About Process: Project Accounting / Order Management.
The Process which takes care of the Order to cash operations.
Experience: 7 12 years
Education: Any Graduate, Any Post Graduate, No Post Graduation Required
Responsibilities of Assistant Manager / Deputy Manager: (M1)
Must have Strong Accounts Knowledge
Should be able to explain End to End process in Current Organization
Should Talk about Upstream and Downstream process and how its inter-related
Should have handled Special Projects and done process improvement
Change and strive for Betterment
Should have exposure to Quality Tools or Leans or Six Sigma
To manage day to day execution, including workload management, prioritization and utilization
Preferably from Order management process.
Set Goals for your Senior Analyst and Analyst
Capacity Planning and Engagement (Should Clearly know Productivity, Quality and other SLAs)
Differentiate between goals of Senior Analyst and Analyst Level?
People Management experience of minimum 2 years of handling a Team
Must have handled Performance Appraisal and should clearly know competencies on which their reportees are evaluated
Identify Training needs,
Recruitment and Retention measures
Anticipates and prepares for change management Provides effective leadership to the operation team, ensuring team members are motivated.
Identify and implement continuous process improvements and other relevant functions
Understanding of Customer SLAs
Solution Design you have used to resolve customer issues
Build strong Customer Relationship
Excellent Communication and Demonstrate Strong Process
Knowledge and Operational excellence
Open to 3 Shifts (APAC Morning, EMEA Noon and US 6 pm to 3 am shifts)
Salary: Not Disclosed by Recruiter
Industry: Accounting / Finance
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Assistant Manager/Manager -(NonTechnical)
Role: Assistant Manager/Manager -(NonTechnical)
Performance Appraisal, Project Accounting , Operational Excellence ,Change Management ,Training Needs ,Process Improvement ,Solution Design ,People Management , Customer Engagement ,Six Sigma.