PMO Opeartion – Asst Manager- Hyderabad

The setup has various groups which provide effective solutions to the customers by following a streamlined system development methodology and comprises of groups like Usability, Application Architecture, Development and Quality Assurance and Performance.

Education and Qualifications

• Prince2 Practitioner or PMP

• Advanced level use of Excel and SQL Reporting 

• Intermediate level use of Visual Basic and SSRS Reporting

• Intermediate level use of MS Project, PowerPoint, Visio, Word and SharePoint

Years of Experience: 7+ years

Key Competencies

• Excellent attention to detail; fast accurate work

• Excellent administration skills

• Excellent interpersonal, communication and presentation skills

• Excellent relationship management skills

• Strong team player

• Ability to be proactive and work alone as well as part of a larger team

• Must be very well organised and be able to respond to changing priorities

• Knowledge of project delivery processes

• Analytical and flexible

• Ability to synthesise and visualise complex data

• Technically minded

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. 

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.

 

“Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited DTTL, a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL does not itself provide services to clients. DTTL and each DTTL member firm are separate and distinct legal entities, which cannot obligate each other. DTTL and each DTTL member firm are liable only for their own acts or omissions and not those of each other. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors, and may secure the provision of professional services in its territory through subsidiaries, affiliates and/or other entities.

In the United States, Deloitte LLP is the member firm of DTTL. Like DTTL, Deloitte LLP does not provide services to clients. Instead, services are primarily provided by the subsidiaries of Deloitte LLP, including:

  • Deloitte & Touche LLP
  • Deloitte Consulting LLP
  • Deloitte Financial Advisory Services LLP
  • Deloitte Tax LLP

Project Coordinator -(Night Shift)

 

Purpose of Role:

 

nscglobal’s Project Management function is pivotal in ensuring projects and programmes are delivered on time, right quality within budget to a satisfied client.

 

It is the role of the project coordinator to lead medium sized standard projects, or numbers of smaller standard projects and to take responsibility for the achievement of the agreed goals and objectives. A project coordinator will use established processes. At times they will manage a sub-project as part of a large complex project under the guidance of a Project Manager or Programme Manager.

Responsibilities:

Professional capability in project management is displayed when the leader of the project delivers the results required by all stakeholders. This requires managing the many variables that occur, during the life of the project. The projects that a project coordinator is responsible for are likely to be standard or sub-projects of large complex projects. The following responsibilities show the breadth of issues the project coordinator needs to manage

 

  • Project Integration Management – Achieve customer deadlines. Be responsible for project or sub-project performance. Represent nscglobal to the customer in a in a positive way. Ensure a project plan is prepared and maintained. Use previous experience and follow the nscglobal project management method. Manage the plan using the negotiated resources. Measure performance and take corrective action where necessary. Manage a change management process to provide change control.
  • Project Scope Management – Responsible for delivering the agreed outcomes required from the project or sub-project. Conduct stakeholder analysis, define and manage customer expectations both stated and unstated. Manage the interface between nscglobal and the customer. Liaise with the nscglobal business units for project inputs and regularly report to the sponsor.   Clarify definition of mandate, details of contract and manage contract variations.
  • Manage the relationship with internal and where applicable external customers to monitor and manage any changes to requirements or expectations. Ensure acceptance of project deliverables by stakeholder/customer/sponsor. The above may be under the guidance of a Project / Programme Manager.
  • Project Time Management – Use a formal process to estimate times for all activities, sequence them and then prepare the schedule. Control performance to meet the deliverables according to the schedule.
  • Project Cost Management – Plan, allocate and manage budgets. Give forewarning of any deviations from budget. Control the budget within the limits of the project specification and the amount released by the project sponsor through the contract. Seek approval from the sponsor for any anticipated expenditure above the project budget.
  • Project Quality Management – Establish quality requirements and manage project to ensure compliance. Ensure all variations are agreed, documented and managed. Ensure a project information base is maintained through an approved project specification, regular reports and minutes, and a final report. Use project reviews as a way of objectively monitoring project performance.
  • Project Human Resources Management – Actively promote team effectiveness, morale and productivity. Ensure the team owns the goals of the project and they are willing to extend themselves to meet the goals. Support competence development of team and of other nscglobal staff.
  • Project Communications Management – Implement a communication strategy to inform all stakeholders, provide regular reports. Provide market information as to future business opportunities to the CSM and/or Account Director.
  • Project Risk Management – Use risk management to minimise cost variations and deviations from schedule while delivering to the stakeholder’s confidence in the project.
  • Project Procurement Management – In management of sub-projects in large complex engagements work within the procurement management processes defined. Manage third party equipment and suppliers. Provide feedback of efficiency of tools and competence to use them available to the project team.

Qualifications:

Essential:

 

  • Project Management – Experienced in the principles, methods and techniques for the effective management of projects. A minimum 2 years’ experience of demonstrated competence in project coordination / administration. 
  • Communication – Proficient written and oral communicator.
  • Analytical – Familiar with facilitating a team to problem solve and resolve issues.
  • Project Management Tools – Familiar with the use of automated tools to assist in the project management process by automating mechanical tasks such as scheduling, resource balancing and time recording, e.g. Microsoft Project.
  • Project Management Methodologies – Have an understanding of the principles of project management.
  • Progress Reporting – Able to apply techniques for reporting the progress of activity against plan.
  • Cross-Functional and Inter-Disciplinary Awareness – Understanding the needs, objectives and constraints of those in other disciplines and functions
  • Strategic Perspective – Keeping overall objectives and strategies in mind, and not being deflected from these when dealing with matters of detail
  • Professional Qualification(s) – A diploma or A’ Levels and PRINCE2® Foundation Certificate, Project Management Institute (PMI) certification or equivalent
  • Project Management – Previous involvement in ICT projects.
  • Product Knowledge – Understanding of IT and networking products.

 

Desirable:

 

  • Project Management Methodology – Familiar with the application of a Project Management methodology.
  • Financial Management – Familiar with financial management.
  • Leadership – Able to motivate others towards the achievement of goals and objectives.
  • Delegation – Delegating tasks and responsibilities effectively
  • Initiative – Being proactive, taking action and anticipating outcomes
  • Stress Handling – Retaining objectivity and proper understanding of a problem or situation when placed under conditions of stress
  • Flexibility – Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly
  • Influence and Persuasion – Influencing and persuading others to take a specific course of action when there is no direct line of command or control.
  • Customer Focus – Understanding and keeping the client’s needs continually in mind when taking actions or making decisions.
  • Industry and Professional Standards – Understanding of the standards associated with the role such as nscglobal project management standards.
  • Sales Process – Aware of the sales cycle, previous experience in a vendor organisation beneficial
  • Commercial Awareness – Keeping the organisations business success in mind in carrying out all responsibilities.

Project Manager

Responsability:

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects

  • Ensure that all projects are delivered on-time, within scope and within budget

  • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

  • Ensure resource availability and allocation

  • Develop a detailed project plan to track progress

  • Use appropriate verification techniques to manage changes in project scope, schedule and costs

  • Measure project performance using appropriate systems, tools and techniques

  • Report and escalate to management as needed

  • Manage the relationship with the client and all stakeholders

  • Perform risk management to minimize project risks

  • Establish and maintain relationships with third parties/vendors

  • Create and maintain comprehensive project documentation

Requirements:

  • Education: Higher or technical engineering, in Computer Science, or Telecommunications.

  • Postgraduate studies in Project Management. PRINCE2 or PMP certification.

  • Languages: Person with international profile, fluent English.

  • Previous experience: 3-5 years in Project Management in Software and Hardware solutions.

  • International experience: Europe or America

  • Technical and economic management of the project

  • Customer relationship.

  • Lead the coordination with the people involved in the project.

  • Integration and validation of all modules developed

  • Review of project documentation.

  • Coordination with Technical Management.

  • Coordination with Software Manager.

What we offer:

  • Permanent contract

  • Internacional environment.
  • Territory: India.

Six sigma Job- Assistant Manager

Designation Assistant Manager – Call Center – 3 Opening(s)
Job Description

Summary:
Primary objective is to supervise and manage Call Center Inbound team & to deliver continuous results, drive improvement through initiatives, identify gaps and fix them.

Job Responsibilities:

Controlling absenteeism / shrinkage
Handling a team of 5+ TLs and operators (60+) reporting to TLs
Planning leaves and motivating the team members
Analyzes data/ reports and provides recommendations to improve business performance
Constantly work on improving the main KPIs like Productivity / AHT / Quality.
Highlighting process performance to Senior Management
Analyze daily / weekly reports – MIS
Interact with management
Act as a bridge between the middle and senior management
Do Appraisals
Ensures departmental standards for Quality, Variability and Efficiency are met or exceeded
Give subordinates opportunity to develop their own expertise and delegates effectively to ensure shared responsibility for work output
Drives process improvement within the Business Units by implementing new ideas/ concepts
Tracks and minimizes variance observed in the calibration results

Desired Profile:

Seasoned Assistant Manager with overall 4+ years of experience and min. 1 year as AM.
Should at least be a Graduate, MBA preferred
Experience in managing Outbound campaign preferably customer service.
Should have simultaneously managed multiple campaigns.
Preferred candidate with experience in Financial Services/Call Center.
Exposure to Six Sigma Methodology will be an added bonus.
Proficiency in MS Office (Excel, Visio, Word and PowerPoint) required.
Knowledge about dialer and its functionality should be clear.
Should have initiated various activities /projects which has made significant impact in the process organization.

Who should join?

Candidates who are result oriented.
Who have relevant experience.

Desired Profile Please refer to the Job description above
Experience 4 – 6 Years
Industry Type Banking / Financial Services / Broking
Role Assistant Manager/Manager-(Technical)
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Education UG – Any Graduate

PG – Any Postgraduate – Any Specialization

Doctorate – Doctorate Not Required

 

Laboratory Manager-food

Job Description

Responsible to maintain Quality Management System as per ISO 17025.
2. Ensuring all documents and records in the lab are properly maintained.
3. Ensure that all tests are performed as per requested, with required standards.
4. Responsible for validation of methods and calibration of instruments.
5. Ensuring the purity and validity of standard solutions and CRMs.
6. Monitoring the Turn around Time.
7. Ensuring traceability of all reference materials.
8. Responsible for subcontracting the samples and maintaining the records.
9. Execution of preventive actions.
10. Ensure that calculation of raw data of analyst and data transfer is correct.
11. Maintenance of housekeeping, environmental conditions in lab.
12. Indenting reference standards, glassware, and chemicals as required.
13. Identification of departures/ non conformities in testing activities

Salary: Not Disclosed by Recruiter
Industry: Strategy / Management Consulting Firms
Functional Area: Other
Keyskills: Quality Management, ISO 17025, food laboratory, six sigma 17025, operation team management, techno commercial NABL.

Six sigma Job- Engineering Manager

Job Description

  • Technical Support to ensure smooth functioning of assembly shop
  • Contribute to FTY improvement through QC Story
  • PCN implementation/ New product introduction
  • Remove technical bottlenecks in production and ramp-up
  • Proper documentation like process layouts, Routings, SOP, Material Masters, SIR etc.
  • Adherance, and upkeep of all operations to SOP/PL
  • Attend daily GEMBA and ensure corrective actions against PRF and NCF with CARs
  • Attend to technical issues related to smooth production
  • Review QC rework data/TCN/DARs and initiate actions for improvement
  • Must have good knowledge of jigs & Fixtures, press tools, measuring instruments etc.

Salary: Not Disclosed by Recruiter
Industry: Electricals / Switchgears
Functional Area: Production, Manufacturing, Maintenance
Role Category: Production/Manufacturing/Maintenance
Role: Engineering Manager
Keyskills:

Production, New Product, Introduction, QC, Story Assembly, Shop ,Press Tools ,Technical Support, six sigma, PFMEA Jigs & Fixures, SOP, Process control, Trouble shooting, Auto CAD, ProE.

Manager/ Sr. Manager – Business Excellence (QA)

Job Description

Key Responsibilities:
Responsible for Developing and managing Six Sigma drive.
Responsible for Training on Six Sigma Methodology, drive BB programs.
To Support all function in resolving their chronic/ strategic and operation problems.

Key Skills:
Must be a certified Black Belt and has worked in related profile.

Salary: Not Disclosed by Recruiter
Industry: Automobile / Auto Anciliary / Auto Components
Functional Area: Production, Manufacturing, Maintenance
Role Category: Production/Manufacturing/Maintenance
Role: Quality Assurance/Quality Control Manager
Keyskills: Six Sigma Certified Black Belt, Business Excellence, Process Excellence, Process Improvement, Operational Excellence, Black Belt, Quality Assurance, Six Sigma Methodology, Six Sigma Drive Operations.

Senior Specialist Quality – Sutherland

Job Description

Job Description

Roles & Responsibilities:

* Responsible for Call Calibration.
* Responsible for Call quality auditing.
* Ensure adherence to Client/Sutherland standards and recommends/develop
action plans for hygiene improvements, if necessary to contain and correct
hygiene related issues.
* To identify training / coaching needs of the team members and provide the
same to the Manager.
* Be directly responsible towards fostering the development of team by
motivating them.
* To ensure team achieve productivity and quality roster adherence.

Eligibility:

* Graduate
* Good Comm. Skills.
* Min 2 year of experience as Quality from any Inbound, Outbound process.
* Knows all Quality tools

Mandatory:

* Candidate should be comfortable to work with 24*7 shifts.
* 5 Days Working, 2 Days Off
* Should have prior domestic/international BPO experience
* Must have 2 year experience as a Quality analyst

Work Location: Thane

Salary: INR 1,50,000 – 4,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Keyskills: qaqa analysis, qc analysis, quality control analysis, quality assurance, analysis six sigma, analysis ,quality research.

Brand blue puzzle pieces assembled

LEAN SIX SIGMA

JOB DESCRIPTION

Role : Tech Delivery&Op Excellence Practitioner

Role Description : Design, build and configure applications to meet business process and application requirements.

Must have Skills : Lean Six Sigma

Good to Have Skills : Operational Excellence

Job Description :

1)Understand how to deliver value to clients, and use that commercial competency to apply methods or certifications appropriately.
2)Attention to detail and deep expertise allow them to see inherent risks or improvement opportunities that others may not.
3)Work directly with client teams to ensure a high standard of delivery and operational excellence are met.

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Keyskills: Lean Six Sigma, Operations, Operational Excellence, Business Process.

Position Details: Senior Program Manager

Location: Bangalore, Karnataka
Recruiter: Rupa Krishnan
Phone Number:
Email ID:

Description:

 

We are looking for an experienced Senior Program Manager who will lead and manage the business  opportunities /programs /projects for internal Client servicing across the globe. You will be the champion to introduce new efficient technologies to enhance the Technology services. The successful candidate must be able to work directly with the system/data, manage stakeholders and lead multiple projects at one time. Should be passionate about their work, self-motivated, detail oriented and have excellent problem solving abilities. They will deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.

The goal is to ensure that all programs deliver the desirable outcome to our organization

Responsibilities:

  • Formulate, organize and monitor inter-connected projects
  • Decide on suitable strategies and objectives
  • Coordinate cross-project activities
  • Lead and evaluate project managers and other staff
  • Develop and control deadlines, budgets and activities
  • Apply change, risk and resource management
  • Assume responsibility for the program’s people and vendors
  • Assess program performance and aim to maximize ROI
  • Resolve projects’ higher scope issues
  • Prepare reports for program directors

Requirements:

  • Proven experience as a Program Manager or other managerial position
  • Thorough understanding of project/program management techniques and methods
  • Excellent Knowledge of performance evaluation and change management principles
  • Excellent knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project etc.) is a strong advantage
  • Outstanding leadership and organizational skills
  • Excellent communication skills
  • Excellent problem-solving ability.
  • PMP/PRINCE II certification is a plus.

About PROLIM Corporation

PROLIM is a leading provider of end-to-end IT, PLM

The word “PROJECT” on colorful puzzles on white background

and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high-value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.