Job Description

The Senior BPI Manager Excellence Academy will lead the design and implementation of Groupons Excellence Culture, which includes training, certification and organizing events under the Business Excellence umbrella, and drive initiatives that make excellence a habit with the Global Support and Operation teams. This role requires leadership and program management skills, facilitation of events, technology expertise on learning platforms, and extensive experience in designing and implementing operational excellence and process improvement trainings and orientation.

Job Description:

Identify, manage, and execute Lean Six Sigma, Kaizen, Project Management, Change Management Trainings and Events.

Collect Feedback, analyze and implement processes to optimize the training processes and workflows

Create frameworks on the various culture/capability building initiatives, assign ownership and create processes and reporting for on time delivery and execution

Create communication cycles and marketing content to brand the various initiatives under the Excellence Culture and Capability Building Program

Serve as a primary thought leader on the Excellence capability building strategy

Interface and collaborate with other areas of operations, including merchant services, editorial, scheduling, and others to identify training needs, design programs and measure efficacy of implemented trainings and events.

Salary:Not Disclosed by Recruiter

Industry:Internet/ Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Service Delivery Leader

Employment Type:Permanent Job, Full Time

Keyskills:Project Management, Lean Six Sigma, Program Management, Business Excellence, Business Process Improvement, Change Management, Operational Excellence, Operations, Kaizen, Capability Building.

Desired Candidate Profile

Total Experience- 14+ Years

Bachelors degree

5+ years experience in facilitating and managing Lean Six Sigma trainings and

Expert Knowledge of Lean Six Sigma Methodology

Master Black Belt certification required

Experience with building industry standard training content and learning
modules on Lean Six Sigma

Demonstrated training and mentoring experience on Lean Six Sigma Book of

Experience with process mapping and knowledge of process mapping tools
required (Visio, etc.)

Experience with statistical tools required (Minitab, SPC, Tableau, SQL, Excel,

Experience within a call center environment preferred

Experience with reporting tools and dashboards a plus (Tableau, etc.)

Experience with change management a plus

PMP certification a plus 

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