Enterprise Sales Quality Analyst

Designation Enterprise Sales Quality Analyst
Job Description What youll do:-

Processes & Projects

Documentation and roll outs done as per discussions with managers with the set PPeXsystem
Generate process improvement ideas through the audit findings
Follow up on those ideas and close the process gaps/ improve the overall processes
Drive culture of total quality and customer focus with attention to core behaviors across through varied initiatives and programs
Self-driven and independent driver for projects

Audits & Insights

Audit cases of Support Engineers across geos to ensure total quality, customer centric behaviors, and adherence to the policies and procedures of the organization
Driving Customer Centricity and acting like change agents

Calibration

Coordinate and facilitate quarterly calibration sessions for managers

Soft Skills, Customer Centricity Enablement

Run case hygiene management, behaviors and other soft skills sessions as per the requirements

Involve, equip and empower employees

Kaizen groups, Quality Circles to encourage Support Engineers to give their ideas for process improvement as well as for service quality level improvements and drive that

Reporting and assisting in performance management

Use quality monitoring data management system to compile and track performance at team and individual level
Assist in the creation of performance improvement goals for Support Engineers

Operational Reviews

Effectively communicate results to executives and cross functional groups
Have regular cadence of meetings with managers and above level and be able to assert the expected performance of Support teams and also help draft action plans with the managers of that group

Capture Voice of Customer

Participate in customer and client listening programs to identify customer needs and expectations
Drive DSATs reviews by managers with Root Cause Analysis
Share trends and action plans to improve Customer Satisfaction and other critical to business metrics

Global Behaviors Fun Events and Prizes

Run org-wide contests to encourage engagement with Support Engineers and re-iterate key learning points in fun mode

Rewards & Recognition

Capture nominations for Rewards and Recognition and share success stories

Desired Profile What you need to succeed

Excellent Internet Research & Computer skills and Analytics skills
Excellent communication skills
Minimum 4 years experience in Data Mining, Quality Reviews
4-year degree and equivalent experience
Excellent English proficiency with very good comprehension and writing skills
Significant experience in a software support environment supporting complex, multi-tiered enterprise software applications.
Ability to discuss and explain the errors and quality issues with the team and provide guidance for improvement.
Ability to conduct workshops independently.
Ability to understand and gain expertise in working process, guidelines and parameters of the assignments
Ability to multi-task and work through problems independently
Highly Organized
Curious and interested in learning new technologies
Strong multiple priority management skills
Demonstrates awareness and commitment to customer satisfaction
Certification and practical knowledge of global auditing standards, quality tools and techniques, six sigma, project management, instructional design highly recommended

Experience 3 – 8 Years
Industry Type IT-Software / Software Services
Role Quality Assurance/Quality Control Executive
Functional Area IT Software – Application Programming, Maintenance
Employment Type Full Time , Permanent Job

Enterprise Sales Quality Analyst

Job Description What youll do:-

Processes & Projects

Documentation and roll outs done as per discussions with managers with the set PPeXsystem
Generate process improvement ideas through the audit findings
Follow up on those ideas and close the process gaps/ improve the overall processes
Drive culture of total quality and customer focus with attention to core behaviors across through varied initiatives and programs
Self-driven and independent driver for projects

Audits & Insights

Audit cases of Support Engineers across geos to ensure total quality, customer centric behaviors, and adherence to the policies and procedures of the organization
Driving Customer Centricity and acting like change agents

Calibration

Coordinate and facilitate quarterly calibration sessions for managers

Soft Skills, Customer Centricity Enablement

Run case hygiene management, behaviors and other soft skills sessions as per the requirements

Involve, equip and empower employees

Kaizen groups, Quality Circles to encourage Support Engineers to give their ideas for process improvement as well as for service quality level improvements and drive that

Reporting and assisting in performance management

Use quality monitoring data management system to compile and track performance at team and individual level
Assist in the creation of performance improvement goals for Support Engineers

Operational Reviews

Effectively communicate results to executives and cross functional groups
Have regular cadence of meetings with managers and above level and be able to assert the expected performance of Support teams and also help draft action plans with the managers of that group

Capture Voice of Customer

Participate in customer and client listening programs to identify customer needs and expectations
Drive DSATs reviews by managers with Root Cause Analysis
Share trends and action plans to improve Customer Satisfaction and other critical to business metrics

Global Behaviors Fun Events and Prizes

Run org-wide contests to encourage engagement with Support Engineers and re-iterate key learning points in fun mode

Rewards & Recognition

Capture nominations for Rewards and Recognition and share success stories

Desired Profile What you need to succeed

Excellent Internet Research & Computer skills and Analytics skills
Excellent communication skills
Minimum 4 years experience in Data Mining, Quality Reviews
4-year degree and equivalent experience
Excellent English proficiency with very good comprehension and writing skills
Significant experience in a software support environment supporting complex, multi-tiered enterprise software applications.
Ability to discuss and explain the errors and quality issues with the team and provide guidance for improvement.
Ability to conduct workshops independently.
Ability to understand and gain expertise in working process, guidelines and parameters of the assignments
Ability to multi-task and work through problems independently
Highly Organized
Curious and interested in learning new technologies
Strong multiple priority management skills
Demonstrates awareness and commitment to customer satisfaction
Certification and practical knowledge of global auditing standards, quality tools and techniques, six sigma, project management, instructional design highly recommended

VICE PRESIDENT – CREDIT ANALYSIS – CORPORATE LENDING/INVESTMENT BANKIN

 

Job Description

What will you be doing

– Actively participate in the development, articulation and implementation of the business strategy.

– Monitor and drive plans to achieve successful and timely completion as per budget and quality.

– Provide leadership & management oversight to the process managers and provide resolution to issues.

– Embed a culture of regular reviews and performance management aligned to standards.

– Contribute in promoting as employer of choice.

– Set and communicate common business goals and objectives.

– Act as a champion for change in the unit.

– Maintain effective working relationships with key stakeholders across business areas

– Proactively engage/agree plans and outputs with senior leadership in the customer sending business units (covering Transitions, Service Delivery, Performance Improvements, Issues Resolution and Complaints).

– Work with functional owners to ensure cohesion between individual department goals.

– Drive process rigour, efficiency and consistency.

– Deliver quality Management Information.

– Embed agreed Business Continuity management Plan.

– Manage the RCSA of the process.

– Ensure compliance to all specified controls; conduct checks and attestation processes

– Measure performance of the team against SLAs and KPIs.

– Ensure effective allocation and utilisation of resources across the team in order to maximise effectiveness.

– Engage, motivate and coach the team towards achieving goals.

– Assist in identifying the developmental needs of the team & encourage taking suitable training programs to enhance capabilities and skills.

– Communicate strategic developments within the business area.

– Build effective communication channels to ensure open communication and address issues/concerns raised by the team.

– Manage departmental budgets

Salary: Not Disclosed by Recruiter

Industry:Banking / Financial Services / Broking

Functional Area:Financial Services, Banking, Investments, Insurance

Role Category:Senior Management

Role:Head/VP/GM-Credit Risk

Employment Type:Permanent Job, Full Time

Keyskills:

Middle Office, Team Management, Operations, Investment Banking, People Management, Skills ,Corporate Lending, Six Sigma, Continuous Improvement, Credit Analysis, Service Delivery.

VP F&A BUSINESS EXCELLENCE/DIGITAL TRANSFORMATION – BLACK BELT

JOB DESCRIPTION

Role : Operation Excellence Leader
Domain : Finance And Accounting

Mandatory requirements:
– Functional experience – Drive improvement initiatives through teams
– Experience on driving automation projects. (preferably not limiting to opportunity identification)
– Domain knowledge is an added advantage – Finance & Accounting ( R2R, P2P & O2C)
– Team leading experience
– Leadership presence

Preferred Skills

– Six Sigma Black Belt with good knowledge of Lean practices
– Strong Knowledge of Quality Principles and Techniques essential
– Needs to have worked in a BPO – Operational Excellence (or similar) function
– Certification in Lean and other quality practices added advantage
– Strong communication and presentation skills

Position Objectives
1. Drive Improvement projects on processes to improve
– Productivity
– Improve SLA performance

2. Interact with client/ internal stakeholders to drive and influence improvement objectives
3. Lead a global projects in OE
4. People manager for a team
5. Drives the OE program for a client/ clients in a site/ across sites
6. Acts as a mentor to Six Sigma and Lean projects for his influence

Relevant exp
– 10 to 14 years of relevant experience and 14-18 yrs of overall experience

Salary: Not Disclosed by Recruiter
Industry: Accounting / Finance
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Quality Assurance & Quality Control
Employment Type: Permanent Job, Full Time
Keyskills:

Six Sigma, Accounting, O2C, Finance, Operations, Lean, R2R, P2P, Business Excellence, Black Belt, Six Sigma Black Belt, master black belt, MBB.

Plant Quality Head – Electric Water Heater Factory

Job Description

  • Product Validation
  • FG / RM Vendor Assessment
  • FG / RM Vendor Engagement
  • FG / RM Approval (PPAP)
  • FG / RM Vendor Quality Improvement
  • In-house Quality Improvement
  • Early Life Monitoring
  • Customer Connects / Advocacy Initiatives
  • Non-Conformance Closure / Product Quality Improvements
  • Up-dation of Quality Dashboard
  • Driving Quality Improvements Projects
  • Participating in External regional level Awards

 

Six Sigma Executive

Job Description

Conducting Hotel Audits as per brand standards and sharing gap analysis for the same.

Daily, weekly & monthly reporting of root cause analysis of all the complaints shared across various platforms.

Identifying opportunities to conduct Lean & Six Sigma projects across the hotel.

Identifying waste and NVA,s and streamline the process with the help of Process Mapping.

Implement Hotel brand standards as per new updates.

Ensure compliance on hotel processes and standards.

Monitor Social Media performance of the hotel and identify root cause analysis.

Salary: INR 1,00,000 – 4,50,000 P.A.
Industry: Travel / Hotels / Restaurants / Airlines / Railways
Functional Area: Production, Manufacturing, Maintenance
Role Category: Production/Manufacturing/Maintenance
Role: Quality Assurance/Quality Control Executive
Employment Type: Permanent Job, Full Time
Keyskills: Lean Six Sigma, Process Mapping, Six Sigma, Projects, Root Cause Analysis, Social Media, Gap Analysis, Monthly Reports, Six Sigma Green Belt, Six Sigma Black Belt.

Six sigma green belt JOB-Associate Manager – Quality

Job Description

We at HCL Technologies Ltd – Business Services are hiring for Associate Manager – Quality

Job Location: – Noida

Shifts: – Candidate shout be comfortable with all the shifts including Night Shifts

Qualifications: – Graduate (preferably in Stats/Maths/Business Analyst). MBA (not mandatory)

Other Qualifications: – Certified / Trained Six Sigma GB, Project Management, COPC RC, ISO 9K / 18K Lead Auditor would be added advantage.

Required Experience: – Total 5 Years of Work Experience with minimum 2 years in Quality control/management.

Job Description: –

Managing Team of Quality Coaches/Analyst, Voice coach and support in Training setup
Responsible for driving and maintaining Quality practices for a Healthcare process with Order management, Software/Hardware support, F&A and Procurement.
Ensure the correct and effective measurement system for all critical work areas/work groups.
Identifying the improvement opportunities through analysis & participate in driving related activities
Align Voice of Customer and Voice of Business to internal measurements and effectively able to drive Customer experience/satisfaction.
Should be able to do effective client management and work with internal and client stakeholders to drive high quality standards.
Promoting Quality Education by planning, organizing and conducting Quality Trainings.
Plan and organize Internal Audits & Reviews on various quality frameworks and strategic practices to ensure compliance to the requirements
To create awareness on innovation/value adds thru structured training across various levels
Co-ordinate for identifying and driving innovation/improvement projects

Behavioural Competencies: –

Analytical thinking & Decision making
Communication Skills (both written and verbal)
Customer Orientation
Leadership traits
Coaching and Mentoring ability
Interpersonal Skills
Strong customer focus

Functional Competencies: –

Creative thinking & Decision making abilities
Control Systems (ISO, COPC)
Data analysis & Knowledge of Quality Tools
Internal Quality Audit Skills
Six Sigma or other Quality methods and Techniques

*Candidate should be residing within 35 Km radius of HCL working location*

Please share your updated resume on rishi.pandey@hcl.com

Salary: INR Salary / Hike basis last drawn subject to company policies
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Manager
Employment Type: Permanent Job, Full Time
Keyskills: quality quality control, quality management, team management, quality practises, quality education, quality training, client management, internal audit, internal reviews.

Urgent Hiring for Training and Quality Manager(international Process)

Job Description

  • Responsible for monitoring/auditing, preparing and providing adequate feedback to ensure process compliance.
  • Ensure adherence to quality norms as per client specification, also internal policies, procedures, and compliance regulations are being followed.
  • Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement.
  • Responsible for monitoring/auditing, preparing and providing adequate feedback to ensure process compliance.
  • Ensure adherence to quality norms as per client specification, also internal policies, procedures, and compliance regulations are being followed.
  • Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement.
  • Managing internal as well as external quality audits.
  • Identifying root cause analysis of quality shortfalls.
  • Reduce learning curve and help enhance product/process knowledge of new joinees.
  • Communicate to heighten awareness and focus on importance of improving the overall customer experience.
  • Drive Training programs / Certification program at the engagement level and participate in the training programs as trainers.
  • Maintain the desired target throughput for process training batches.
  • Candidate should be Six Sigma Black Belt Certified.

Interested Candidates may drop their CV on the below mentioned Email ID.

HR-Devyani Singh
Email ID-devyani.singh@ienergizer.com
Contact No.9811532302

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Assistant Manager/Manager -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills: Process Training, Feedback, Process Compliance, Policies, Learning, Quality Management, Customer Experience.

Mega Walk-in for Associate/senior Associate – Investment Banking

Job Description

Incedo is looking for Associate/Sr. Associate will be responsible for

Account Maintenance/Account Operations
Wealth Reports
Effective audit of workflow to ensure accuracy
Conduct proactive audits of various work types and review of exception reports
Work together in a team environment to eliminate/reduce opportunity for errors.
Audit using the companys internal systems as per defined guidelines
Return defective units to operation team for correction
Daily reporting
Other duties and responsibilities as assigned

Key Skills:

At least 1-6 years of Account Maintenance, wealth reports (Preferably in Financial Industry)
Strong communication and organizational skills, detail oriented, self-motivated, high-energy, and self-directed problem solver, with an execution focus
Ability to resolve problems through root cause analysis
Financial and operational acumen
Ability to read, interpret and comprehend financial documents
Working knowledge of Microsoft Office
Demonstrate a structured and methodical approach
Process improvement and commitment to quality mindset
Flexible and open to multiple shifts

Six Sigma certification (nice to have)

Salary: INR Cab + Night Shift Allowances
Industry: Banking / Financial Services / Broking
Functional Area: Financial Services, Banking, Investments, Insurance
Role Category: Investment Banking
Role: Wealth Manager
Employment Type: Permanent Job, Full Time
Keyskills: investment banking, Capital Market, Account Maintenance, account operation, account opsa / c ops Wealth Management, portfolio management, investment advisor.