We at HCL Technologies Ltd – Business Services are hiring for Associate Manager – Quality
Job Location: – Noida
Shifts: – Candidate shout be comfortable with all the shifts including Night Shifts
Qualifications: – Graduate (preferably in Stats/Maths/Business Analyst). MBA (not mandatory)
Other Qualifications: – Certified / Trained Six Sigma GB, Project Management, COPC RC, ISO 9K / 18K Lead Auditor would be added advantage.
Required Experience: – Total 5 Years of Work Experience with minimum 2 years in Quality control/management.
Job Description: –
Managing Team of Quality Coaches/Analyst, Voice coach and support in Training setup
Responsible for driving and maintaining Quality practices for a Healthcare process with Order management, Software/Hardware support, F&A and Procurement.
Ensure the correct and effective measurement system for all critical work areas/work groups.
Identifying the improvement opportunities through analysis & participate in driving related activities
Align Voice of Customer and Voice of Business to internal measurements and effectively able to drive Customer experience/satisfaction.
Should be able to do effective client management and work with internal and client stakeholders to drive high quality standards.
Promoting Quality Education by planning, organizing and conducting Quality Trainings.
Plan and organize Internal Audits & Reviews on various quality frameworks and strategic practices to ensure compliance to the requirements
To create awareness on innovation/value adds thru structured training across various levels
Co-ordinate for identifying and driving innovation/improvement projects
Behavioural Competencies: –
Analytical thinking & Decision making
Communication Skills (both written and verbal)
Coaching and Mentoring ability
Strong customer focus
Functional Competencies: –
Creative thinking & Decision making abilities
Control Systems (ISO, COPC)
Data analysis & Knowledge of Quality Tools
Internal Quality Audit Skills
Six Sigma or other Quality methods and Techniques
*Candidate should be residing within 35 Km radius of HCL working location*
Please share your updated resume on firstname.lastname@example.org
Salary: INR Salary / Hike basis last drawn subject to company policies
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Employment Type: Permanent Job, Full Time
Keyskills: quality quality control, quality management, team management, quality practises, quality education, quality training, client management, internal audit, internal reviews.