Process Excellence Manager – Lean/sixsigma

Job Description:

Qualifications: B.Sc/ B.Com/ BA

Essential: Six Sigma/Lean certified Black Belt or equivalent level

Experience: Years of Experience:

6-8 Years with at least 2-3 years in a process improvement role

Essential Skills / Aptitude:

Thorough knowledge of Quality methodologies such as Six Sigma, Lean, etc

Excellent change management skills.

Excellent client management skills- Ability to interact with clients onshore and manage expectations effectively.

Ability to interact and work with a cross functional geographically dispersed team (onshore and offshore).

Ability to handle change – Effectively manages ad hoc situations within required timeframes/queries and quality standards

Strong project management skills and mentoring ability

Excellent analytical skills: ability to identify patterns in data and draw appropriate conclusions

Ability to build a process improvement culture, demonstrating flexibility and initiative in achieving the desired outcome

Updates and maintains own expertise, shares this with colleagues and provides guidance to the team

Domain Expertise: Insurance, Banking, Health care.

Locations: Hyderabad, Chennai

N. Sridharan
Cognizant Technology Solutions.

Salary: INR 8,00,000 – 18,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Team Leader-Quality Assurance/Quality Control
Role: Team Leader-Quality Assurance/Quality Control
Keyskills:  Certified Black Belt ,Six Sigma ,Lean ,Project Management ,Process Excellence ,Process Improvement.

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