Key tasks include, but are not limited to, the following:
Manage OMCS Production and Non-Production environments
Represent as a single point of contact within OMCS, acting as their advocate and act as the primary point of contact for staff
No direct reports, but project manage a virtual team of resources
Involved in practice development activities either within country, region or worldwide
Work as required with designated Implementers, Partners and 3rd parties
Work on improvement initiatives as required
Review existing services including to ensure a thorough understanding of the requirements
Produce Project Scope Objectives and Approach that outline the Project Management processes and include:
Generate & manage work plan, key deliverables, resources required, roles and responsibilities, risks, issues and dependencies according to and OMCS standards
Produce regular and accurate progress reports
Regularly update the users and OMCS team on progress against Plan
Implement Service Improvement policy and processes
Lead the Change Control Board and co-ordinate global downtime as required and obtain appropriate internal approval
Plan for service growth
Ensure users are satisfied with the OMCS services
Represent as a single point of contact, acting as their advocate and act as the primary point of contact on the outsourced services for OMCS staff
Manage the OMCS contract or service delivery engagement
Maintain and develop an Account Plan and Service Delivery Plan
Establish a relationship with OMCS team in order to encourage participation in all activities
Plan and deploy Support activities to ensure effective delivery
When required participate in pre-sales activities to ensure they reflect realistic project delivery
Provide leadership, motivation and direction
Monitor and report the progress against the Service Delivery Plan
Assure and improve the quality of the service and maintain accurate account information
Manage changes to the Service Delivery Plan
Identify additional opportunities for to engage with OMCS, such as technical events, business seminars, and Customer Advisory Boards
Communicate that the lessons learned on any Project are communicated within
RELEVANT EXPERIENCE AND TRAINING
Although not definitive, the ideal candidate will typically be expected to demonstrate the following attributes:
Strong Technical Skills. Have a solid understanding in Oracle RDBMS and Oracle Applications, as well as a functional background. Experience in SQL a plus.
Strong Project Management Skills
Experience in delivering infrastructure and/or application projects, preferably using the OMCS standards and processes.
Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business.
Excellent team player.
Willing to learn new technologies.
Strong organizational skills and detail oriented.
Excellent problem solving skills.
Strong communication skills.
Strong customer support skills.
University degree, with post graduate technical or management qualifications or other relevant experience. Experience in financial services is preferred, but not required.
Project Management Professional (PMP) certification.
ITIL Foundation Certification in IT Service Management.
Fluency with written and spoken communication in English is required, and also alignment with customer business hours.
Running large Global Projects
International travel with onsite experience will be looked at favorably
To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.
Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
Job duties are varied and complex utilizing independent judgment. May have project lead role.
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Senior Management
Role: Program Manager
Employment Type: Permanent Job, Full Time
Keyskills:project management, pmp, service delivery management, project delivery, TAM, Technical Account Manager, SDM, service delivery manager, project manager.