Six sigma green belt JOB-Associate Manager – Quality

Job Description

We at HCL Technologies Ltd – Business Services are hiring for Associate Manager – Quality

Job Location: – Noida

Shifts: – Candidate shout be comfortable with all the shifts including Night Shifts

Qualifications: – Graduate (preferably in Stats/Maths/Business Analyst). MBA (not mandatory)

Other Qualifications: – Certified / Trained Six Sigma GB, Project Management, COPC RC, ISO 9K / 18K Lead Auditor would be added advantage.

Required Experience: – Total 5 Years of Work Experience with minimum 2 years in Quality control/management.

Job Description: –

Managing Team of Quality Coaches/Analyst, Voice coach and support in Training setup
Responsible for driving and maintaining Quality practices for a Healthcare process with Order management, Software/Hardware support, F&A and Procurement.
Ensure the correct and effective measurement system for all critical work areas/work groups.
Identifying the improvement opportunities through analysis & participate in driving related activities
Align Voice of Customer and Voice of Business to internal measurements and effectively able to drive Customer experience/satisfaction.
Should be able to do effective client management and work with internal and client stakeholders to drive high quality standards.
Promoting Quality Education by planning, organizing and conducting Quality Trainings.
Plan and organize Internal Audits & Reviews on various quality frameworks and strategic practices to ensure compliance to the requirements
To create awareness on innovation/value adds thru structured training across various levels
Co-ordinate for identifying and driving innovation/improvement projects

Behavioural Competencies: –

Analytical thinking & Decision making
Communication Skills (both written and verbal)
Customer Orientation
Leadership traits
Coaching and Mentoring ability
Interpersonal Skills
Strong customer focus

Functional Competencies: –

Creative thinking & Decision making abilities
Control Systems (ISO, COPC)
Data analysis & Knowledge of Quality Tools
Internal Quality Audit Skills
Six Sigma or other Quality methods and Techniques

*Candidate should be residing within 35 Km radius of HCL working location*

Please share your updated resume on rishi.pandey@hcl.com

Salary: INR Salary / Hike basis last drawn subject to company policies
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Employment Type: Permanent Job, Full Time
Keyskills: quality quality control, quality management, team management, quality practises, quality education, quality training, client management, internal audit, internal reviews.

Urgent Hiring for Training and Quality Manager(international Process)

Job Description

  • Responsible for monitoring/auditing, preparing and providing adequate feedback to ensure process compliance.
  • Ensure adherence to quality norms as per client specification, also internal policies, procedures, and compliance regulations are being followed.
  • Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement.
  • Responsible for monitoring/auditing, preparing and providing adequate feedback to ensure process compliance.
  • Ensure adherence to quality norms as per client specification, also internal policies, procedures, and compliance regulations are being followed.
  • Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement.
  • Managing internal as well as external quality audits.
  • Identifying root cause analysis of quality shortfalls.
  • Reduce learning curve and help enhance product/process knowledge of new joinees.
  • Communicate to heighten awareness and focus on importance of improving the overall customer experience.
  • Drive Training programs / Certification program at the engagement level and participate in the training programs as trainers.
  • Maintain the desired target throughput for process training batches.
  • Candidate should be Six Sigma Black Belt Certified.

Interested Candidates may drop their CV on the below mentioned Email ID.

HR-Devyani Singh
Email ID-devyani.singh@ienergizer.com
Contact No.9811532302

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Assistant Manager/Manager -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills: Process Training, Feedback, Process Compliance, Policies, Learning, Quality Management, Customer Experience.

Mega Walk-in for Associate/senior Associate – Investment Banking

Job Description

Incedo is looking for Associate/Sr. Associate will be responsible for

Account Maintenance/Account Operations
Wealth Reports
Effective audit of workflow to ensure accuracy
Conduct proactive audits of various work types and review of exception reports
Work together in a team environment to eliminate/reduce opportunity for errors.
Audit using the companys internal systems as per defined guidelines
Return defective units to operation team for correction
Daily reporting
Other duties and responsibilities as assigned

Key Skills:

At least 1-6 years of Account Maintenance, wealth reports (Preferably in Financial Industry)
Strong communication and organizational skills, detail oriented, self-motivated, high-energy, and self-directed problem solver, with an execution focus
Ability to resolve problems through root cause analysis
Financial and operational acumen
Ability to read, interpret and comprehend financial documents
Working knowledge of Microsoft Office
Demonstrate a structured and methodical approach
Process improvement and commitment to quality mindset
Flexible and open to multiple shifts

Six Sigma certification (nice to have)

Salary: INR Cab + Night Shift Allowances
Industry: Banking / Financial Services / Broking
Functional Area: Financial Services, Banking, Investments, Insurance
Role Category: Investment Banking
Role: Wealth Manager
Employment Type: Permanent Job, Full Time
Keyskills: investment banking, Capital Market, Account Maintenance, account operation, account opsa / c ops Wealth Management, portfolio management, investment advisor.

Six sigma JOB-Assistant Manager/Manager-(Technical)

JOB DESCRIPTION

Manage Quality initiatives with emphasis on continuous improvement in operating results and strengthening of underlying processes for the Site.;

Oversee the design, development of quality related initiatives and ensure quality measures are aligned with overall Business objectives. ;

Support business and functional team to achieve quality objectives.;

Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.;

Imparting advanced training to personnel on quality related initiatives to percolate quality across the organization and building a Quality Culture. ;

Motivate and mentor team members in managing their personal and professional goals;

Support Quality Lead in Integrating Quality Continuous Improvement initiatives with other cross- center initiatives such as BPO blueprint, Service Management etc;

Support Quality Lead in tracking the progress against Organization and engagement objectives and ensure completion of Balanced Score card;

Support Quality Lead in driving the Employee Suggestion Program ;

Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) drive productivity score of the assigned project on a regular basis;

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Assistant Manager/Manager-(Technical)
Employment Type: Permanent Job, Full Time
Keyskills: BPO,Six sigma, Business excellence, Service management, Continuous improvement, Design,  development, Quality Lead Training, Management, Mentor.

CN – STRATEGY – MC – F&EP SHARED SERVICES 06

JOB DESCRIPTION

About Capability Network:

If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 2, 000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations, Capability Network professionals specialize in providing cutting- edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide.

Brief Profile: We are looking for a candidate who is a self- starter, result oriented, has proven track record in building new business. Someone who has led large transformation programs and successfully managed C- Suite stakeholders. Candidate should have led sales cycles for consulting projects and is well versed with the latest trends, thought leadership and technology in finance.

Key responsibilities of the role:

Identify opportunities using/ building own network within and outside firm to drive business development activities

Prepare response to RFP and drive client conversation/ presentations to dive business opportunities

Prepare business case, Solution options, project plans, estimates, staffing requirements and execution approach for Finance Transformation opportunities and use them as part of proposal to the client appropriately

Lead project delivery, client conversation and manage stakeholders on the project both internal and external

Drive continuous improvement capability with regards to methodology, tools, practices and maturity

Lead the team of experienced resources and direct/ guide teams on project executions as per planned timelines

Drive cross- functional multiple projects at the same time across consulting, strategy, technology and BPO/ operations

Work Independently on business development and project delivery from onshore/ offshore as needed

Lead the solution design and implementation aspects of engagement(s) ensuring high quality within constraints of time and budget

Effectively co- ordinate with client organizations and work towards maintaining & enhancing effective client relationships

Lead various aspects of finance transformation journey and the assessment of project requirements and deliverables to identify the best solution for clients

Experience:

Should have minimum 10 years of work experience with preferably 5 years in consulting and business development

Must have at least 3 full life cycle design- to- implementation experience in finance process transformation, shared services, operating model

Should be fully conversant with finance topics of operating model, finance process, enabling technologies, RPA, Blockchain, AI, Zero- based organization/ budgeting/ spend, etc. Hands- on experience including research and publishing PoVs / white papers in all these domains will be preferred.

Must have experience in handling team of 15- 20 resources including client personnel independently

Functional experience in Finance transformation projects across all or any of the phases i.e. Feasibility, Design, Build, Deploy, Stabilization preferably involving implementation of enabling technologies, tools and software applications

Strong Finance & Accounting domain expertise and technology expertise like SAP and Oracle ERP, S4HANA, Central Finance, Cloud solutions, etc.

Experienced / trained on process excellence, Lean / Six Sigma concepts

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – ERP, CRM
Role Category: Project Management
Role: Project Manager-IT/Software
Employment Type: Permanent Job, Full Time
Keyskills:

SAP,RFP, BPO, Project delivery, Publishing, Staffing Management, consulting, Continuous improvement, Business case, Lean six sigma.

Lean six sigma JOB-Manager

Job Description

Dear Candidate

Greetings for the day!!
We are currently hiring for Manager Role.
Interested candidates can send there updated resume on Neelam.rohila@tesco.com
Please find the JD
Purpose of the role: 
 
The purpose of the Continuous Improvement Coach position is to promote and facilitate continuous improvement across Customer & Product and support CI framework to deliver business transformation.

Coach will be responsible for the delivery of Continuous Improvement trainings & initiatives across finance business. It will play an important role in helping to foster a culture of sustainable change through the creation and embedding of CI methodology in line with the Tesco business strategy, engaging and coaching teams across business to reinforce CI and build CI capability, coaching and supporting the delivery champions on their CI interventions, reporting and tracking of the maturity and benefit levels across CI initiatives

Key Responsibilities 

To identify and deliver process improvement activity across the business through employing CI methodologies

Lead improvement projects from start to end and ensure on time delivery

Help individuals and teams to complete the improvement projects and assist them getting CI certification, bring the team at defined CI maturity level, sustain and further Improve.

Assist with identifying integration issues with other projects/processes and coordinate the improvements with the appropriate project leader to accomplish project goals.

Facilitate systematic CI coachings, and build capabilities across business

Learn and use CI tools and principles, Lead and/or facilitate continuous improvement events/Workshop

Promote idea submission in ELI, increase footprints and adhere ELI governance system

To work with key business stakeholders, other CI coaches & champions, to build a continuous improvement environment to support an ongoing programme of change

Provide progress updates to all level of stakeholders & report benefits to business at defined intervals.

To complete post implementation reviews to ensure successful delivery of CI has been achieved and to ensure that improvements can be made for future projects

Business Impact: 

Continued CI maturity with balanced benefits across People, Quality, Cost & Delivery

Ensure that processes are continually optimised to deliver efficiency savings

Creating systemic improvement in metrics like People, Quality, Cost & Delivery through adoption of CI principles optimised across business

Eligibility Criteria: 

Basic understanding of continuous improvement concepts including, Lean & Six sigma

Fair coaching skills, with an ability to empower individuals and teams to think from the process point of view

Ability to lead, influence and deliver results at Team level and in a fast paced, matrixed environment

Proficient in the use of Microsoft Office, Visio, Word, Excel, Outlook, and PowerPoint

Good verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts

Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements

High degree of change orientation, willingness to challenge current thinking in constructive ways which build support and develop new approaches to complex issues

Desirable skills: 

Lean Six Sigma, CI Exposure in shared services business or service industry

Certification in Lean/Six Sigma/Change Management

Regards,
Neelam

Salary: INR 9,00,000 – 17,00,000 P.A.
Industry: Retail / Wholesale
Functional Area: Strategy, Management Consulting, Corporate Planning
Role Category: Corporate Planning/Consulting/Strategy
Role: Corporate Planning/Strategy Manager
Employment Type: Permanent Job, Full Time
Keyskills: Continuous Improvement ,six sigma, black belt,CI Methodology, Lean Six Sigma, Coaching training, continuous improvement tools.

PAYTM HIRING FOR QUALITY ANALYST (NON-TECHNICAL)

Job Description

 

Should have good communication skills
Good Excel Knowledge
Six Sigma Green Belt certified will be an added advantage.
Logical Approach required.
Experience should be more than 2 years in Quality domain.
Candidate must be able to work on Process Excellence Part as well.
Open for rotational shifts and week offs.
Need to sit at Partners end as well as per requirement.

Timings : 10 AM – 11 :30 AM
Venue : Paytm Office , F-1 , Noida Sector 6 , Nearest Metro Station Noida Sector 15
Contact Person : Sheetal (HR)
Date and Day : 22 October , 2018 , Monday

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Executive

Employment Type:Permanent Job, Full Time

Keyskills

Six Sigma Green Belt, Process Excellence, Quality Analysis, Communication Skills.

Lean six sigma JOB-SR. PROCESS DESIGN MANAGER

Job Description

Ever checked in somewhere on social media? Ever tracked your online orders? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. Find out more by watching the video below or visiting this link.

You will be in a senior role reporting to VP, Global Content Operations, responsible for designing and tetsing new processes and tooling in partnership with Engineering and Operations teams.  You will function in a program leadership role, leading teams of project managers to drive definition and design of new processes to ensure operational excellence as well as lead transformational cross-functional initiatives across global content operations. You are also accountable for process transition activities across global content operations stakeholders and suppliers.

What’s the Role?
You will be executing the following:

  • Defines and manages end-to-end framework for creation and operationalization of the new to world processes.
  • Is accountable for delivering new product ideas from concept to operational flows by directing process design team members in regard to design and development of production flows.
  • Establish standardized procedures, processes, templates, and requirements for each stage of product creation: research and planning, design, and prototyping.
  • Support program/projects by providing transition architecture & governance
  • Continuously identify opportunities of improvement in the design process.
  • Collaborate closely with engineering teams to ensure that all information required from design is provided in a timely manner.
  • Actively research the markets to be informed of emerging trends, concepts, ideation, technologies etc
  • Play lead interface role for industries bodies and other external associations such as Nasscom etc
  • Lead, coach, develop, and manage direct reports. Set standards for expectations and execution. Create individual development plans and accountability process.
  • Develop and maintain a high performing organization through effective hiring, coaching, rigorous performance/talent management, and employee engagement initiatives. Foster a collaborative, success-oriented team environment where resources are empowered and accountable.

Who are you?

You are someone who has strong relationship, organizational and management skills. You are also independent and self-directed.

You have:

  • Minimum 12+ years relevant experience; 5+ in a consulting role in professional, management or IT services firm
  • Engineering degree from a reputed college. MBA is required.
  • Experience working in a high-paced growth environment
  • Experience in managing change and leading transformation initiatives
  • Understanding of quality and continuous improvement (experience of lean / six sigma preferred)
  • Understanding of technology (e.g. Database, GIS, software, Other tech stacks) and work process flows
  • Project management professional certification preferred
  • Experience and sound understanding of operations, operations strategies or supply chain operation development/execution a plus
  • Strong relationship skills, and ability to collaborate with internal/external groups for effective problem resolution and change management
  • Strong analytical and problem-solving skills, with demonstrated expertise in management information systems and dashboards developments
  • Excellent organizational and communication skills (oral and written) working with internal and external stakeholders
  • You are open to Global travel as required.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software – Application Programming, Maintenance

Role Category:Senior Management

Role:Program Manager

Employment Type:Permanent Job, Full Time

Keyskills

design management, talent management, design development, project management, change management, architecture, process transition, lean six sigma, execution vendor management.

MANAGER / SR. MANAGER – QUALITY & TRANSFORMATION | INSURANCE DOMAIN

Job Description

Identify Digital Transformation Opportunities & Create Digital Transformation Roadmap
Be the innovation champion for the vertical
Drive Lean Six Sigma based process improvement opportunities
Drive Lean Six Sigma DNA/ culture across the vertical
Mentor Lean Six Sigma projects
Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
Ensure compliance with internal policies and procedures, external regulations and information security standards.

Work Timings: US shifts

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Manager

Employment Type:Permanent Job, Full Time

Keyskills

lean six sigma, process improvement, quality management, six sigma, projects, digital transformation, TransformationProcess, Excellence,

WALK-IN FOR TEAM LEAD (OPERATIONS : NON TECHNICAL)

Job Description

Hi,
We are hiring for Team Lead Operations for our noida location office.
PFB the JD for your reference:

You will be responsible to identify and implement process improvement efforts business within the Company and sound process improvement accepted disciplines and practices.

Take responsibility and accountability for the successful utilization and results of the Performance Excellence Management.

Identify, plan and implement key projects to improve quality, reduce cost, increase productivity.

Handle a team of 10- 20 agents

Develop and coordinate the performance excellence/performance improvement vision and deployment planning as defined by the Executive Team.

Prepare Daily, Weekly & Monthly MIS Reports.

Requirements :
Minimum 2+ yrs of total experience and 1 year of experience as a TL on papers 

Minimum Education : Graduation (Complete)
Ability to handle multiple projects having unstructured scoping.
Knowledge of Basic Excel
Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome and to act in an independent manner.

Venue Details:
 Paytm Office  , F-1, Noida Sector -6, Nearest Metro Station : Noida Sector :15
Contact Person : Sheetal
Timings : 10 AM-11 AM
Date and Day : 8th October , 2018

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills:

Lean, Excel, Macros, Process Improvement, Operations, Process Excellence, Six Sigma, MIS, Reporting, Quality Improvement, Team Leading.