Manager Operations Excellence

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Job Description


Facilitate & drive quality and continuous improvement initiatives across processes. Drive the operational Excellence culture across the floor.


1. OpEx initiative

OE projects using Six Sigma, Lean for client impact.

Driving an operational Excellence culture across the floor

Employee Suggestion Program for improvements.


Manage Quality initiatives with emphasis on continuous improvement in operating results and strengthening of underlying processes for the Site.

Oversee the design, development of quality related initiatives and ensure quality measures are aligned with overall Business objectives.

Support business and functional team to achieve quality objectives.

Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.

Imparting advanced training to personnel on quality related initiatives to percolate quality across the organization and building a Quality Culture.

Motivate and mentor team members in managing their personal and professional goals

Support Quality Lead in Integrating Quality & Continuous Improvement initiatives with other cross-center initiatives such as BPO blueprint, Service Management etc

Support Quality Lead in tracking the progress against Organization and engagement objectives and ensure completion of Balanced Score card

Support Quality Lead in driving the Employee Suggestion Program

Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) & drive productivity score of the assigned project on a regular basis

Work with Service Delivery Leads/Functional Leads to optimize the quality of the assigned projects by recognizing, enhancing and sharing quality best practices

Carry out quality audits and ensure that the qualit

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager

Lean,Operational Excellence ,Operations Management ,Service Delivery ,Continuous Improvement ,Quality Initiatives, Six Sigma, Balanced Scorecard ,Service Management, Quality Audit

Desired Profile

Education:UG -Any Graduate – Any Specialization
PG – Any Postgraduate – Any Specialization
Doctorate – Doctorate Not Required

Contact Details

Recruiter Name:HR

Contact Company:Accenture

Telephone:Not Mentioned

Reference Id:J3247