SENIOR BUSINESS PROCESS IMPROVEMENT MANAGER | GROUPON | BANGALORE

Job Description

The Senior BPI Manager Excellence Academy will lead the design and implementation of Groupons Excellence Culture, which includes training, certification and organizing events under the Business Excellence umbrella, and drive initiatives that make excellence a habit with the Global Support and Operation teams. This role requires leadership and program management skills, facilitation of events, technology expertise on learning platforms, and extensive experience in designing and implementing operational excellence and process improvement trainings and orientation.

Job Description:

Identify, manage, and execute Lean Six Sigma, Kaizen, Project Management, Change Management Trainings and Events.

Collect Feedback, analyze and implement processes to optimize the training processes and workflows

Create frameworks on the various culture/capability building initiatives, assign ownership and create processes and reporting for on time delivery and execution

Create communication cycles and marketing content to brand the various initiatives under the Excellence Culture and Capability Building Program

Serve as a primary thought leader on the Excellence capability building strategy

Interface and collaborate with other areas of operations, including merchant services, editorial, scheduling, and others to identify training needs, design programs and measure efficacy of implemented trainings and events.

Salary:Not Disclosed by Recruiter

Industry:Internet/ Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Service Delivery Leader

Employment Type:Permanent Job, Full Time

Keyskills:Project Management, Lean Six Sigma, Program Management, Business Excellence, Business Process Improvement, Change Management, Operational Excellence, Operations, Kaizen, Capability Building.

Desired Candidate Profile

Total Experience- 14+ Years

Bachelors degree

5+ years experience in facilitating and managing Lean Six Sigma trainings and
events

Expert Knowledge of Lean Six Sigma Methodology

Master Black Belt certification required

Experience with building industry standard training content and learning
modules on Lean Six Sigma

Demonstrated training and mentoring experience on Lean Six Sigma Book of
Knowledge

Experience with process mapping and knowledge of process mapping tools
required (Visio, etc.)

Experience with statistical tools required (Minitab, SPC, Tableau, SQL, Excel,
etc.)

Experience within a call center environment preferred

Experience with reporting tools and dashboards a plus (Tableau, etc.)

Experience with change management a plus

PMP certification a plus 

Lead Project Management/ Project Manager

Job Description

Working with a cross functional team (product management, project management, development, QA, documentation, support)
Product development lifecycle experience from concept development through to robust product delivered to market.
Work with functional team leads to develop project plans and track through the release cycle
Work with functional team leads to identify potential risks pro-actively, mitigation plan and communicate appropriately
Status, risks and challenges reporting
Bringing in process to better product deliverables and ensure defined processed are followed at the project team level
Reviewing programs at regular intervals and ensuring that review happens at all levels in the project teams.
Appraise the client with appropriate status report Resolve Escalation in a timely manner and appraise senior management.

Skills:
8+ years IT experience with the last four years in project management.
Strong Personality and Excellent communication and interpersonal skills.
Engineering/MCA background.
Must have Strong PDLC knowledge and background
Must have Scope management, Estimation, Planning, Release Management experience
Must have Strong Process orientation.
Must have Experience in managing project status, risk and metrics
Nice to have – PMP Certification

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Project Management
Role: Project Manager-IT/Software
Employment Type: Permanent Job, Full Time
Keyskills: Project Management,PMP, Scope Management. PMO, Metrics, Release Management, Mitigation, Product Management,Product Development, Senior Management.

Esm-delivery Lead

Job Description

Job Description

Manage an embedded automotive project that follows Agile Lifecycle, comprises a team of 20+ people while ensuring timely deliveries with excellent quality.

Also play the role of Scrum Master for a Global scrum team of 6 -8 Members

Special focus on managing stakeholders expectations, Project Goals, Team building, Competency Development and accurate timely reporting.

Delivery Lead should be Proactive, Motivational and Capable of leading team technically.

Skills Expected:

1. Should have strong project management fundamentals with 3-5 years of managing a medium size project. PMP, CSM certification would be an added advantage.

2. Should have background of Automotive Embedded Development, be strong in Embedded electronics and C.

3. Good Communication and Inter-personal skills with ability to motivate the team

4. Able to define and deploy processes, new tools to ensure efficient SW development

5. Experience of being part of a Agile Project would be an added advantage.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Embedded, EDA, VLSI, ASIC, Chip Design
Role Category: Programming & Design
Role: Team Lead/Technical Lead
Employment Type: Permanent Job, Full Time
Keyskills: Project Management,CSM,PMP,Scrum Master,Agile,CCompetency Development,Team Leading, Team Building,Embedded Development.

Business Intelligence Technical Program Manager

Job Description

 Experience required: 12 to 18 years         Handle large teams at offshore and onsite effectively coordinating the core activities and ensuring timely delivery of the multiple projects and service lines.

Experience in working and/or managing BIDW environments

Experience in working and/or managing ETL tools – Informatica/Data Stage and BI tools – Qlik/Power BI/COGNOS is preferable.

Experience in planning and conducting governance calls to monitor program health, keeping customer up-to-date.

Act as a single point of contact for Contracts, Finance and Resources.

Agile SCRUM master and PRINCE 2 / PMP certification is preferred.

Capability to handle services delivering Infrastructure as a Service, Software as a Service and Platform as a Service.

Experience in ITIL based Service Management to ensure Standard Service processes for IM, SR, PM, KM are followed in each of the Service Lines.

Experience in reviewing Risks & Issues identified by Service Managers and mitigating and solving escalations with urgency and determination.

Experience to review estimation and cost for changes, projects and new service.

Experience in capturing requirements for new services or major service modifications and agree service level targets with customer.

Support Sales and engagement team in responding to RFPs from Solution to commercials

Experience in new age digital technologies

Experience in identifying opportunities within account and prepare Proactive Proposals

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Senior Management
Role: Program Manager
Employment Type: Permanent Job, Full Time
Keyskills:ITIL, ETL, Cognos, Program Management, Informatica, Prince2, PMP, Data stage, Business Intelligence, Power Bi.

 

Walk-in Drive on 25th Sep :: Project Manager @ FIS Global :: Chennai

Job Description

Project Manager with Agile & Waterfall methodology :: Walk-in Drive on 25th Sep,18 ( Tuesday) at FIS Global :: Chennai (Guindy)

 
Work Location :: Ambit/ Guindy

 
Skills Required::
 
Joining Time :: Less than 30 days
Work Time     :: 1:30PM to 10:30PM
Overall experience : 11 – 15 years of experience in IT
Project Management experience: not less than 3 years

Basic Requirement:

Must have at least 4 – 5 years of experience agile and waterfall methodology
Should have at least 3+ years in Banking Domain
Must have strong experience on SDLC concepts
Strong experience in managing multiple projects exclusive (not into any type of resource management)
Must possess commendable knowledge and experience with onshore/offshore model
Excellent communication and interpersonal skills

Technical Skills:


Must Have: MS Project, MS excel, power point, Visio, Plan view / share point
Desirables: Past experience in managing ETL/Big data/Data analytics projects would be an exact match

Certification PMP or Prince2 or Scrum 

Educational Qualification: BE/B.Tech/MCA/ME/MTech/Msc (CS)

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Project Management
Role: Project Manager-IT/Software
Employment Type: Permanent Job, Full Time
Keyskills: Project Management, project manager, Agile, Waterfall.

PMP / Prince 2 JOB-Head – Project Delivery

Designation Head – Project Delivery – 1 Opening(s)
Job Description Qualification: BE/BTech in Computer Engineering or Computer Science or MCA or MBA would be added advantage.

Experience required: Minimum 15 years of experience.

  • Should have atleast 7-8 years of experience in software solutions project delivery and management in E- Governance/ E-Municipality/ E-District domain.
  • Handling of GIS technology/ERP projects would be an added advantage.
  • Experience of delivery of large scale System Integration projects is mandatory.


Critical skills required 

  • Project management certification such as PMP/ITIL/Prince2
  • Knowledge of ERP, workflow systems in government domain is preferable.
  • Handled multiple SI projects simultaneously with multiple vendor engagements.
  • Implementation of CMMI processes.
  • Demonstrated ability to develop and introduce innovations to project management.
  • Should be able to take all stakeholders together and make inroads to influence them positively.
  • Excellent organizational and planning skills, with an ability to multitask in a busy environment with multiple contacts.
  • Demonstrated leadership & team management skills but also an ability to work productively in teams building cohesive environments.
  • Good understanding of finances and budgets.
  • Effective communication skills, both verbal and written

Interested candidates may share their updated resume with below mentioned details:
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice period:

Desired Profile Please refer to the Job description above
Experience 14 – 24 Years
Industry Type IT-Software / Software Services
Role Project Lead
Functional Area IT Software – Application Programming, Maintenance
Employment Type Full Time , Permanent Job
Education UG – Any Graduate – Any Specialization, B.Tech/B.E. – Any Specialization

PG –

Doctorate –

Compensation:  10,00,000 – 20,00,000 P.A.
Location Ahmedabad
Keywords Project Management, PMP, Prince2, Delivery Management, ITIL, Project Delivery, CMMI, Planning Skills, System Integration, Team Management Skills, Delivery ,Governance government.

Manager- Wealth Management Operations

Job Description

Manager- Wealth Management Operations

Job Description: Incedo is looking for a candidate who will work actively with onsite counterparts and help build Incedo organizational capabilities in both wealth management and BO.The resource will work with senior members of the operations team, s/he will be expected to work independently. There will be considerable interaction with other roles and teams within the company, including sales and business development, RPA, Innovation Lab, etc.

Primary Skills:

Running the overall engagement and delivering on engagement SLAs
Direct interaction with the client; must be able to manage the client effectively.
Managing all aspects relating to the team training, performance management, motivation, and retention in conjunction with BPO leadership and HR
Continuous process improvement to reduce the number of errors/exceptions, improve handle time and bring in better workflow management and automation
Own SOP documentation across all in-scope processes
Tracking KPIs and SLAs on a daily/weekly/monthly basis and
Other duties and responsibilities as assigned
Key Skills: Wealth Management Operations
Desired Candidate Profile: At least 8 years experience in Operations. Must have led Ops teams and be familiar with all aspects of the global delivery model
Must have led delivery solutioning efforts for multiple engagements
Nice to have: has handled process transitions to offshore
Solid knowledge of US wealth management domain; at least 4 years of hands-on operations in this domain across multiple process areas
Advanced knowledge of Microsoft Office
Excellent communication, both verbal and written
Demonstrate a structured and methodical approach
Can-do attitude

Locations: Gurgaon
US: B1/ B2 (Must have)

Salary: INR 10,00,000 – 16,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Employment Type: Permanent Job, Full Time
Keyskills:

Sales, Operations, Business Development, Process Improvement, Global Delivery, Wealth Management Team, Training, Six Sigma Certified, International Travel Performance Management.

WALK-IN FOR TEAM LEAD (OPERATIONS : NON TECHNICAL)

Job Description

You will be responsible to identify and implement process improvement efforts business within the Company and sound process improvement accepted disciplines and practices.

Take responsibility and accountability for the successful utilization and results of the Performance Excellence Management.

Identify, plan and implement key projects to improve quality, reduce cost, increase productivity.

Handle a team of 10- 20 agents

Develop and coordinate the performance excellence/performance improvement vision and deployment planning as defined by the Executive Team.

Prepare Daily, Weekly & Monthly MIS Reports.

Requirements :
Minimum 2+ yrs of total experience and 1 year of experience as a TL on papers 
Ability to handle multiple projects having unstructured scoping.
Knowledge of Basic Excel
Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome and to act in an independent manner.

Venue Details:
 Paytm Office  , F-1, Noida Sector -6, Nearest Metro Station : Noida Sector :15
Contact Person : Sheetal
Timings : 10 AM-11 AM

Salary:Not Disclosed by Recruiter

Industry:BPO/ Call Centre/ ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills :

Lean, Excel, Macros, Process Improvement, Operations, Process Excellence, Six Sigma, MIS Reporting, Quality Improvement, Team Leading.