Following are the job responsibilities:
A. Achieving the Quality Objectives
Work with the senior management to achieve the Quality objectives across the organization.
Improve/design the processes from time to time in line with the emerging industry scenario.
Implement Quality Control activities across the projects to sustain/improve quality and productivity.
Strategizing and implementing appropriate Quality controls.
Evaluate the controls from time to time.
To be a part of change management and process improvements continuously.
B. Six Sigma and Lean
Align Six Sigma initiative and project objectives to business strategy and prioritize improvement in projects accordingly.
Provide support during project selection, scoping, implementation and reviews to ensure effective progress.
Partner with Process Owners to derive results
Act as change agent to instill Six Sigma and Lean culture throughout the Organization
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Assistant Manager/Manager-(NonTechnical)
Role: Assistant Manager/Manager-(NonTechnical)
Keyskills: Lean ,Quality Control, Management Six Sigma ,quality ,quality control ,quality assurance ,quality manager.