EMC Looking for Service Manager(itsm,itil and People Management)

Job Description:

Responsible for managing and coordinating Service Management Operations, Service Strategy and Service Transition teams.The SM- Manager is responsible for acting as the SPOC for domestic leadership team for all SM related activities.

Skills Required:

  • At least 12+ years of total IT experience with min 5+ years of people management experience
  • Excellent oral and written communication skills.
  • Must have strong problem solving skills and the ability to multitask.
  • Knowledge and experience in IT Service Lifecycle Management with relevant experience in IT Service Operations, Transition and Continuous Improvement.
  • Working knowledge of ITIL process including Incident, Problem and Change Management.
  • Must possess the coordination and interpersonal skills required to work across multiple service teams to communicate effectively to both internally and externally facing organizations.
  • Must be self-motivated, and have an ability to work well in a geographically dispersed, virtual team environment.
  • Accepts responsibility and exhibits a ‘take charge’ demeanor, be it in managing an incident or facilitating process improvement.
  • Demonstrated ability to communicate urgency and impact and to drive resolver teams to restore service as quickly as possible.
  • Diplomatic and customer service focused; ability to manage stakeholders in positive, poised and effective manner.
  • Proven ability to effectively communicate complex technical issues to non-technical people.
  • Solid reporting skills via various tools and applications.
  • Working knowledge across all infrastructure components.
  • ITIL Foundation Certified Mandatory
  • ITIL Intermediate Mandatory
  • ITIL Expert – Preferred
  • Relationship Management
  • Apply Industry Solutions
  • Apply Process Management
  • Apply Quality Concepts
  • Implement Reporting Cycles/Methods
  • Manage Crisis
  • Manage Systems Management Metrics

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Project Manager-IT/Software
Role: Project Manager-IT/Software
Keyskills:  ITIL Process ,Service Operations ,Process Management ,Customer Service ,Service Management ,Change Management ,Service Strategy ,People Management ,Operations Management ,Process Improvement ,ITIL ,ITSM ,it service management.

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