Application Management Service Delivery Consultant

Description:

Technical Knowledge: Apply growing technical knowledge (e.g. SAP, Java, .NET) to solve application issues with limited risk/complexity. Under general direction integrate technical knowledge and business understanding to create effective solutions for the company and for customers.
•Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents. Document known errors and work arounds.
•Escalation Management: identify and action escalations in line with defined policy
•Change Management/ Implementation: Under general direction implement changes/solutions to meet customer needs within area of technical responsibility. Understand and escalate scope changes per change control process.
•Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
•Solution Design: Understand the company solutions set and be able to apply these solutions to meet customer needs within area of responsibility.
•Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).
•Customer Relationship Management: Set expectations with customers and/or internal businesses/end users within defined parameters.
•Teamwork: Work as part of a team, which may be virtual and/or global.
•Contract Knowledge: Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
•Capacity and Performance Monitor performance checkpoints.
•Business Continuity Responsible for executing recovery actions.

Education and Experience Required:

Computer Science, Engineering, Business, or related field or equivalent work experience.
May hold intermediate-level certification(s) in work field.
Typically 4-6 years of relevant experience with Bachelor’s degree

Typical skills include:
• (developing) understanding of applications technology in area of direct responsibility
• (developing) General understanding of related technologies
• (developing) ITIL Process knowledge
• (developing) Customer Service

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ITIL JOB- Application Management Analyst

Description:

Role Responsibilities
·         Performs release, deployment, change, and configuration management activities in partnership with infrastructure and web development partners and 3rd party vendors.
·         Primary escalation point for resolution of website issues
·         Triages, manages, resolves and documents issues and events related to website and environment availability
·          Monitors the availability of websites and acts as a resolver of issues that occur
·         Executes problem management processes when required and leads root cause analysis

Requirements
·         3-4 years of experience of TIBCO Admin, BW, iProcess tools Unix Script etc.
·         Strong grasp of Hawk tools and scripting;
·         Ability to collect TIBCO trace data and to interact with vendor
·         Knowledge in TIBCO architecture deployment and runtime administration;
·         Provide support during required business hours with on call rotation outside of business hours
·         Hands-on experience with supporting all TIBCO environments and technologies
·         Service Provider Experience providing service to our clients
·         Experience with service transition methodologies and onboarding customer projects/engagements
·         Experience working with Service Management Tools like OPAS Remedy or similar
·         Experience in delivering presentations to customers and must have proven presentation skills
·         Ability to engage with multiple stakeholders and drive execution under tight timelines
·         Advanced understanding of how technology decisions relate to business needs
·         Excellent written and oral communication

Preferences
·         BE/B.Tech/MCA from a reputed university. Minimum 3 years of experience.
·         ITIL Foundations Certified
·         Knowledge and interest in website trends and technologies

*Select the My Jobs hyperlink available in the Field, “Life at Dell” to learn more about Dell culture, interview process, benefits, etc. For their location

Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?
·         Life at Dell means collaborating with dedicated professionals with a passion for technology.
·         When we see something that could be improved, we get to work inventing the solution.
·         Our people demonstrate our winning culture through positive and meaningful relationships.
·         We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
·         Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Application Management Analyst – Chennai, India

As Analyst , will be responsible for the monitoring, maintenance, and resolution of issues for a client’s portfolio of websites.  In addition, will perform requested website upgrades including planning, scheduling, coordination, and deploying.  We are looking for a team member that is passionate about
Application Support and providing a high level of customer service on a continual basis. Willing to work in 24×7 shift model.

Role Responsibilities
·         Performs release, deployment, change, and configuration management activities in partnership with infrastructure and web development partners and 3rd party vendors.
·         Primary escalation point for resolution of website issues
·         Triages, manages, resolves and documents issues and events related to website and environment availability
·          Monitors the availability of websites and acts as a resolver of issues that occur
·         Executes problem management processes when required and leads root cause analysis
ITIL-Qual-Scheme

Lean Six sigma / prince 2 JOB- Manager

Job Description:

Role overview
 
Salary : Competitive + bonus
Location: Newbury or Trowbridge
Working Hours: 37.5 hrs per week, Monday – Friday
Contract type: Permanent
Closing date for applications: 29 April 2016
  
Key Accountabilities:
  • Using a standard project management methodology, end to end responsibility for the delivery of assigned business change projects.
  • Lead project planning, scheduling, controlling and reporting activities ensuring that comprehensive project, quality, and risk plans are prepared and maintained and issues are actively managed through to their successful resolution.
  • Deliver effective communication to all interested parties including stakeholders and Senior Leaders to support effective decision-making, provide project status updates, and manage the smooth and integrated delivery of projects.
  • To ensure the business manages all projects using a consistent project management methodology and documentation. 
  • To support the production of robust business cases and ensure that the project remain on target to enable the achievement of declared business benefits.
  • To build effective relationships with IT colleagues to ensure successful delivery of the IT element of any project
  • Where a third party is involved in a project, manage the relationships ensuring that dependencies are identified and managed and deliverables are achieved, as defined in the project’s plan and without incurring unnecessary cost or delay to the project.
  • Determine, monitor and review all elements of the project, including costs, staffing requirements, project resources, and project risk, ensuring that there are appropriate and effective governance arrangements, supported by appropriate reporting.
  • The co-ordination and management of project meetings, chairing the meetings and documentation of minutes and actions.
  • The co-ordination of business testing.
  • Planning, execution and closing of assigned projects.
  • Management of project stakeholders, ensuring desired requirements are delivered to specification.
Qualifications

 

  • The successful candidate will need to be organised, energetic, approachable, and willing to work in a dynamic environment.
  • Significant experience in a Project Management role with a track record of delivering business improvement and change management projects
  • Ability to work on own initiative.
  • A good attention to detail, analytical skills with the ability to suggest creative solutions.
  • Excellent communication, influencing and facilitation skills will be required, with the ability to work effectively at all levels within the business
  • Successfully manage multiple projects across different business areas whilst meeting deadlines
  • Experience of leading and motivating teams of people to meet challenging targets and goals.
  • Experience in implementing sustainable change through monitoring and reporting on performance
  • Benefit realisation experience
 
Qualifications
  • 3 years+ project management experience of full project lifecycle, ideally Prince2 or other project management accreditation
  • Experience of working within an Agile project environment is desirable
  • Process Management or Process Improvement qualification such as Lean, Six Sigma, Kaizen desirable.
  • Operational knowledge and experience of the leasing or a financial services environment desirable.
  • Proficient in Microsoft Excel, Word, MS Project and Powerpoint.
 

                   

iStock_LeanSixSigma

 

Manager Lean Six Sigma

Job Description:

Designation: Lean Process Specialist
Location: Mumbai Goregaon
Experience: 5-10yrs
CTC: 10-15LPA
Shift Time: 1pm to 10pm (dropping facility is available)

Description

  • Manage project execution and timelines, coordinate team members, report progress and manage expectations, risks and issues
  • Track and report process improvement savings and benefits
  • Establish and lead internal project teams in the identification, design and delivery of process improvement initiatives
  • Facilitate business process redesign workshops with business teams
  • Identify customer needs, conduct current state assessments, create process maps and flows, identify waste and opportunities for improvement, and develop future state designs
  • Apply Lean Thinking concepts and principles and propose and analyze alternative solutions to streamline processes and enhance controls
  • Identify process improvement enablers, develop new process requirements and liaise with the development teams, coordinating new process deployment
  • Prepare materials and present progress and accomplishments to senior management
  • Train employees on Lean concepts, tools and techniques
  • Build relationships with business leads and cross-functional team members

Qualifications

  • Bachelor degree or equivalent experience in Engineering, Business Administration, Accounting or Finance required, MBA preferred
  • Proven process improvement experience required, experience with Lean, Six Sigma and/or Project Management preferred
  • Proven track record in terms of evaluating current processes and envisioning ways to reengineer the process in order to create significant improvement and enhance controls
  • Ability to drive transformational projects required
  • Strong customer focus
  • Highly proficient in the use of desktop tools and software for presentations, consolidation of data and process mapping, i.e. MS PowerPoint, Word, Excel, Visio and BlueWorks, MS Access and SharePoint is a plus
  • 7.Experience with workflow solutions a plus
  • Ability to promote new ideas and influence culture shift
  • Strong communication, presentation and meeting facilitation skills
  • Ability to develop constructive and cooperative working relationships with cross functional team members
  • Strong ability to influence people without direct authority
  • Ability and flexibility to adapt to dynamic environment
  • Previous consulting experience and/or project management experience is strongly preferred
  • Experience in Financial Services and/or Shared Services organization is a plus

Salary: INR 11,00,000 – 15,00,000 P.A
Industry: Banking / Financial Services / Broking
Functional Area: Other
Role Category: Other
Role: Other
Keyskills:  Lean process ,six sigma ,banking project ,Prince 2 ,PMP Certified ,Quality Management.

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ITIL JOB- Service coordinator

Description:

  • Governs the Steady state ITIL processes in the account
  • Understands and implements gap analysis procedures
  • End to end handling of IT Process Transition / Transformation / Projects
  • Rollouts of ITIL processes in new setups and accounts
  • Manages cultural changes and facilitates operating environment changes
  • Facilitation/coordination of all process reviews of all competencies
  • Identifying and implementing changes to the process
  • Identifying exceptions and deviations, as well as management of these situations
  • Ensuring the organization standards and procedures are being followed
  • Identifying and implementing process improvement – SIP / CIP
  • Creating, analyzing and distributing process reports & KPIs
  • Act as focal point for process, communicate with clients, service providers, and management
  • Facilitate resolution of issues with items not complying with the process
  • Following defined escalation path when needed, as defined in the escalation policy
  • Notifying the participants in the process when standards and procedures are not being followed
  • Performing day to day process compliance administration
  • Ensure completeness and integrity of information collected to conduct daily operations
  • Establishment of measurements and targets to improve process effectiveness and efficiency
  • Responsible for evaluating the performance of the process
  • Assists auditing of the process for compliance with documented procedures / audit enablement
  • Defines those parts of the Process Framework not defined by the Process Owner
  • Ensure process maturity is measured and improvements carried out with gaps closed.
  • Process Governance MIS
  • Drive ITIL implementation

 

Required Technical and Professional Expertise

  • Process Governance / Analysis experience
  • Fluency in English is mandatory, both written and verbal.
  • Excellent Communication skills, both written and verbal, with strong emphasis on the attention to detail
  • Ability to take the initiative, to pursue and investigate the underlying issues within complex problems
  • Technical documentation including management of document libraries.
  • Good knowledge of MS Visio.
  • Ability to work under pressure and with conflicting priorities
  • Assertiveness, negotiation, and facilitation skills
  • Strong analysis and problem determination skills
  • Ability to continually deliver and a high regard for quality service
  • An understanding of the client functions and requirements and the potential impact that operational issues could have on business operations
  • Good to working knowledge of Service Level Agreements (SLAs)
  • Ability to initiate self-education to improve skill levels
  • Understand and follow Org Change Management procedures
  • Excellent interpersonal skills

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Junior Technical Services Engineer, Technology

Description:

Business Summary:

At Ocwen, we are committed to hiring, developing and retaining the best talent in the industry. Within our customer-centric culture, we value innovation and promote an environment where team members can expand their skills and grow professionally. By embracing diversity and inclusion, all team members have opportunity to reach their full potential and maximize contributions to our mission and goals.

 

Ocwen Financial Corporation is a financial services holding company which, through our subsidiaries, is one of the largest mortgage companies in the United States. Our primary business is mortgage loan servicing and origination. Homeward Residential originates and purchases residential mortgage loans through direct, wholesale and correspondent channels. Liberty Home Equity Solutions provides reverse mortgage loan solutions. Headquartered in West Palm Beach, Florida, our global community of team members are located throughout the United States, U.S. Virgin Islands, India and the Philippines.

 

Helping Homeowners is What We Do! Our talented, diverse team members are dedicated to helping the homeowners and investors we serve. As an industry leader in foreclosure prevention and loss mitigation, Ocwen has completed 20% of all Home Affordable Modification Program (HAMP) sponsored modifications, 45% more than the next highest servicer. Each team member, regardless of  their role, is proud of Ocwen’s focus on helping families stay in their homes and improving financial results for investors.

 

Consider joining us to help fulfill our mission of helping homeowners. As an Ocwen team member, your mission is to delight the customers or co-workers you serve through caring service and innovative solutions.

Responsibilities will include:

  • Answer calls from end users and log corresponding tickets
  • Process email from end users reporting issues and service requests
  • Process incoming Service Request tickets from the Self Service Tool (SST) and web
  • Process priority emails assigned by Team lead
  • Escalate urgent requests raised by critical resources

ITIL-Maturity1

 

ITIL JOB- Analyst

Job Description:

ECMRT Team manages the production support for the Margin & Risk, Credit Risk, Collateral and Market Risk domain.

Margin Risk is a suite of applications which calculates the Margin requirements for the positions held by Margin clients and generates reports which are used to raise Margin calls. Credit risk is a suite of applications which calculates the potential loss that can arise if the counterparty goes default. This is done by credit batch doing overnight processing of positions to calculate exposures and overages. Market risk team manages the suite of applications that calculate the impact of market movement for assets under management.

Responsibilities:-

  • Understand the functionality of Margin / Market Risk Business.
  • Ensure that the business queries are answered and resolved within defined SLA.
  • Automate the Reporting Manual work as and when required.
  • Build good relationship with Business users, Dev partners and other support teams.
  • Work on addition projects for improving production efficiency, reducing risk and eliminating manual work

Improve the efficiency of environment are developing scripts to reduce manual work.

Requirements:-

  • Minimum of 4 years of experience
  • Hands on experience in Unix and shell scripting.
  • Hands on experience in Database (Oracle and Sql Server)
  • Experience in Margin and Market Risk domain is required
  • Good Communication with business flair and capability to understand business domain terms for easier responses to user queries.
  • Exposure in Monitoring tools like ITRS Geneous is a plus
  • Exposure in Job scheduling tools like Autosys or Control M
  • Aware of ITIL concepts like Incident and Problem Management.
  • Highly committed and ability to work in fast paced environment against tight deadlines.
  • Must be a self starter, excellent communication and interpersonal skills.
  • Positive attitude to resolve problems and  ability to work odd hours to support the business demands

Education Qualification : BE/ B. Tech/ M. Tech/ MCA

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ITIL JOB- Network & Support Engineer

Description:

This is a Staff Network Engineer position in the Network Access & Capacity Engineering team within Visa’s Global Network Engineering organization. The Network Access & Capacity Engineering team’s mission is to design, provision, and project manage circuit delivery across all of Visa’s global networks as well as to analyze network performance trends to ensure that the network is highly available to meet forecasted demand requirements and network interruptions. The selected candidate will be a part of a high-performing team, and will be focused on the Commercial client network connectivity for Visa’s Asia-Pacific (APAC) and Central-Europe-Middle-East & Africa (CEMEA) issuers/banks and merchants/acquirers, a fast-paced and high growth area for Visa.

The selected individual will:
-Work with a geographically diverse set of technical teams to design and implement telecommunications solutions for Commercial client network connectivity for Visa’s APAC and CEMEA issuers/banks and merchants/acquirers
-Serve as liaison between Visa’s Global Network Engineering team and Visa’s Client Services (account teams) regarding technical design requirements and circuit delivery status
-Manage end-to-end circuit provisioning process with the telecommunications carriers, including the project management of service delivery
-Responsible for assuring quality, timeliness, best-cost, and path diversity for all sites
-Serve as an internal consultant within the Network Engineering and Operations organization to collaborate with engineers and architects to analyze opportunities to improve network availability, service delivery timelines, and cost across the WAN

This is an opportunity to serve in a key role within a fast-paced, dynamic technology organization and collaborate with brilliant engineers across multiple disciplines. You will be part of an extraordinarily talented engineering team that is passionate about the technology they use and the products that they deliver. If you are a talented technical mind with a keen ability to see and implement innovative solutions, then Visa is everywhere you want to be.

Qualifications

At least 5 years’ experience in infrastructure/network environments and designing, planning, documenting, and implementing networks using latest technology
-Bachelor’s degree preferably in Engineering, Computer Science, or Information Systems is preferred
-Solid understanding of network WAN technologies (MPLS, Ethernet, TDM) and have experience with the telco circuit provisioning process and service delivery life-cycle
-The ideal candidate will have extensive experience working for/with telecommunications carriers in a circuit design/delivery role
-Strong project management skills (PMP is a plus)
-Solid engineering knowledge of network hardware, specifically Cisco routers and switches, with a strong focus on data center technology
-Understanding of TCP/IP network protocols, including common application protocols
-Experience in high-availability networks in load-balanced, n-tier application environments
-CCNA or CCNP Routing and Switching certification preferred
-ITIL certification preferred
-Self-sufficient with the ability to make engineering decisions within the documented configuration requirements and control processes
-This position will need to be able to communicate and work effectively with implementation teams, customer relations, and internal/external customers to engineer solutions to meet the needs of all stakeholders
-Advanced process orientation and exhibited planning, organizational, and problem solving skills
-Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal in English) skills

Job Segment: Telecommunications, Telecom, Network, Engineer, Network Engineer, Technology, Engineering

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Assistant Manager-Senior Support Consultant

Role Description:

  • The role will encompass the technical support of the Mobile Messaging Enterprise Customers and their environment within Large Corporate Customers, UK and Global international small, medium and large customers.
  • Responsible for managing technical excellence within the Messaging Team. This role includes problem management, client liaison, technical architecture, pre-sales and product development.
  • Responsibility for fully managing the Messaging Hosted Estate in the Vodafone Data Centre.  This includes full service management and architecture for all customers.
  • This individual will provide 3rd Line Support, supporting customers/end users and delivering functions under the MMIT Portfolio.
  • Support typically takes the form of investigating and resolving problems, incident handling, availability and performance monitoring, routine start-up and close-down and maintenance of operating plans and schedules.
  • You will work closely with different teams, both within Clients & Vodafone, in order to provide an outstanding managed service to the client.
  • The role will also involve activity around Pre-Sales and Technical Design of solutions as well as the implementation of solutions either in our hosting facility or client’s premises.
  • An element of account management and relationship development with the customer will be expected.

Key Accountabilities

  • All client documentation and run book information is kept up to date.
  • Systems are optimally configured and information contained is current e.g., maintenance of User accounts, pro-active system maintenance etc.
  • Manage Vodafone’s commitment to the approved service level agreement.
  • Involvement in service level meetings when appropriate.
  • Act as a point of contact for all customer enquiries.
  • Client satisfaction e.g., Users are warned in advance of any planned outages
  • Achievement against service level and first line fix of calls.
  • Assist with production of monthly reports for managed services customers.
  • Documentation of lessons learnt to be fed back into the system so minimising
  • Quality entries into the ticketing system
  • Provide 3rd line technical support
  • Escalation of technical issues to third parties in line within defined SLAs as appropriate.
  • Diagnosing faults and providing complete resolution to customer satisfaction.
  • Working as part of the team to ensure the department offers World Class Customer Service at all times.
  • Be the directly contacted group for specified MMIT customers – help desk to help desk and end-user.
  • Ensuring all calls are handled within target SLA.
  • Own the customer relationship, handling and resolving technical and account calls in an efficient and timely manner.
  • Provide accurate and timely information by investigating fully all customer enquiries, by using available equipment and applications, to ensure that incidents & problems are resolved efficiently.
  • Know, and adhere to, all relevant customers’ entitlements to support
  • To produce knowledge articles and information to be distributed amongst the team.
  • Close liaison with peer groups, Team Leader and with Senior Management to ensure alignment of team activities with company goals.

Educational Qualifications

  • Graduation
  • ITIL Foundation Level knowledge, certification preferred
  • MCTS: Windows 2008, MCTS: Exchange, Red Hat Certified Engineer, VCP, CCNA or equivalent (Desired)

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Sr Analyst – Apps Prog

Job Description:

Job Description (Overview of Role)

Individual will be responsible for daily Production Support of Java Based applications

Responsibilities

  • Should be able to support Production Support Level 2 activities
  • Resolve Incidents as a part of Production Support team
  • Participate in triage calls for P1 , P2 & P3 High Incidents
  • Work on Problem Tickets as and when required
  • Work on Report Requests and Research Requests
  • Work On TOM Deliverables
  • Participate in Automation projects and other Improvement Opportunities

Requirements

Essential Skills

  • MCA or Engg Graduate Degree
  • 6 – 10 years of experience
  • Experience in production support
  • Experience in Java/J2EE – Spring, Hibernate, Web Services  , Blade Logic , Autosys
  • Experience in Database – Oracle SQL, PL/SQL, TOAD
  • Experience in OS – Unix, Shell Scripts

Desired Skills

  • ITIL framework
  • Experience in Maven , Log4j
  • Experience in Web-logic or Web sphere

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