Job Description

Ever checked in somewhere on social media? Ever tracked your online orders? You might be using HERE Technologies every single day without even realizing it. You can find us everywhere: in vehicles, smartphones, drones or third-party apps. We believe that with the right people, we will continue to be a game-changer in the technology industry and improve the daily lives of people around the world. Find out more by watching the video below or visiting this link.

You will be in a senior role reporting to VP, Global Content Operations, responsible for designing and tetsing new processes and tooling in partnership with Engineering and Operations teams.  You will function in a program leadership role, leading teams of project managers to drive definition and design of new processes to ensure operational excellence as well as lead transformational cross-functional initiatives across global content operations. You are also accountable for process transition activities across global content operations stakeholders and suppliers.

What’s the Role?
You will be executing the following:

  • Defines and manages end-to-end framework for creation and operationalization of the new to world processes.
  • Is accountable for delivering new product ideas from concept to operational flows by directing process design team members in regard to design and development of production flows.
  • Establish standardized procedures, processes, templates, and requirements for each stage of product creation: research and planning, design, and prototyping.
  • Support program/projects by providing transition architecture & governance
  • Continuously identify opportunities of improvement in the design process.
  • Collaborate closely with engineering teams to ensure that all information required from design is provided in a timely manner.
  • Actively research the markets to be informed of emerging trends, concepts, ideation, technologies etc
  • Play lead interface role for industries bodies and other external associations such as Nasscom etc
  • Lead, coach, develop, and manage direct reports. Set standards for expectations and execution. Create individual development plans and accountability process.
  • Develop and maintain a high performing organization through effective hiring, coaching, rigorous performance/talent management, and employee engagement initiatives. Foster a collaborative, success-oriented team environment where resources are empowered and accountable.

Who are you?

You are someone who has strong relationship, organizational and management skills. You are also independent and self-directed.

You have:

  • Minimum 12+ years relevant experience; 5+ in a consulting role in professional, management or IT services firm
  • Engineering degree from a reputed college. MBA is required.
  • Experience working in a high-paced growth environment
  • Experience in managing change and leading transformation initiatives
  • Understanding of quality and continuous improvement (experience of lean / six sigma preferred)
  • Understanding of technology (e.g. Database, GIS, software, Other tech stacks) and work process flows
  • Project management professional certification preferred
  • Experience and sound understanding of operations, operations strategies or supply chain operation development/execution a plus
  • Strong relationship skills, and ability to collaborate with internal/external groups for effective problem resolution and change management
  • Strong analytical and problem-solving skills, with demonstrated expertise in management information systems and dashboards developments
  • Excellent organizational and communication skills (oral and written) working with internal and external stakeholders
  • You are open to Global travel as required.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software – Application Programming, Maintenance

Role Category:Senior Management

Role:Program Manager

Employment Type:Permanent Job, Full Time


design management, talent management, design development, project management, change management, architecture, process transition, lean six sigma, execution vendor management.

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