ITIL JOB-Senior Manager – ITS

Job Description:

The candidate should be able to determine if the data received from the upstream systems are of good quality based on the rules and data quality validations defined and in case of any issues with the data quality analyze and come up with a preliminary summary of the root cause / issue. The candidate is expected to liaise with the business analysts, risk managers and other technology delivery manager.

Considering the portfolio of products in review, the candidate should have strong domain knowledge in the field of Risk Management and various loan products in the Wholesale Banking domain. He / She should have 5-7 years of experience in handling batch processing systems that processes data in the volume of 100-500 GB during the monthly cycle.



  • Have a good understanding of the E2E process of the application
  • Have a good understanding of all aspects of the application like Upstream, DB, ETL, ELT, Batch and Distribution layers.
  • Work with the Production Support team during month-end cycles for troubleshooting failures, provide workarounds and perform RCA for the bugs identified during the batch processing
  • Work with the Project Development Teams to understand the enhancements / changes being propagated in a particular release cycle and work on UAT & Pre-PROD phases for the same
  • Work with the Business Analysts during the UAT phase and support the UAT
  • Work with the Production Support Team during the Production Release cycle and provide support for the release
  • Work with the infrastructure team to keep the hardware and software upgraded
  • Identify improvement areas within the application and work with the respective component / project teams to implement the same
  • Be a good team player
  • Should be able to work in shifts on rotation basis.
  • Flexibility in adapting to team requirements
  • Ensuring adherence to defined process & quality standards, best practices
  • Ensuring high quality levels in all deliverables
  • Adhere to team’s governing principles and policies
  • Participate in mandatory training and cross functions across team
  • Demonstrate enthusiasm and zeal to acquire domain knowledge
  • Participate and contribute to Team/Project Reviews
  • Taking accountability on setting up the UAT environments this includes build management and environment management.
  • Actively involved in Process improvements and automations.



  • Strong knowledge of any one or more of the following databases – Netezza, Teradata, Oracle, SQL Server
  • Excellent knowledge of UNIX commands & Shell Scripting
  • Excellent knowledge of job scheduling tools like Autosys
  • Strong knowledge of  Database & Datawarehouse Concepts
  • Ability to troubleshoot issues and perform RCA at a short interval
  • Ability to think out of box and provide workarounds for production issues
  • Ability to work independently and take up E2E ownership of tasks
  • Strong analytical and problem solving skills
  • Good verbal and written communication skills



Preferred Qualifications:Life-Cycle-Phases-ITIL

  • Candidates with certification in ITIL
  • M.Tech, B.Tech, MCA,BE

Interpersonal Skill:

Strong verbal and written communication skills

Experience: 6 – 10 years of industry experience

Shift Timings: 11 am to 8 pm

Posting Date: 11/02/2016

Location: Mumbai – India

Full / Part-time: Full time




Six sigma green belt JOB- HOS Quality

Job Description:

Role Description:

1.Responsible for quality of services provided by the team.

2.To manage quality for a process as a staff function for a team of about 60 FTEs.

3.To implement and ensure compliance to quality framework as directed.

4.To identify potential issues to quality of services, SLAs, KPIs, VoC, and resolve them proactively.

5.To conduct quality analysis on an ongoing basis and provide adequate reporting.

6.To ensure all team members receive adequate quality training.

7.To lead/ participate in quality related discussions with client.

8.To lead/ participate in special projects as assigned by the leadership.



2.To be familiar and should have applied Statistical Process Control and Six Sigma principles

3.Six Sigma green belt certified and completed at least 2 GB projects successfully.

4.At least 8 years of total experience and in that at least 2 years managing quality function

5.Have good verbal and written communication skills.

6.Should be comfortable working in US shifts.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager




six sigma green belt ,statistical process control ,green belt certified, written communication, us shifts


PMP/Prince 2 JOB- Project Manager

Job Description:IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Strategic Operations Delivery is a key element of IBM’s globally integrated capability. SO Delivery group works with companies of all sizes, in just about every country imaginable; to provide customers with the best technology services. Through the management of clients’ IT environments, the group seeks to improve, enhance and transform business, creating significant cost and performance efficiencies. Leveraging efficient processes and tools and combining it with world-class infrastructure, high-quality and skilled resource base, SO Delivery group provides end-to-end IT Infrastructure Management Services (24x7x365) to IBM clients worldwide. Key services offered include: Command Center Services (includes remote monitoring of servers located worldwide from India, Security operations and network operations), Server Systems Management, IT Security Services, IT Service Desk, Service Management & Project Management/ Transition Services.

Role :

Project Managers will be required to lead and manage projects in support of the Risk and Compliance management domain, including projects focused within one service line,that many cross multiple service lines, and/or that may require interaction with other competencies in the business.

Responsibilities :

•    Experience managing multiple projects with competing priorities.
•    Ability to develop and monitor project schedules and timelines to identify
and meet milestones.
•    Ability to deliver the project on the budgeted cost and track the budget.
•    Ability to manage geographically dispersed project teams.
•    Reporting of project status as required.

Eligibility Criteria:

•    Bachelor’s Degree.
•    Minimum 8 years of experience in the IT domain.
•    Minimum 2 years of Project Management experience.
•    Proven Communication and Stakeholder management skills required.

•    Proficiency in Project management tools (IPWC and Microsoft Project)



ITIL JOB- Account Delivery Manager

Job Description:

Primary Skill : Account Delivery Management Additional Skills : Role Description : Implements Infrastructure Services projects, leveraging our global delivery capability (method, tools, training, assets). Job Description Additional Comments : Back fill for bimal.singh Role: Project Manager Skill: Project Management • Managing 24×7 Operations of large teams • People Management – Recruit, motivate and develop highly skilled staffs that focuses on service delivery and on meeting the expectations of the business • Daily Operations, overview – Analyze service performance data and take corrective measures in service delivery. Irrespective of any technology, understand the problem and take it to closure. Responsible for resolving customer escalations and enhance customer satisfaction • Predictive analysis – Suggestions on Improvement Plans; Understanding the requirement and defining the solution, it can be customized based on the requirement . Should inform supervisors in advance if there is a problem/Escalation based on the inputs from subordinates; create a strong channel of communication. Understand the problems in operations and suggest the remedial action.Minimum Skill Requirement: • Ability to work in complex matrix: Maintain Support in all situations and environment. • Analyze the problem with the team and counterparts and ability to suggest a solution • Ensure Service levels to Business are met; SLA/ KPI understanding and compliance • Good knowledge on Support processes; knowledge on ITIL processes • Ability to have team bonding; High energy level and be able to effectively work with various cross functional teams • Data Centre technology knowledge – Delivery experience on Infrastructure Support• Basic understanding of ISO 20000/BS7799/ITIL/ITSM. • Industry certification like PMP/ Prince2ITIL-Graphic-e1382609143890 etc.(optional) • BE/ B. Tech or any other recognized degree Good to Have:• Experience of working in tier 1 organizations • Proven experience in offshore delivery and Sound Industry Domain Knowledge • Should have managed teams from offshore (end to end responsibility) in delivering large programs • Good understanding of Project Financials and key levers that influence profitability

+ Basic qualifications

Lean Six sigma Black belt JOB-Process Excellence Manager

Job Description:

Qualifications: B.Sc/ B.Com/ BA

Essential: Six Sigma/Lean certified Black Belt or equivalent level

Years of Experience: 6-8 Years with at least 2-3 years in a process improvement role .

Essential Skills / Aptitude:

Thorough knowledge of Quality methodologies such as Six Sigma, Lean, etc

Excellent change management skills.
Excellent client management skills- Ability to interact with clients onshore and manage expectations effectively.

Ability to interact and work with a cross functional geographically dispersed team (onshore and offshore).

Ability to handle change – Effectively manages ad hoc situations within required time frames/queries and quality standards.
Strong project management skills and mentoring ability

Excellent analytical skills: ability to identify patterns in data and draw appropriate conclusions

Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome.
Updates and maintains own expertise, shares this with colleagues and provides guidance to the team

Domain Expertise: Insurance, Banking, Health care.

Locations: Hyderabad, Chennai

Cognizant Technology Solutions.

Salary: INR 8,00,000 – 18,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Team Leader-Quality Assurance/Quality Control
Role: Team Leader-Quality Assurance/Quality Control
Keyskills: Certified Black Belt Six Sigma,Lean,Project Management,Process Excellence,Process Improvement,Quality Standards,Change Management,Technology Solutions,Client Management.

Desired Profile:Six Sigma Green Blue Button Style
Education:UG -Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

Six Sigma Black belt Job-Operations Manager

Black belt Certified Professional Handling Operational Excellence

Job Description:

Six Sigma Black Belt certified for Bangalore Location.


  •  Person has to strong with Six Sigma capabilities  Black belt certified is a must
  • Should have had 5-6 years of relevant experience.
  • Excellent communication and if handled any business re-engineering projects in the past would be an added advantage.
  • Salary: Not Disclosed by Recruiter
    Industry: BPO / Call Centre / ITES
    Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
    Role Category: Operations Manager
    Role: Operations Manager

Keyskills: black belt,six sigma,Process, Quality.

Desired Profile:
Education:UG -Any Graduate – Any Specialization, Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Requiredblackbelt

Senior Manager – Delivery Excellence (certified Six Sigma Black Belt)

Job Description:

He/ She should be certified in Six sigma black-belt

Should have been in the role of six-sigma process improvement supporting process improvement Lean sigma project implementation for minimum 4 years

Should have worked in BPO Operations earlier in back-office processes (not voice)

Should have good understanding of Lean sigma concepts and be able to delivery six-sigma and Lean trainings to Operations team-members

Should have good facilitating and communication skills and be able to interact with managers and delivery heads to drive the process improvement program.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: lean-six-sigma-green-belt-certification-training-course-Atlanta-Austin-Baltimore-Boston-Charlotte-Chicago-Dallas-Houston-Los-Angeles-Manhattan-Miami-Orlando-Philadelphia-San-Antonio-Seattle-USA-wide
Role: Quality Assurance/Quality Control Manager

Desired Profile:

Education:UG -Any Graduate – Any Specialization
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required