Conduct analysis, design, evaluation of the current business processes to standardizes and optimize for future state.
Work with technical team to understand streamline workflow and re-engineer the future design.
Lead the analysis and business requirements gathering to develop detailed functional requirements, clearly stating project scope
Understand & comprehend client requirements and ensure the project is completed on time and within budget.
Support project initiatives, including identifying and analyzing preliminary business needs, business processes
Participate in due diligence activities.
Design Business Processes.
Create and Analyze Business Strategies.
Identify Process Improvements opportunities.
Understand critical business and information technology risks.
Demonstrate advanced understanding of business processes, internal control risk management, IT controls, and related standards.
Act as liaison between business units and Project Team in all areas of support and enhancements.
Gather, create and document current and future business process flows.
Prepare and analyze data conversion requirements
Define system interface requirements
Perform application configuration and customization of CRM system/s (building screens, designing custom objects, developing workflows, etc.), including testing and evaluation to ensure quality and consistency
Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities.
Ensure consistency of CRM usage conventions, compliance with best practices, and integrity of data.
Implement new departments into CRM platform.
Follow new releases, patches, and system updates of CRM system/s.
Perform other job related functions as assigned.
Qualifications include (but are not limited to):
Must be Certified Lean Six Sigma Green/Black Belt
Must have in-depth knowledge of Business Process Mapping and Modeling.
Exposure to Business Process Re-engineering, Transformation, Lean Six Sigma, & Program Management. Should be well versed with business process re-engineering.
Willingness to interact with clients on a regular basis.
Has strong analytic and problem solving skills & must be articulate
At least 6 years experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications.
ITIL Certification is an added advantage.
Excellent written and verbal communication skills
Detailed, organized, and results-oriented
Ability to multi-task and perform effectively under pressure
Ability to work effectively in a fast paced, high energy, team-oriented environment.
Bachelor’s degree in Computer Science, Engineering, Business or closely related field or equivalent experienc