Assistant Manager / Manger – Quality Control

Job Description:

The Assistant Manager/ Manager – Quality Control is responsible for (i) Achieving the quality objectives of the organization across all the functions; (ii) Identifying, deploying and ensuring potential improvement opportunities for process enhancement; (iii) Designing and implementing effective functioning of Six Sigma and applicable Lean strategy and (iv) Demonstrating the practical applicability of Six Sigma to Legal Process Outsourcing by deriving results.

Job responsibilities:

Following are the job responsibilities:

A. Achieving the Quality Objectives

Work with the senior management to achieve the Quality objectives across the organization.

Improve/design the processes from time to time in line with the emerging industry scenario.

Implement Quality Control activities across the projects to sustain/improve quality and productivity.

Strategizing and implementing appropriate Quality controls.

Evaluate the controls from time to time.

To be a part of change management and process improvements continuously.

B. Six Sigma and Lean

Align Six Sigma initiative and project objectives to business strategy and prioritize improvement in projects accordingly.

Provide support during project selection, scoping, implementation and reviews to ensure effective progress.

Partner with Process Owners to derive results

Act as change agent to instill Six Sigma and Lean culture throughout the Organization

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Assistant Manager/Manager-(NonTechnical)
Role: Assistant Manager/Manager-(NonTechnical)
Keyskills: Lean ,Quality Control, Management Six Sigma ,quality ,quality control ,quality assurance ,quality manager.


Senior Manager – Delivery Excellence (certified Six Sigma Black Belt)

Job Description:

He/ She should be certified in Six sigma black-belt

Should have been in the role of six-sigma process improvement supporting process improvement Lean sigma project implementation for minimum 4 years

Should have worked in BPO Operations earlier in back-office processes (not voice)

Should have good understanding of Lean sigma concepts and be able to delivery six-sigma and Lean trainings to Operations team-members

Should have good facilitating and communication skills and be able to interact with managers and delivery heads to drive the process improvement program.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager
Keyskills: Delivery assurance


Manager Operations Excellence

Job Description:

Facilitate & drive quality and continuous improvement initiatives across processes. Drive the operational Excellence culture across the floor.
1.OpEx initiative
OE projects using Six Sigma, Lean for client impact.
Driving an operational Excellence culture across the floor
Employee Suggestion Program for improvements.
Responsibilities/ Authorities
Manage Quality initiatives with emphasis on continuous improvement in operating results and strengthening of underlying processes for the Site.
Oversee the design, development of quality related initiatives and ensure quality measures are aligned with overall Business objectives.
Support business and functional team to achieve quality objectives.
Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.
Imparting advanced training to personnel on quality related initiatives to percolate quality across the organization and building a Quality Culture.
Motivate and mentor team members in managing their personal and professional goals
Support Quality Lead in Integrating Quality & Continuous Improvement initiatives with other cross-center initiatives such as BPO blueprint, Service Management etc
Support Quality Lead in tracking the progress against Organization and engagement objectives and ensure completion of Balanced Score card
Support Quality Lead in driving the Employee Suggestion Program
Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) & drive productivity score of the assigned project on a regular basis
Work with Service Delivery Leads/ Functional Leads to optimize the quality of the assigned projects by recognizing, enhancing and sharing quality best practices
Carry out quality audits and ensure that the quali

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager
Keyskills:   six sigma ,bpo ,functions, service management ,oe ,tracking, continuous improvement ,opex ,operational excellence.


Am/manager-process Excellence/quality/six Sigma Black belt

Job Description:

Responsible for handling process excellence/ quality / process improvement / operations excellence / process transformation / re-engineering initiatives for the global investment banking/asset management processes.

Using Lean Six sigma methodologies
Six sigma black belt certification is a must.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: Other
Role Category: Other
Role: Other


Designation Manager – Accounts Payable – Offshore Accounting – 1 Opening(s)
Job Description Whats in it for you?

Being a position that falls in the middle level of management, the role itself is an exciting mix of operational delivery and an opportunity to explore the leader in you. We strongly believe in freedom of operation and that clearly reflects in our modus operandi. Apart from holding the team assigned the role gives an immense opportunity to learn the practical aspects of P2P and people and client handling which is very important in building a successful career.

This role also gives an exposure to work on various ERPs and demonstrate the ability to manage day to day challenges of operation.

Accounting concepts & Processing:


  • Required to be an expert of accounts payable and should have exposure to all the sub processes of AP (Invoice Processing, Vendor Management, Reconciliation, Expense claims etc.)
  • Clear understanding of taxation relevant for the process
  • Good understanding of all legal and statutory requirements of AP and AR process
  • Comfortable working on excel and other MS-Office tools
  • Hands on experience on working on any ERP e.g. Oracle, SAP, Tally etc.
  • Hands on experience in working in process with a well designed workflow structure
  • Exposure to designing and preparing various MIS reports
  • Experience in handling various audits e.g SAS, ISO etc.
  • Exposure to Lean, Six Sigma and other quality concepts. Practical experience of implementation of these concepts would be an added advantage
Desired Profile  A dynamic personality and a passion to constantly improvise technology to suit the organizations needsA B.Com/M.Com/MBA degree along with prior exposure of 7  8 years in managing AP/AR processes

A flair for leading a team and bringing about the best in people (minimum 5 years prior experience)

The drive to bring about change and a desire to constantly look for ways to use technology to derive efficiencies.

An ability to understand the organizations goals and objectives and link them with the deliverables of the assigned function, in addition to overseeing delivery and operations

Crossed the boundaries of operational delivery and stepped into the space of organizing, planning and development  if you relate to this, what are you waiting for? Please apply!



Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you!

Experience 8 – 13 Years
Industry Type Accounting / Finance
Role Operations Manager
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Education UG – B.Com – Commerce

PG – M.Com – Commerce, MBA/PGDM – Finance

Doctorate – Doctorate Not Required

Compensation:  Not disclosed
Location Pune
Keywords Accounts Payable Invoice Processing Auditing Reconciliation MIS Reporting
Contact Jyoti Kumari
SKP Business Consulting LLP
VEN Business Centre
Survey No 135/1
Baner Pashan Link Road, Pashan
PUNE,Maharashtra,India 411021


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