OPERATION EXCELLENCE/BUSINESS EXCELLENCE/PROCESS EXCELLENCE(ROBOTIC)

JOB DESCRIPTION

Must have skills
Experience on driving process improvement initiatives through a team of BB/MBB
Understanding of features & functionalities of RPA tools, approach to identify opportunities, qualify them and deploy etc
Drive change management through stakeholder management and influence business improvement objectives for the vertical
Domain knowledge is an added advantage (preferably BFSI)

Basis requirements
Post graduate with minimum 10 to 14 years of experience in Operations Excellence.
Six Sigma Master Black Belt with good knowledge of Lean practices, Knowledge of Quality Principles and Techniques essential
Should have strong financial and client facing skills (strong delivery leader)
Should have experience into Robotics process automation business execution experience at clients.In depth understanding of features & functionalities of RPA tools.
Multi Domain and Process Expertise across Global Markets.
Should have mentored and led BB and GB projects- Acts as a mentor to Six Sigma and Lean projects
Ability to merge Technology & Process

Objectives:
Drive Improvement projects on processes to improve
a. Productivity
b. Improve SLA performance
Drive Automation penetration and improve business outcomes for client through evolution in Automation maturity curve
Interact with client/ internal stakeholders to drive and influence improvement objective
Lead a global projects in OE
People manager for a team
Drives the OE program for a client/ clients in a site/ across sites
Acts as a mentor to Six Sigma and Lean projects for his influence

Salary: INR 17,00,000 – 32,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Keyskills: Six Sigma, Master Black Belt, Process Excellence, MBB, Lean, Business Excellence, Change Management, Process Improvement, Initiatives, Operations, Operational Excellence, Robotics, RPA.

Six sigma JOB- Quality Assurance/Quality Control Manager

Job Description

Strong Quantitative and problem solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them.

People Leadership: Ability to coach & mentor people

Demonstrates the ability to facilitate meetings to generate ideas and make key decisions

Creates a team environment of accountability and commitment for reaching project goals

Specific Competence (Desirable) Consulting / ‘Strategic Initiatives’ group / Lean Six Sigma experience Key Roles and Responsibilities:

Lead Quality Projects for the business, individually.

Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

Focus on Process improvement and cost reduction for clients to deliver tangible benefits

Lead and Implement business process management system for new clients

Drive and Track Quality DNA – training, testing & certification, Lead any other analytics and productivity initiatives.

Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Keyskills: Black Belt, Lean Six Sigma, Dmaic, Process Improvement. Quality Management. Six Sigma, Quality, Business Process Management, Cost Reduction, People Leadership, Problem Solving.

Six sigma job- Quality Assurance/Quality Control Manager

 

Job Description

Job Description:
The Retail Business Service (RBS) Quality Manager Supports, coordinates and facilitates structured Quality improvement activities aligned to our business goals. He or she fosters a culture of Quality, providing thought leadership to and influencing change at all levels in the organization. This role reports to the QA- Operations manager. Is responsible for quality teams across Chennai node. Works with all levels of management within the organization worldwide.

The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, importance of Quality in any process, is metrics and number savvy, has an analytical mindset and has demonstrated leadership ability. This person will need an ability to see the big picture/ whole system and execute on grass root level to improve the overall RBS quality operations. Additionally, should show success in following- up and getting things done and have the ability to thrive in a fast- paced, customer- centric and ever changing environment. QA Manager will interact with different nodes to encourage participation and their support in cross node Kaizen events and will interact with their node counter parts to implement standard practices across all RBS nodes.

Key Responsibilities:
Facilitates the execution of the world wide RBS QA strategy through local management and support teams.
Update quality documentation and communicate to carry forward lessons learned from quality concerns
Introduce new systems and procedures where appropriate
Manage, coach and develop a high performing Quality System team that meets agreed objectives and which delivers best practice results, added value and continuous improvements
Oversees site project portfolio, assisting Kaizen Promotion Officers and individual project managers with execution and delivery of results.
Audits completed projects to verify sustained impact and partners with senior operations managers to validate impact.
Communicates across all levels on Operations and program progress.
Facilitates and participates in meetings as necessary to facilitate growth and network- wide parity.
Represent site s needs in other teams prioritization processes (e.g.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Other
Role Category: QA/Testing/Documentation
Role: Quality Assurance/Quality Control Manager
Keyskills: SQL Service, Analytical ,Minitab, Kaizen, Six sigma green belt, Improvement activities, Customer centric Written, communication, Quality documentation.

 

AM (voice Quality) (pcmm & CMMI Level 5 co.) (noida)

Job Description

1. Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer.
2. Perform analysis of query/call listening results in line with customer objectives to develop business cases.
3. Compile analysis results and create presentations.

Salary: INR Free cab Facility, Subsidized Meal and Mediclaim
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Assistant Manager/Manager-(NonTechnical)
Keyskills: Voice, Quality, Six Sigma, lean, green belt, kaizen, assistant manager, team manager.

URGENT OPPORTUNITIES – BUSINESS EXCELLENCE

JOB DESCRIPTION

Qualification Relevant exp Preferred Skills Position Objectives
Minimum Graduate
12 – 15 years of relevant experience – 14-20 yrs of overall experience F&A Domain expert- PTP, RTR or OTC
Excellent knowledge of tools and technology in the F&A Domain
Six Sigma Green Belt with good knowledge of Lean practices
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Capability/Operational Excellence (or similar) function
Strong communication and presentation skills 1. Drive Standardization projects with underlying technology drivers to improve
a. Productivity
b. Improve SLA performance
2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global projects in building new tools to drive process led transformation
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites

Salary: INR 22,50,000 – 37,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: Analytics & Business Intelligence
Role Category: Senior Management
Role: Head/VP/GM – Analytics & BI
Keyskills: Six Sigma, OTC, Operations, People Management, Operational Excellence, Business Excellence, Green Belt, Presentation Skills.

Manager- Quality ((six Sigma Black Belt))

Job Description

Strong Quantitative and problem solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them.

People Leadership: Ability to coach & mentor people

Demonstrates the ability to facilitate meetings to generate ideas and make key decisions

Creates a team environment of accountability and commitment for reaching project goals

Specific Competence (Desirable) Consulting / ‘Strategic Initiatives’ group / Lean Six Sigma experience Key Roles and Responsibilities:

Lead Quality Projects for the business, individually.

Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

Focus on Process improvement and cost reduction for clients to deliver tangible benefits

Lead and Implement business process management system for new clients

Drive and Track Quality DNA – training, testing & certification, Lead any other analytics and productivity initiatives.

Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Keyskills: Black Belt, Lean Six Sigma, Dmaic, Process Improvement, Quality Management, Six Sigma, Quality,Business Process Management, Cost Reduction, People Leadership, Problem Solving.

AM (voice Quality) (pcmm & CMMI Level 5 co.) (noida)

Job Description

1. Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer.
2. Perform analysis of query/call listening results in line with customer objectives to develop business cases.
3. Compile analysis results and create presentations.

Salary: INR Free cab Facility, Subsidized Meal and Mediclaim
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Assistant Manager/Manager-(NonTechnical)
Keyskills: Voice Quality, Six Sigma, lean, green belt, kaizen, assistant manager, team manager.

Six Sigma job- Quality Assurance/Quality Control Manager

Job Description

Strong Quantitative and problem solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them.

People Leadership: Ability to coach & mentor people

Demonstrates the ability to facilitate meetings to generate ideas and make key decisions

Creates a team environment of accountability and commitment for reaching project goals

Specific Competence (Desirable) Consulting / ‘Strategic Initiatives’ group / Lean Six Sigma experience Key Roles and Responsibilities:

Lead Quality Projects for the business, individually.

Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

Focus on Process improvement and cost reduction for clients to deliver tangible benefits

Lead and Implement business process management system for new clients

Drive and Track Quality DNA – training, testing & certification, Lead any other analytics and productivity initiatives.

Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Keyskills: Black Belt, Lean Six Sigma, Dmaic, Process Improvement, Quality Management, Six Sigma, Quality, Business Process Management ,Cost Reduction, People Leadership, Problem Solving.

Six sigma black belt job- Head/VP/GM – Analytics & BI

JOB DESCRIPTION

Qualification Relevant exp Preferred Skills Position Objectives
Minimum Graduate
12 – 15 years of relevant experience – 14-20 yrs of overall experience F&A Domain expert- PTP, RTR or OTC
Excellent knowledge of tools and technology in the F&A Domain
Six Sigma Green Belt with good knowledge of Lean practices
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Capability/Operational Excellence (or similar) function
Strong communication and presentation skills 1. Drive Standardization projects with underlying technology drivers to improve
a. Productivity
b. Improve SLA performance
2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global projects in building new tools to drive process led transformation
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites

Salary: INR 22,50,000 – 37,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: Analytics & Business Intelligence
Role Category: Senior Management
Role: Head/VP/GM – Analytics & BI
Keyskills: Six Sigma, OTC, Operations, People Management, Operational Excellence, Business Excellence, Green Belt, Presentation .

OPERATIONAL EXCELLENCE/PROCESS EXCELLENCE/BUSINESS EXCELLENCE(FEMALES)

JOB DESCRIPTION

Preferred Skills
Six Sigma Master Black Belt with good knowledge of Lean practices
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Operational Excellence (or similar) function
Certification in Lean and other quality practices added advantage
Strong communication and presentation skills

Position Objectives


1. Drive Improvement projects on processes to improve
a. Productivity
b. Improve SLA performance

2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global projects in OE
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites
6. Acts as a mentor to Six Sigma and Lean projects for his influence

Salary: INR 17,00,000 – 25,00,000 P.A

Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager
Keyskills: Six Sigma Master Black Belt, Lean, Process Excellence, Business Excellence, Operations, Operational Excellence, People Management, Presentation Skills.