

1. Drive Improvement projects on processes to improve
– Productivity
– Improve SLA performance

2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global project in OE
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites
6. Acts as a mentor to Six Sigma and Lean projects for his influence

Relevant exp

– 10 to 14 years of relevant experience and 14-18 yrs of overall experience

Salary: Not Disclosed by Recruiter
Industry: Advertising / PR / MR / Event Management
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills: lean six sigma, master black belt, operations, business excellence, operational excellence, opportunity identification ,lean black belt, green belt.

Six sigma black belt JOB-Quality Assurance & Quality Control

Job Description

Job Responsibilities:
Coordinating with Delivery Managers, Customer Leads, Project Managers and other stakeholders and identifying the process improvement opportunities
Provide Training and quality support, development of metrics and dashboards in line with customer requirements

-Ability to lead a team of Managers to drive Quality across voice and data processes

– Standardize and deploy key components of Transaction Monitoring framework across all processes and sub queue

– Drive robust action planning and interventions to meet and exceed client metrics

– Strengthen Transaction monitoring and quality management processes/framework to improve functional performance

– Should have experience in managing Clients at various hierarchy levels to effectively understand and deliver on client expectations

– Ability to get out of the box ideas and Process Improvement Initiatives in the process

– Should drive Process Control & Compliance in addition to managing Audit requirements

– Should ensure Knowledge consistency

– Should have influential, collaborative and influencing skills

– Strong interpersonal skills to manage client expectations/engagements effectively

– Strong Process Knowledge and Compliance to Multiple Audit Postures

– Drive culture of continuous improvement

1. Helping and mentoring Lean and Six Sigma trainees in closing their projects and ensuring organizational benefit
2. Coordinating with different stakeholders and ensuring logistics for different capability enhancement programs
3. Consulting/ helping client organization in strategy development for process excellence, execution of projects and capability build up exercise
4. Program management of high impact organization wide program for IGT and for clientsQualifications:
Candidate must possess at least a Bachelor’s/College Degree in Statistics or any field
Professional Experience: At least 8 years in Managing Transactional Quality for BPO
Certified & Trained on Black Belt (Green Belt certification is MUST, Black Belt certification is desirable)
Demonstrated success in Transactional Quality

Exposure to different improvement frameworks like Six Sigma, Lean

Thorough knowledge of MS office tools like Power point and awareness of BI tools such as SPSS, project, excel are critical for the job

Strong communication & facilitation skills

Strong analytical skill- ability to work with huge volume of data using statistical tools

Flexible approach to tackling projects

Good team player

Good Presentation skills

Drive continuous improvement program across processes

Analysis of utilization, efficiency and available data for the process

Undertake detailed process improvement studies and up skills the team members

Experience in International BPO
Experience in the travel domain preferred
Flexible to work in any shift
Knowledge of GDS/CRS (Reservations/Ticketing/Fares) is preferred

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills:

Transactional Quality, Black Belt, Lean Six Sigma, International BPO, Process Improvement, Initiatives, Green Belt,

Six sigma green belt JOB-Associate/Senior Associate -(NonTechnical)

JOB DESCRIPTION

Currently we are hiring for QA for our Noida location office.

In case you are interested, kindly share your resume at sheetal.mohata@paytm.com
PFB the JD for your reference :
Eligibility Criteria for Quality Analyst :

Should have good communication skills

Good Excel Knowledge

Six Sigma Green Belt certified will be an added advantage.

Logical Approach required.

Experience should be more than 2 years in Quality domain.

Should be QA on papers.

Candidate must be able to work on Process Excellence Part as well.

Open for rotational shifts and week offs.

Need to sit at Partners end as well as per requirement.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Key Skills

Six Sigma,Green Belt, Process Excellence, Quality Analysis.

Lean Six sigma JOB- Assistant Manager

Job Description

Position Description:
The Position Holder is expected to audit and analyze calls to identify the compliance and improvement areas. S/He should be able to identify trends, deliver feedback and prepare reports weekly and monthly. The position holder is expected to run calibration with vendor and chalk out action plan accordingly.

Job Summary:
Identify issues and challenges, lead/facilitate improvement projects, measure and validate project results, and facilitate successful implementation of all facets of process improvements or changes identified
Execute a data-driven, statistical approach to problem solving, including gathering, analyzing and reporting data
Enable stable operations by defining appropriate metrics to gage processes performance and by deriving actionable insights
Drive Lean Six Sigma culture in the organization through various lean six sigma trainings
Presenting project analysis and findings to senior leadership to obtain the approval, funding and other requirements to resolve the issue

Knowledge:

Experience in usage of Six Sigma Tools, viz., Process Mapping, FMEA, GAGE R&R, Process Capability, Cause Effect Analysis, Pareto Analysis, Correlation & Regression Analysis, Hypothesis Testing, Control Charts, etc
Excellent command over MS Visio, Excel, Word, PowerPoint etc.

Skills:

Exceptional written, verbal communication skills.
Excellent presentation skills
Hands on Experience on Statistical tools Minitab
Report Management Skills

Experience:
1 to 3 years experience in Green belt /Process Improvement Role
IT/ITes background

Qualification:
Graduate/MBA from preferably business related discipline.

Salary: INR 2,00,000 – 4,00,000 P.A.
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:

Lean Six Sigma, Excel, Operations, R, Process Improvement, Green Belt, Process Mapping, Pareto Analysis, Control Charts, Presentation Skills.

Opening for Quality Analyst in Procurement / Order Management

Job Applicants: 47Job Views: 189
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Job Description

Job Description

Excellent Opening for – Quality Analyst in Order Management / Procurement Experience – Please walk in with your Updated Resume and below are the Project details:

Criteria’s Required:

* Resources to have experience as Quality Analyst in Order Management/Procurement
* Experience with SAP will be an Added Advantage
* Resources should have at least 12-18months experience in Quality role being performed
* Any graduates without Arrears’
* Should be comfortable for Night Shifts
* Immediate Joiners (Maximum 15days Notice)

* Work Location : Sholinaganallur, Chennai

Roles and Responsibilities:

In addition to the requirements listed above, Customer Service personnel shall have the following skills:

* Knowledge & Customer Service Experience in Quality – Order Management / Logistics/ Procurement
* Six Sigma – Yellow and Green Belt Certification
* Import & Export specialist (Preferred)
* Ability to make decisions independently within their role regarding unique and/or complex situations, and to resolve issues appropriately to achieve a desired result or impact
* Ability to recognize when additional input is required.
* To effectively address unique and/or complex situations.
* Ability to work independently in a fast & performance based environment to accomplish with Customer expectations with minimal supervision ensuring high levels of customer satisfaction
* Decent oral and written communication skills.
* Fluency and comprehension in spoken and written English.

Interview Details:

* Walk in Date : 16th, 17th and 18th April 2018

* Walk in Time : Between 10am – 1pm

* Walk in Venue : HCL Technologies, No.107, WSS Towers/Navins Towers 1st floor, Harris Road, Pudupet, Mount Road – Land Mark – Near Casino Theatre / Pudupet Police Booth – Chennai – 600002

* Contact HR : Vaseem

* Mandatory Note: Please mention as Vaseem – Quality Analyst on top of your resume without fail
Salary: INR 1,75,000 – 2,75,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills: Green Belt, Six Sigma, Customer Satisfaction, Quality Analysis, Order Management, Customer Service, Communication Skills, Written Communication, Quality qc, quality control, quality assurance, quality analysis.

Lean six sigma JOB- Quality Assurance/Quality Control Manager

Job Description

Quality DNA (Training & Certifications)
Working with Leadership, Business Champions and/or functional managers, to select and prioritize projects aligned with business goals
Drive various improvement projects
Provide project leadership includes identifying opportunities, defining and financially justifying projects,
Support in developing Lean Six Sigma implementation plan and develops project team members in the implementation of Six Sigma methodologies.
Conduct Yellow Belt/Green Belt etc. training sessions
Coach/mentor improvement project leaders and develop highly successful teamsto increase their Six Sigma problem solving and process improvement skills
Experience facilitating Kaizen, 5S and Ideation program
Coordinating and prioritizing Lean Six Sigma project activities with all functions New Business, Underwriting, Policy Owner Services, Claims Administration, Distributor Services, and Customer Services etc.
Conduct ongoing project reviews (weekly/monthly) with all Green Belts & project owners.
Lean Six Sigma Tools, aiding in project documentation and guiding through the Certification process.
Drive Good Idea program, an innovation program, to collate ideas and drive implementation with respective stakeholders

Qualification
Graduate/Post Graduate
Black Belt Certified
desired:
ISO Lead Auditor Certification
CMMi SVC Practitioner
COPC Practitioner

Experience
4 -6 years experience as Black Belt
Executed at least 2 -5 project
Experience in conducting Six Sigma Training

Salary: INR 8,00,000 – 13,00,000 P.A.
Industry: Insurance
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Employment Type: Permanent Job, Full Time
Keyskills: Lean Six Sigma, Process Improvement, Quality Management, Certified Black Belt, Kaizen, Green Belt, Training, CMMI, ISO, Six Sigma Implementation.

AM (voice Quality) (pcmm & CMMI Level 5 co.) (noida)

Job Description

1. Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer.
2. Perform analysis of query/call listening results in line with customer objectives to develop business cases.
3. Compile analysis results and create presentations.

Salary: INR Free cab Facility, Subsidized Meal and Mediclaim
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Assistant Manager/Manager-(NonTechnical)
Keyskills: Voice, Quality, Six Sigma, lean, green belt, kaizen, assistant manager, team manager.

URGENT OPPORTUNITIES – BUSINESS EXCELLENCE

JOB DESCRIPTION

Qualification Relevant exp Preferred Skills Position Objectives
Minimum Graduate
12 – 15 years of relevant experience – 14-20 yrs of overall experience F&A Domain expert- PTP, RTR or OTC
Excellent knowledge of tools and technology in the F&A Domain
Six Sigma Green Belt with good knowledge of Lean practices
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Capability/Operational Excellence (or similar) function
Strong communication and presentation skills 1. Drive Standardization projects with underlying technology drivers to improve
a. Productivity
b. Improve SLA performance
2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global projects in building new tools to drive process led transformation
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites

Salary: INR 22,50,000 – 37,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: Analytics & Business Intelligence
Role Category: Senior Management
Role: Head/VP/GM – Analytics & BI
Keyskills: Six Sigma, OTC, Operations, People Management, Operational Excellence, Business Excellence, Green Belt, Presentation Skills.