Six sigma JOB-Assistant Manager/Manager-(Technical)

JOB DESCRIPTION

Manage Quality initiatives with emphasis on continuous improvement in operating results and strengthening of underlying processes for the Site.;

Oversee the design, development of quality related initiatives and ensure quality measures are aligned with overall Business objectives. ;

Support business and functional team to achieve quality objectives.;

Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.;

Imparting advanced training to personnel on quality related initiatives to percolate quality across the organization and building a Quality Culture. ;

Motivate and mentor team members in managing their personal and professional goals;

Support Quality Lead in Integrating Quality Continuous Improvement initiatives with other cross- center initiatives such as BPO blueprint, Service Management etc;

Support Quality Lead in tracking the progress against Organization and engagement objectives and ensure completion of Balanced Score card;

Support Quality Lead in driving the Employee Suggestion Program ;

Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) drive productivity score of the assigned project on a regular basis;

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Assistant Manager/Manager-(Technical)
Employment Type: Permanent Job, Full Time
Keyskills: BPO,Six sigma, Business excellence, Service management, Continuous improvement, Design,  development, Quality Lead Training, Management, Mentor.

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