You will be responsible to identify and implement process improvement efforts business within the Company and sound process improvement accepted disciplines and practices.
Take responsibility and accountability for the successful utilization and results of the Performance Excellence Management.
Identify, plan and implement key projects to improve quality, reduce cost, increase productivity.
Develop and coordinate the performance excellence/performance improvement vision and deployment planning as defined by the Executive Team.
Prepare Daily, Weekly & Monthly MIS Reports.
Minimum 2+ yrs of total experience and 1 year of experience as a TL on papers
Ability to handle multiple projects having unstructured scoping.
Knowledge of Basic Excel
Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome and to act in an independent manner.
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Team Leader -(NonTechnical)
Employment Type:Permanent Job, Full Time