Global Reconciliations Utility Role

Job Description

Your job, as the GRU Operations Delivery Manager, is to manage a team of 3 Operations Delivery Leads and ensure the daily execution of reconciliation tasks while providing operational support to internal clients in line with the GRU service catalogue.

Expert knowledge in reconciliations (Depot / Nostro, Intersystem, ETD and AVI)

Delivery of strategic projects to release capacity benefits and improve service delivery.

As the escalation face-off to GRU management and internal clients, solid network building and instilling faith and confidence are paramount to success.

You are detail oriented with proven organisational skills, able to manage time efficiently and can multi-task.

Your team :

.Your job, as the GRU Operations Delivery Manager, is to manage a team of 3 Operations Delivery Leads and ensure the daily execution of reconciliation tasks while providing operational support to internal clients in line with the GRU service catalogue.

Expert knowledge in reconciliations (Depot / Nostro, Intersystem, ETD and AVI)

Delivery of strategic projects to release capacity benefits and improve service delivery.

As the escalation face-off to GRU management and internal clients, solid network building and instilling faith and confidence are paramount to success.

You are detail oriented with proven organisational skills, able to manage time efficiently and can multi-task.

Your expertise :

Key Tasks
The key tasks of your job as a GRU Operations Delivery Manager include the following:

Project Management (60% time allocation)
Ownership and accountability for the delivery of the GRU change portfolio
Manage the project team and provide support as necessary
Ensure adequate resources are in place to execute project tasks

Hyderabad Reconciliations Utility Oversight (15% time allocation)
Overall ownership for process execution of tasks in scope through GRU Operations Delivery Managers.
Ensure client escalations are resolved as appropriate
Escalation point of contact for onshore GRU support requests

Process Efficiency (15% time allocation)
Actively review processes in role scope to achieve defined target reductions
Ensure processes are aligned directly to the GRU Service Catalogue with deviations highlighted
Be the Location point of contact and take personal accountability for delivery

Coaching & Mentoring (10% time allocation)
Proactively supports Operations Delivery Leads in their role
Provides insight with suggested development methods and execution modes to UBS culture and risk appetite.

Basic Qualifications
7+ years of reconciliations experience
Project Management certified i.e. Prince 2, PMP
Process Efficiency qualification i.e. Lean, Six Sigma
Extensive experience of managing a team
Detail and service oriented
Excellent written and verbal communication skills

Salary: Not Disclosed by Recruiter
Industry: Banking / Financial Services / Broking
Functional Area: Other
Employment Type: Permanent Job, Full Time
Keyskills:

Project ManagementPMPPrince2Delivery ManagementService DeliverySCOPELean Six SigmaExecutionProcess EfficiencyOperational Support

PAYTM HIRING FOR QUALITY ANALYST (NON-TECHNICAL)

Job Description

Should have good communication skills
Good Excel Knowledge
Six Sigma Green Belt certified will be an added advantage.
Logical Approach required.
Experience should be more than 2 years in Quality domain.
Candidate must be able to work on Process Excellence Part as well.
Open for rotational shifts and week offs.
Need to sit at Partners end as well as per requirement.

Timings : 10 AM – 11 AM
Venue : Paytm Office , F-1 , Noida Sector 6 , Nearest Metro Station Noida Sector 15
Contact Person : Sheetal

Salary:Not Disclosed by Recruiter

Industry:BPO/ Call Centre/ ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Executive

Employment Type:Permanent Job, Full Time

Keyskills

Six Sigma,Green Belt,Process Excellence, Quality Analysis, Communication Skills.

Desired Candidate Profile

Please refer to the Job description above

Company Profile

One97 Communications Limited

Paytm is India’s largest mobile payments and commerce platform. It started with online mobile recharge and bill payments and has an online marketplace today. In a short span of time we have scaled to over 158mn registered users and more than 90mn monthly transactions. Paytm is the consumer brand of India’s leading mobile internet company One97 Communications. One97 investors include Ant Financial (AliPay), SAIF Partners, Mediatek, Sapphire Venture and Silicon Valley Bank. We strive to maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. Our team spends hours designing each new feature and obsesses about the smallest of details.

Prince 2 / PMP JOB-Assistant Manager

Job Description

The purpose of this role is to manage the seamless transition and integra tion of new customers (internal and external), or new services for existing cus tomers, intoEnterprise Shared Services. Also responsible to carry out Early Li fe failure analysis to stabilize operations. The role also includes service des ign activities like define interlock process , preparation of COM ( Customer Op erations Manual ) & Service Support Matrix .Should be able to Lead and asse ss, adapt, adopt or create bespoke customer processes .

Projec t Plan document for On- boarding

Risk and mitigation plan

Stakeholder communication plan

Complete the relevant documentation to enable IT systems to be upd ated with the required data ensuring all business functions deliver the contrac tual requirements

Maintai n a strong focus on the handover of customers into business as usual activity ( where possible) to ensure a good customer experience

Maintain sufficient reporting mechanisms to provid e reliable and tangible evidence of delivery and toassist in planning and impr ovement programs

Ensure t he company is compliant in all respects with the relevant legislation and commi tments as specified in the company s telecommunications operator s license

Ensure all docume ntation for new and existing customers ismaintained in an effective and qualit y- driven manner.

Manage t he Integration of all 3rd party suppliers in accordance with the contractual ob ligations and agree effective handover processes that can be tested and agreed.

Ensure contractual oblig ation towards the Customer is maintained all through the integration life cycle .

Engage with internal te ams to ensure cost effective and best in class service for the customer.

Lead representation and provide inputs into relevantgovernance forum for customer bid process. Highlight risks to Integration/ delivery to the stakeholders in a timely manner and use agreed Escalation procedu res to manage issues raised

Take anactive role in ensuring all necessary action has been taken to miti gate risks to the Integration (where possible) allowing Vodafone to deliver as per the contractual obligations.

Engage with internal teams to ensure cost effective and best in class s ervice for the customer

E nsure timely and accurate communication encompassing progress, risk, challenges and opportunities are highlighted through the communication plan to relevant s takeholder community.

Ide ntify transformation/ digital opportunities.

No Direct Reports

Salary: Not Disclosed by Recruiter
Industry: Telecom/ ISP
Functional Area: Sales, Retail, Business Development
Role Category: Retail Sales
Role: Sales/Business Development Manager
Employment Type: Permanent Job, Full Time
Keyskills: PMP,Territory Executive, Management, Business Executive, Cost, Customer experience, Failure analysis, Prince2, Usage, Bidding

ITIL JOB- Support Lead

Designation Support lead
Job Description Main Duties and Responsibilities

Application Support reporting to the Application Support Manager – take responsibility for:

Delivery of 2nd and 3rd Line Application Support services for application(s) under support

Maintain system availability and supplementary services within SLA

Ongoing liaison with component teams for ensuring service availability.

Ongoing liaison with BIMs to manage escalated incidents.

Maintain a proactive presence in providing help and guidance to Business operations

Requirements

Delivery of 2nd and 3rd line Application Support services for applications under support.

Carry out Incident Management activities according to the process, procedures, and work instructions

Be a Single Point of Contact for the end-user community

Follow the Incident Management process, procedures, and work instructions

Incident registration, initial support & classification and update Incident records

Incident Resolution Coordination with 3rd parties – managing conf calls

Ensure root cause and fix for all problem records.

Identify opportunities for improvement within the system.

Obtain the technical and organizational knowledge required to perform these activities

Pro-actively keep informed of current and past Incidents, Problems and Known Errors (e.g. if there is a network outage, all Service Desk staff are to be aware)

If applicable, escalate to the Incident Management Process Manager

Maintain all formal controls, documents and records to auditable levels and in compliance with current AD Application Support operation procedures and documentation standards

Ensure key application functions and scheduled activities are completed in a timely manner and within SLA

As directed by Application Maintenance and Support manager, participate in project/change activities relating to the application(s) under support, including (but not restricted to):

System Testing (preparation and execution)

UAT (preparation and execution)

System / Business Analysis

Risk and Control Objective [This section is mandatory for all role profiles and must not be deleted]

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards.

Person Specifications:

Application Support Competencies

Good understanding of the Card Industry specifically commercial cards
Knowledge of Card issuing processes is preferred
Good knowledge of ITIL framework. ITIL certification preferred
Java Certification/Oracle Certifications preferred.

Core Technical Competencies

Java, J2EE
Unix & Shell Scripting
SQL

Barclays Competencies:

Drive for results
Planning and Organizing
Problem Solving /Decision Making
Quality – High Standards & Controls
Teambuilding / Team player
Technical Skills & Knowledge

Specific Knowledge, Expertise & Qualifications

Logical, analytical approach to problem solving
Effective team Leader and player
Flexible approach and ability to work under pressure
Consistent internal customer focus in a demanding environment
Sound time management and organizational skills
Good written and oral communications skills
Strong interpersonal and excellent communication skills
Effective man manager and team player with strong customer focus
Previous first or second line support experience

Desired Profile Please refer to the Job description above
Experience 3 – 8 Years
Industry Type Banking / Financial Services / Broking
Role Team Lead/Technical Lead
Functional Area IT Software – Application Programming, Maintenance
Education UG – B.Tech/B.E. – Any Specialization

PG – Any Postgraduate – Any Specialization, Post Graduation Not Required

Doctorate – Doctorate Not Required

Compensation:  Not disclosed
Location Pune
Keywords Java, J2Ee, SQL ,Oracle ,Unix Shell Scripting,, ITIL Framework Incident Management ,Application Support, Service Desk, Business Operations.
Contact Barclays Technology Centre India Private Limited

 

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Program Manager – Operations, Systems Support Delivery, APAC and Japan

Job Description:

Preferred Qualifications

Job Summary:
Understands key project management components and takes ownership of an assigned project from initiation through delivery. Interfacing with internal and external customers, establishing a collaborative relationship with stake holders and project contributors. Drive and manage project plan to overcome road-blocks and ensure the successful completion of project.

Responsible for organizing all project activities including planning, reporting, interdepartmental meetings and communication ensuring project deliverables remain on schedule. Produces project updates and scheduled reports to project team and sponsors.

Role and Responsibilities:
1. Manages deliverables of assigned projects by invoking development plans/roadmaps, driving actions, reporting updates, communication changes and prioritization tasks.

2. Responsible for driving the project team to complete against targeted deliverables by providing vision, strategy and approach by setting priorities and removing potential escalations and overcoming roadblocks.

3. Create the right project approach having gained support from project sponsors and the mobilization of resources. Understand business and project risks, including development of contingency plans.

4. Delivers a communications plan involving periodic reports to direct management, impacted audiences and other wider general communications via written documentation, presentations, website tools, email, verbal mechanisms or face to face meetings.

5. Monitors project performance against established metrics and targets.

6. Ensures that project content is in full compliance with company policy and local government regulations.

7. Ensures customer facing project updates/content is accurate.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Systems, EDP, MIS
Role Category: Program Manager
Role: Program Manager
Keyskills: Operations ,Systems Support, Delivery ,Program Management ,systems support ,ITIL ,implementation.

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Incident Manager

Job Description:

Incident Manager
1. Central Communication point for Major Incidents managed by their organization
2. Respond to user escalations and engage functional escalation and service delivery management as required
3. Responsible for escalating Incidents and User Service Requests within their organization
4. Engage CIM in case of conversion from Expedite Request to Escalation, or when a Major Incident is identified
5. Assist the queue managers with the correct rerouting of the misrouted tickets
6. Participate in incident management meetings
7. Identify process improvements
8. Provide incident report to problem management
9. Ready to work in shifts
10. Exp 5-6 yrs

Salary:  Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Team Lead/Technical Lead
Role: Team Lead/Technical Lead
Keyskills: Problem Management ,Incident Management ,Service Delivery Management ,Change Management ,ITIL ,ITIL Certified.service_lifecycle

IT Service Desk Manager

Job Description:

Experience:

Overall 8-10 years experience in similar domain (4-5years in Lead or 2-3 year in Manager Role) and 2 year Service Now Exposure
Technical Skills (Mandatory):
Microsoft Windows 7-8-10 / Server (2010-2012)
Service Now Exposure for
Service Module
Incident Management
Problem Management
Change Management
Service Now Scripting and Customization
Vendor Management
Active Directory / Group Policy
Desktop Hardware
TCP/IP

Microsoft Group Policy
Microsoft System Center
Microsoft Office Suite
Virus Protection
Printer Management
Manage Engine HelpDesk
DNS, DHCP, WSUS & FDE
Technical Skills (Desirable):
Knowledge on Linux, VMs and Networking area
Knowledge of Servers, Networking (Active/Passive), Exchange, PGP, familiar with Remote Technical Support.

Salary: INR 5,00,000 – 15,00,000 P.A
Industry: IT-Software / Software Services
Functional Area: IT Software – Network Administration, Security
Role Category: Management Information Systems(MIS)-Manager
Role: Management Information Systems(MIS)-Manager
Keyskills: IT Service Desk ,Technical Support ,IT Help desk ,ITIL ,Networking ,Incident Management ,Customer Service Orientation ,Desktop Support ,Customer Support ,Project Management.

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EMC Looking for Service Manager(itsm,itil and People Management)

Job Description:

Responsible for managing and coordinating Service Management Operations, Service Strategy and Service Transition teams.The SM- Manager is responsible for acting as the SPOC for domestic leadership team for all SM related activities.

Skills Required:

  • At least 12+ years of total IT experience with min 5+ years of people management experience
  • Excellent oral and written communication skills.
  • Must have strong problem solving skills and the ability to multitask.
  • Knowledge and experience in IT Service Lifecycle Management with relevant experience in IT Service Operations, Transition and Continuous Improvement.
  • Working knowledge of ITIL process including Incident, Problem and Change Management.
  • Must possess the coordination and interpersonal skills required to work across multiple service teams to communicate effectively to both internally and externally facing organizations.
  • Must be self-motivated, and have an ability to work well in a geographically dispersed, virtual team environment.
  • Accepts responsibility and exhibits a ‘take charge’ demeanor, be it in managing an incident or facilitating process improvement.
  • Demonstrated ability to communicate urgency and impact and to drive resolver teams to restore service as quickly as possible.
  • Diplomatic and customer service focused; ability to manage stakeholders in positive, poised and effective manner.
  • Proven ability to effectively communicate complex technical issues to non-technical people.
  • Solid reporting skills via various tools and applications.
  • Working knowledge across all infrastructure components.
  • ITIL Foundation Certified Mandatory
  • ITIL Intermediate Mandatory
  • ITIL Expert – Preferred
  • Relationship Management
  • Apply Industry Solutions
  • Apply Process Management
  • Apply Quality Concepts
  • Implement Reporting Cycles/Methods
  • Manage Crisis
  • Manage Systems Management Metrics

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Project Manager-IT/Software
Role: Project Manager-IT/Software
Keyskills:  ITIL Process ,Service Operations ,Process Management ,Customer Service ,Service Management ,Change Management ,Service Strategy ,People Management ,Operations Management ,Process Improvement ,ITIL ,ITSM ,it service management.

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Process Engineer

Job Description:

  • Design of Process to implement New Technologies
  • Assessment of New Technologies & Trials
  • Yield Improvement through Manufacturing Excellence
  • Designing for improvement of Projects under ME

Salary: Not Disclosed by Recruiter
Industry: Pharma / Biotech / Clinical Research
Functional Area: Production, Manufacturing, Maintenance
Role Category: Design Engineer/Manager
Role: Design Engineer/Manager
Keyskills:  Process Engineering ,API  ,Manufacturing.

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Assistant Manager / Manger – Quality Control

Job Description:

The Assistant Manager/ Manager – Quality Control is responsible for (i) Achieving the quality objectives of the organization across all the functions; (ii) Identifying, deploying and ensuring potential improvement opportunities for process enhancement; (iii) Designing and implementing effective functioning of Six Sigma and applicable Lean strategy and (iv) Demonstrating the practical applicability of Six Sigma to Legal Process Outsourcing by deriving results.

Job responsibilities:

Following are the job responsibilities:

A. Achieving the Quality Objectives

Work with the senior management to achieve the Quality objectives across the organization.

Improve/design the processes from time to time in line with the emerging industry scenario.

Implement Quality Control activities across the projects to sustain/improve quality and productivity.

Strategizing and implementing appropriate Quality controls.

Evaluate the controls from time to time.

To be a part of change management and process improvements continuously.

B. Six Sigma and Lean

Align Six Sigma initiative and project objectives to business strategy and prioritize improvement in projects accordingly.

Provide support during project selection, scoping, implementation and reviews to ensure effective progress.

Partner with Process Owners to derive results

Act as change agent to instill Six Sigma and Lean culture throughout the Organization

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Assistant Manager/Manager-(NonTechnical)
Role: Assistant Manager/Manager-(NonTechnical)
Keyskills: Lean ,Quality Control, Management Six Sigma ,quality ,quality control ,quality assurance ,quality manager.

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