Manager – Quality

Job Description:

Position: Manager Quality
Job Location: Noida
Shift Timings: 9 AM to 6 PM
Qualification: Any graduate
Experience: Minimum 2 year experience in AM/ TL profile & 5+ years in service industry

Position Description:
The Position Holder is expected to lead a team of Quality Analysts, and audit different checkpoints in the entire customer life cycle. H/She will be responsible to highlight defects, areas of improvement on a regular basis. H/She will be responsible for meeting various stakeholders and identify and implement action plans basis the audit findings.

Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes
Act as a Change Agent and work closely with Operations to optimize Customer Value in multiple client engagements
Should liaison with the Process Heads / Client to Identify Opportunity Areas & Prepare and Implement Improvements
Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
Ensuring Internal and External Quality metrics are being met
Problem solving and developing innovative solution
Assisting Special Projects and performing other duties as assigned
Driving ROI / Value Added approach
Manage the Quality Team and allocate responsibilities
Conduct regular Audits and Checks on the team and Quality Assurance
Maintain Schedule of the daily routine, Prepare MIS and other reports

Knowledge & Skills:
Strong engagement, communication, presentation and inter-personal skills
Should have good documentation skills Word, Excel, Power Point & Visio
Six Sigma Green Belt Trained/ Certified

Attitude & Behavior:
Ability to work with big/emerging and established brands
Goal oriented relentless hunter
Ability to wear multiple hats- sales/service/retention
Experience:
Minimum 2 year experience as AM/ TL Quality, and overall 5+ years in service industry.

Qualification:
Graduate/MBA
Salary: INR 6,00,000 – 10,00,000 P.A
Industry: Internet / Ecommerce
Functional Area: Production, Manufacturing, Maintenance
Role Category: Quality Assurance/Quality Control Manager

Role: Quality Assurance/Quality Control Manager

Keyskills: Quality Management ,Transaction Quality, Call Audit ,Team Management, Black belt, Lean Six sigma ,Six sigma.

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