OPERATIONAL EXCELLENCE/PROCESS EXCELLENCE/BUSINESS EXCELLENCE(FEMALES)

JOB DESCRIPTION

Preferred Skills
Six Sigma Master Black Belt with good knowledge of Lean practices
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Operational Excellence (or similar) function
Certification in Lean and other quality practices added advantage
Strong communication and presentation skills

Position Objectives


1. Drive Improvement projects on processes to improve
a. Productivity
b. Improve SLA performance

2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global projects in OE
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites
6. Acts as a mentor to Six Sigma and Lean projects for his influence

Salary: INR 17,00,000 – 25,00,000 P.A

Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager
Keyskills: Six Sigma Master Black Belt, Lean, Process Excellence, Business Excellence, Operations, Operational Excellence, People Management, Presentation Skills.

Test 01 Quality Black Belt – Manager

Job Description

Designation- Manager

Location: Hyderabad
Travel: On need basis
 
Summary of Role/Profile : Lean Six Sigma Black Belt is responsible for managing and executing a roadmap of High Impact Projects to solve for the business problems/opportunities of key customers
Focus of the function -Driving High Impact projects, Transformation & creating a culture of operating excellence in the team supported by the function
Minimum prior qualifications to be an applicant for this role

  • Post-Graduation in Quantitative sciences or MBA
  • Lean six sigma BB / MBB certification (Preferably)

Specific Competence (Essential)

  • Strong Quantitative and problem solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them.
  • Domain /Industry knowledge is must
  • Strong Influencing skills and clarity of thought
  • Executive Presence
  • People Leadership: Ability to coach & mentor people.
  • Demonstrates the ability to facilitate meetings to generate ideas and make key decisions
  • Creates a team environment of accountability and commitment for reaching project goals

Specific Competence (Desirable)

  • Consulting / ‘Strategic Initiatives’ group / Lean Six Sigma experience
  • Experience in programming / software development

Key Roles and Responsibilities :

  • Lead Quality Projects for the business, individually complete 2-3 high impact projects per year per corporate guidelines.
  • Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership
  • Focus on Process improvement and cost reduction for clients to deliver tangible benefits
  • Lead and Implement business process management system for new clients
  • Drive and Track Quality DNA – training, testing & certification, Lead any other analytics
  • and productivity initiatives that come up
  • Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean
  • Competent in Project planning, Project Leadership and team facilitation
  • Very strong analytical skills and result orientation
  • Facilitative Leadership skills – influencing skills, mentoring and coaching – to be able to
  • drive change in the organization
  • Very good communication skills
  • Should be open to traveling to multiple client locations up to 3 months duration for short term or 12 months for long term assignments


Salary: INR 9,50,000 – 11,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager
Keyskills: Quality, Lean Six Sigma, Black Belt, lean six sigma.

Six sigma green belt Job- Assistant Manager

Job Description

1. Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer.
2. Perform analysis of query/call listening results in line with customer objectives to develop business cases.
3. Compile analysis results and create presentations.

Salary: Free cab Facility, Subsidized Meal and Mediclaim
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Assistant Manager/Manager-(NonTechnical)
Role: Assistant Manager/Manager-(NonTechnical)
Keyskills: Voice, Quality Six Sigma, lean, green belt, kaizen, assistant manager, team manager.

Six Sigma black belt job- OPEX QUALITY PROFESSIONAL

JOB DESCRIPTION

” 4 – 6 years of relevant experience
8-11 yrs of overall experience

” Six Sigma Black Belt with good knowledge of Lean practices
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Operational Excellence (or similar) function
Certification in Lean and other quality practices added advantage
Strong communication and presentation skills”
” Six Sigma Black Belt with good knowledge of Lean practices
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Operational Excellence (or similar) function
Certification in Lean and other quality practices added advantage
Strong communication and presentation skills”

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager
Keyskills: Six Sigma, Lean, Black Belt, Operations, Operational Excellence, OPEX Quality, Quality.

Manager- Quality (Six Sigma Black Belt)

Job Description

Strong Quantitative and problem solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them.

People Leadership: Ability to coach & mentor people

Demonstrates the ability to facilitate meetings to generate ideas and make key decisions

Creates a team environment of accountability and commitment for reaching project goals

Specific Competence (Desirable) Consulting / ‘Strategic Initiatives’ group / Lean Six Sigma experience Key Roles and Responsibilities:

Lead Quality Projects for the business, individually.

Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

Focus on Process improvement and cost reduction for clients to deliver tangible benefits

Lead and Implement business process management system for new clients

Drive and Track Quality DNA – training, testing & certification, Lead any other analytics and productivity initiatives.

Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean.

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager
Keyskills: Black Belt ,Lean Six Sigma, Dmaic, Process Improvement, Quality Management, Six Sigma Quality,Business Process Management, Cost Reduction, People Leadership, Problem Solving.

Master Black Belt JOB- Operations Manager

JOB DESCRIPTION

Preferred Skills

Six Sigma Master Black Belt with good knowledge of Lean practices
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Operational Excellence (or similar) function
Certification in Lean and other quality practices added advantage
Strong communication and presentation skills.

Position Objectives

1. Drive Improvement projects on processes to improve
a. Productivity
b. Improve SLA performance

2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global projects in OE
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites
6. Acts as a mentor to Six Sigma and Lean projects for his influence

Salary: INR 16,00,000 – 27,50,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager
Keyskills: Six Sigma, Lean, Master Black Belt, Business Excellence, Operations, Operational Excellence, People Management, Presentation Skills.

Lean Six Sigma JOB- Team Lead/Technical Lead

ob Description

Job description

Team Lead Data Quality

Your challenge
As a Team lead you are the authority on Data quality: from analysis to continuous improvement with direct support to the business on data cleansing, within the Enterprise Information Management Data Governance organization, part of the Data Quality improvement Program (DQIP) , and leading a team of Data Quality Specialists.
The Data Quality Improvement Program team defines strategy, governance and executes activities to drive the set-up of continuous improvement on data quality in the enterprise.
You and your team collaborate with the business data stewards and business data specialists of Philips, EIM business information owners and experts of the various data domains, the DQIP delivery and continuous improvement team, and the EIM data operations as well as the EIM Advanced analytics team.
You are responsible for delivering Operational Data quality Excellence in the area of Data Quality dashboard analysis and coaching/support to the business to cleanse, driving cleansing activities as part of the data cleansing plan of the Business Transformation programs, support the validation and continuous improvement of data rules based on agreed ways of working and governance.

Your responsibilities
As Team lead you are the spider in the web for all data quality cleansing operational topics related to DQIP.

A snapshot of your responsibilities is:
As a team lead you ensure that the Data quality specialists in your team are assigned to the proper activities/projects
You drive process improvements (via LEAN, six sigma);
You define and monitor progress of data cleansing activities as per agreed plan with the DQIP team at agreed quality and cost level;
You ensure trained staff at Philips and our service partner and you ensure and monitor compliance to agreed ways of working (incl. ICS, SOX

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – QA & Testing
Role Category: Team Lead/Technical Lead
Role: Team Lead/Technical Lead
Keyskills: Lean Six Sigma, Data Governance, Operations, Continuous Improvement, Business Transformation, Quality Improvement, Data Cleansing, Team Leading, Data Quality, Advanced Analytics.

Six Sigma JOB- Deputy Manager

Job Description

KEY RESPONSIBILITIES:

  • Propose /Plan and Initiate new QMS improvement opportunities.
  • Identify and convert opportunities into SSGB/BB projects.
  • Drive value enhancements by organizing /conducting training on applied statistics.
  • Act as Process Manager (Quality) within PSM
  • Work with process owners and perform Root Cause Analysis , create and implement respective remediation plan/s.
  • Act as Change agent, representing SSC in all process Validations ,risk identification /mitigation ,identify process standardization opportunities with respective benefit evaluation backed by statistical observation and analysis
  • Identify automation opportunities across the span of GFC processes, prepare case studies to support pre-sales initiatives.
  • Validate current governance practices .Propose additions to the governance process in lieu with changing business dynamics.
  • Drive efficiency and effectiveness on KPI, strive towards process excellence.
  • Strong knowledge base in LEAN, SSGB/SSBB and contemporary quality methodologies.
  • Mandated GB/BB certification.

Salary: INR 8,00,000 – 10,00,000 P.A
Industry: Consumer Electronics / Appliances / Durables
Functional Area: Accounts, Finance, Tax, Company Secretary, Audit
Role Category: Accounts Manager
Role: Accounts Manager
Keyskills:

Change ManagementProcess ExcellenceQuality ManagementService ManagementProcess ManagementRoot Cause AnalysisProcess DocumentationProcess Automationleansix sigmap2pFinancial AnalysisR2Rstatisticsgreen beltblack belt

Desired Profile

SKILLS & Exposure:

  • A/Cing Principle and Financial Statement Literacy
  • Risk & Control
  • Financial Analysis & process mapping
  • Process performance Management
  • Influencing Skill
  • Proficient on MS Excel & MS Power point
  • Experience in Business process mapping and improvements at department level.
  • Exposure to cross-functional process improvement projects.
  • Exposure to one or more ERP Systems
  • Person should be a Green Belt/Black Belt which is mandatory
  • 2.5+ years in Business Process Excellence & Quality

Six Sigma JOB- Quality Assurance/Quality Control Manager

JOB DESCRIPTION

Qualification:
Graduate

Relevant exp.:
46 years of relevant experience
8-11 yrs of overall experience

Preferred Skills:
Six Sigma Black Belt with good knowledge of Lean practices
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Operational Excellence (or similar) function
Certification in Lean and other quality practices added advantage
Strong communication and presentation skills”

Position Objectives:
1. Drive Improvement projects on processes to improve
a. Productivity
b. Improve SLA performance

2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. lead a global projects in OE
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites
6. Acts as a mentor to Six Sigma and Lean projects for his influence.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Assurance/Quality Control Manager
Role: Quality Assurance/Quality Control Manager
Keyskills: Six Sigma, Lean, Black Belt, Operations, Operational Excellence, People Management, Presentation Skills, Quality Principle,Quality

OPERATION EXCELLENCE/BUSINESS EXCELLENCE(F&A DOMAIN)

JOB DESCRIPTION

Relevant exp
10-14 years of relevant experience-14-18 yrs of overall experience

Preferred Skills

Six Sigma Master Black Belt with good knowledge of Lean practices
Strong Knowledge of Quality Principles and Techniques essential
Needs to have worked in a BPO Operational Excellence (or similar) function
Certification in Lean and other quality practices added advantage
Strong communication and presentation skills

Position Objectives

1. Drive Improvement projects on processes to improve
a. Productivity
b. Improve SLA performance

2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global projects in OE
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites
6. Acts as a mentor to Six Sigma and Lean projects for his influence

Salary: INR 17,00,000 – 27,50,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager
Keyskills: Six Sigma, Lean Master Black Belt, Business Excellence, Operational Excellence, Operations, People Management, Presentation Skills.