Lean six sigma JOB-Assistant Manager/Manager

VWR (NASDAQ: VWR), headquartered in Radnor, Pennsylvania, is a leading, independent provider of laboratory products, services and solutions with worldwide sales in excess of $4.5 billion in 2016. VWR enables science in laboratory and production facilities in the pharmaceutical, biotechnology, industrial, education, government and healthcare industries. With more than 160 years of experience, VWR offers a well-established network that reaches thousands of specialized laboratories and facilities spanning the globe. VWR has more than 8,500 associates working to streamline the way scientists, medical professionals and production engineers stock and manage their businesses. In addition, VWR supports its customers by providing value-added service offerings, research support, laboratory services and operations services.
Designation Assistant Manager – Quality and Business Process Re-engineering – 1 Opening(s)
Job Description Key Tasks: 

  • Responsible for end to end Transition efforts to have a proper stabilized operations post transition & Implement operational governance
  • Design and implement KPI measures/service levels
  • Client/Stakeholder expectation management through NPS
  • Drive organizational compliance to ISO 9001:2015
  • Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in VWR Global Business Center
  • Work closely with operation teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks, extend support in managing stakeholders/client escalations (RCA/CAPA)
  • Guide operations to conduct process capability study, prepare contingency plan for all levels and develop FSS to staff for holidays based on volume and process capability study
  • Prepare Dashboard/Reports by collecting, analyzing, and summarizing Operations data; making recommendations
  • Support Team to establish statistical confidence by identifying Significant sample size and acceptable error; determining levels of confidence
  • Conduct Process Audit to ensure processes are compliant with ISO requirements.
Desired Profile Skills, knowledge & experience:

  • Minimum 5 years of work experience in managing Quality and driving Continual Improvement projects which should be of Mid/large sized Cross functional
  • Have experience in handling team
  • Graduation/Post Graduation
  • Professional certification like ISO Auditor, Six Sigma, Kaizen, Project Management etc will be added advantage.
  • Hands on experience in MS application (like excel, power point, Visio)
  • Ability to work with minimal supervision and manage multiple tasks/projects simultaneously
  • Strong writing and presentation skills, with an ability to produce high-quality deliverables created through collaboration.
  • Experience in handling change related aspects of business processes including driving continuous improvement in day to day service delivery environment
  • Good analytical skills – Applied Knowledge in Basic QC tools such as Root cause analyze , Fish bone diagram, Pareto, Run Charts, etc.,
  • Ability to quickly adapt to change and to work in a high-energy fast paced environment working against deadlines
Experience 5 – 8 Years
Industry Type BPO / Call Centre / ITES
Role Assistant Manager/Manager-(Technical)
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type Full Time , Permanent Job
Education UG – Any Graduate – Any Specialization

PG –

Doctorate –

Compensation:  Not disclosed
Location Coimbatore
Keywords lean six sigma, training coordination, operations, iso 9001, quality management, process audit, iso auditor, six sigma, kaizen, project management, root cause analyze, fish bone diagram, pareto run charts.

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