Experience on driving process improvement initiatives through a team of BB/MBB
Understanding of features & functionalities of RPA tools, approach to identify opportunities, qualify them and deploy etc
Drive change management through stakeholder management and influence business improvement objectives for the vertical
Domain knowledge is an added advantage (preferably BFSI)
Post graduate with minimum 10 to 14 years of experience in Operations Excellence.
Six Sigma Master Black Belt with good knowledge of Lean practices, Knowledge of Quality Principles and Techniques essential
Should have strong financial and client facing skills (strong delivery leader)
Should have experience into Robotics process automation business execution experience at clients.In depth understanding of features & functionalities of RPA tools.
Multi Domain and Process Expertise across Global Markets.
Should have mentored and led BB and GB projects- Acts as a mentor to Six Sigma and Lean projects
Ability to merge Technology & Process
Drive Improvement projects on processes to improve
b. Improve SLA performance
Drive Automation penetration and improve business outcomes for client through evolution in Automation maturity curve
Interact with client/ internal stakeholders to drive and influence improvement objective
Lead a global projects in OE
People manager for a team
Drives the OE program for a client/ clients in a site/ across sites
Acts as a mentor to Six Sigma and Lean projects for his influence
Salary: INR 17,00,000 – 32,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Keyskills: Six Sigma, Master Black Belt, Process Excellence, MBB, Lean, Business Excellence, Change Management, Process Improvement, Initiatives, Operations, Operational Excellence, Robotics, RPA.